Anybody have a clue..?

[Eddiedale]

I have no clue what caused this, my son went to play a game and after putting the disk in the drive and using the shortcut to launch it, it said please put this disk in the drive. After looking this is what I found. I have 1 cd/dvd drive in the comp, the ND-3520a, the icon for it in my computer is all of a sudden missing. I went to device manager and it shows up but with an exclamation mark. I unistalled the driver then did a scan for hardware changes, it's recognized, but as the driver tries to install, it sais a problem occured during hardware installation. it reappears in device manager again but with an exclamation. I thought maybe something happened to the drive so I took my ND3550a out of my comp and put it in place of the other, same deal, it recognizes it as my 3550, but has an exclamation mark by it now. Switched cables incase it went bad, same deal. Booted in safe mode, still no drive. The one thing I can do is change the boot order and have it boot from my windows CD so I know somethings working, I just can't figure out what's not. Anyone have any clues what the heck is up..? I tried to google the problem but only got a couple good leads, none of which fit or fixed my issue. Device status sais "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I'm stumped.

 

[imported_horhay]

he didn't do anything easy to fix like install an old version of easy cd creator did he? also are you saying it was working fine until the game was installed and what game are we talking about?

 

[Arcanedeath]

Reload the 2ndary IDE controler driver ( or whatever channel ide driver the dvd burner is on) and this should resolve the issue once it redetects the DVD drive and ide channel, this is a common windows problem w/ copy protected discs when they are not rec'd on spin up.

 

[imported_Imp]

Can you update the firmware or is that not even possible right now?

 

[Jiggz]

If you have Restore option active, try restoring to a point prior to the problem occuring. This is not surprising when copy protected CD's are inserted to CD/DVD roms and auto play is enabled that some programs are auto installed disabling the drive thus preventing copying the cd.

 

[Eddiedale]

Yup, it had something to do with him trying to copy a file I guess onto a game back-up disc I had burned. There was no software installed on this comp for burning stuff, never thought he'd use it. Not really sure what he was doing, I was at work at the time and he's 10. What was odd was, in the beginning I had tried system restore but it didn't help, 4 hours later when I was ready to reformat I tried it once more and went farther back, that did the trick. Thanks for the help. He fly's home this Saturday and is taking the computer with him, if I had to reformat the thing it was going to eat alot of the time we have left up. I had loaded right at twenty games on this comp and everything I thought he would ever use, he lives 1000 miles from me. He has Nero on it now as well lmao.

 

[pcman83]

 

[pcman83]

removing the upper and lower filters would have fixed this issue.

Originally posted by: bacillus
Open regedit and go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Now delete the keys:
LowerFilters and UpperFilters.

Now reboot and your optical drives should function again.

 

[Eddiedale]

I tried removing the filters but that didn't work, not sure if maybe I did it wrong but I followed the guide at Microsoft..../shrug