Probably a typical small business...with a fairly small technical department, for a company that uses electronics in all of its products. :\ (The company's workforce has grown by maybe 15% since I started there, but the engineering/technical crew by itself is only about 75% of what it was at that time.)
Hi...I'm Dilbert, except that the people I regularly work with in my department, supervisor included, are fully competent at what they do. This has played a big part in keeping me with the company.
Not all e-mails are "immediate response" sorts of things...but some always are.
This. Oh god this.
I tend to see e-mails getting missed by those who have a separate folder for each person. When your name isn't on the first page of folders, alphabetically, and the recipient wasn't at the PC to see the notification, yours might not be seen for well over a day.
I love (good) indexing functionality...now that I've finally got a few key commands of Microsoft's Advanced Query Syntax memorized. (I still use
Everything and
Agent Ransack for finding files in Windows though, after they took Win7's indexing engine and bogged it down with something that makes DOS 6.22 look highly capable.)
Add in a tagging utility, and it makes finding things much easier.