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Anybody know if IBM supports (RMAs) OEM drives?

S

soulm4tter

Senior member
I'd like to Raid 0 a couple 75GXPs. The cheapest ones are OEM. Should i go retail or does IBM support OEMs if one goes bad?
 
Nope...
Read it in Maximum PC. Some dude bought an OEM drive, and IBM refuses to service it... they have a strict policy on that. They tell you to go and get service from the OEM.
 
If the drive was produced OEM for a computer manufacturer, such as Dell, they will not support it. If the drive was sold in OEM packaging (no retail box) but directly from IBM, or one of their distributers, they will support it. The only way to find out which one yours is, is to call IBM and give them the serial number, they'll tell you right away.
 
With OEM drives sold to Dell and such, the agreement is between Dell and the manufacturer of the equipment. The main reason IBM won't service large OEM drives is because part of the cost cut they give to the OEM is made because they won't be taking calls from customers for those drives. All they ever deal with is the engineers when there's a compatibility problem found (such as the 75GXP/ATA100/Win98 and ME not flushing cache issue). However, I think they do support drives sold to smaller OEMs, if only because they sell to those OEMs as small business customers, and they typically get the same support as home users.
 
I received the impression from that Maximum PC article that IBM would NOT support OEM drives under any circumstance. They seemed fairly intractable about it.
 
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