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Any trick to getting newegg to credit lowered price?

G

GRAFiZ

Senior member
Picked up a mobo from them last weekend, the price has been lowered by $35 bucks!

This sucks as I only went with them because of thier excellent customer service.

I emailed them and they said they wouldnt help me because they're always changing prices.

Kind of sucks, I've never known a retailer who wont even credit for their own price change. I'd even take store credit.

I love newegg, they've done good for me in the past... any ideas? Has anyone ever gotten to them to do this?

Thanks!
 
They used to do this a long time ago.

In 2001 I paid $350 for a GeForce2 Ultra, and within days the price dropped to $300. I called them and they credited me the $50.

But I'm guessing they lost too much money from that because now they explicitly state on their website that they won't do this.

That being said, they do have a "if you're unhappy for any reason" return policy for the first so many days after a purchase (I think it's usually 30), so can't you just return it, get a full refund, and then buy it at the lower price?
 
RMA and Rebuy would be a good idea, but they'd get me for 15% restock fee, I'd also be out shipped.

Putting that together I'd probaby lose money on the deal.

Good suggestions though.. maybe I should try calling them?

Thanks again all!
 
Originally posted by: GRAFiZ
RMA and Rebuy would be a good idea, but they'd get me for 15% restock fee, I'd also be out shipped.

Putting that together I'd probaby lose money on the deal.

Good suggestions though.. maybe I should try calling them?

Thanks again all!
Click to expand...

Couldn't hurt
 
Dear GRAFiZ,

Thank you for shopping at Newegg.com and for your recent purchase. We truly appreciate your loyalty and the kind words you mentioned in your post.

We would love for the opportunity to discuss this issue with you in greater depth. Please dial 1-800-390-1119 and ask for William L., extension 251. Don't forget to reference your AnandTech post so that we are cognizant of your situation and are able to provide the world-class customer service you have come to rely on.

Thank you once again for your support. We look forward to speaking with you soon.

Kindest regards,
Newegg.com Webmaster
 
Originally posted by: Newegg Webmaster
Dear GRAFiZ,

Thank you for shopping at Newegg.com and for your recent purchase. We truly appreciate your loyalty and the kind words you mentioned in your post.

We would love for the opportunity to discuss this issue with you in greater depth. Please dial 1-800-390-1119 and ask for William L., extension 251. Don't forget to reference your AnandTech post so that we are cognizant of your situation and are able to provide the world-class customer service you have come to rely on.

Thank you once again for your support. We look forward to speaking with you soon.

Kindest regards,
Newegg.com Webmaster
Click to expand...

:shocked:whoa
 
Originally posted by: Newegg Webmaster
Dear GRAFiZ,

Thank you for shopping at Newegg.com and for your recent purchase. We truly appreciate your loyalty and the kind words you mentioned in your post.

We would love for the opportunity to discuss this issue with you in greater depth. Please dial 1-800-390-1119 and ask for William L., extension 251. Don't forget to reference your AnandTech post so that we are cognizant of your situation and are able to provide the world-class customer service you have come to rely on.

Thank you once again for your support. We look forward to speaking with you soon.

Kindest regards,
Newegg.com Webmaster
Click to expand...

Wow! Does that guy work for Newegg?
 
Originally posted by: FleshLight
Originally posted by: Newegg Webmaster
Dear GRAFiZ,

Thank you for shopping at Newegg.com and for your recent purchase. We truly appreciate your loyalty and the kind words you mentioned in your post.

We would love for the opportunity to discuss this issue with you in greater depth. Please dial 1-800-390-1119 and ask for William L., extension 251. Don't forget to reference your AnandTech post so that we are cognizant of your situation and are able to provide the world-class customer service you have come to rely on.

Thank you once again for your support. We look forward to speaking with you soon.

Kindest regards,
Newegg.com Webmaster
Click to expand...

Wow! Does that guy work for Newegg?
Click to expand...

yeah, i believe he resolved some customer issues last year in hot deals forum. i was / am impressed
 
Dear Forum Members,

Newegg.com monitors AnandTech and other web-based forums as a means of gauging the pulse of our audience. Although it is difficult to reply to every Newegg-related comment, we do our best to stay abreast of what is going on in the IT & CE communities.

Feel free to act as our freelance eyes and ears if you're ever surfing and catch a thread you think we should jump into ... simply drop us a line.

We love our customers and, of course, the AnandTech website. We crave total customer satisfaction so if/when you see us jumping into other threads here and there, now you'll know why!

Thanks for the postive response, folks. 😱

Appreciative,
Newegg.com Webmaster
 
This sucks as I only went with them because of thier excellent customer service.

You sound like some kind of sheep. First, you buy there because of service above all else, including price, then whine because the price is too steep! You KNOW you could have purchased it elsewhere last week, for the same price you're trying to get now. If they do come through at this point, you can thank Anand for this forum, NOT NewEgg!
 
Originally posted by: Newegg Webmaster
Dear Forum Members,

Newegg.com monitors AnandTech and other web-based forums as a means of gauging the pulse of our audience. Although it is difficult to reply to every Newegg-related comment, we do our best to stay abreast of what is going on in the IT & CE communities.

Feel free to act as our freelance eyes and ears if you're ever surfing and catch a thread you think we should jump into ... simply drop us a line.

We love our customers and, of course, the AnandTech website. We crave total customer satisfaction so if/when you see us jumping into other threads here and there, now you'll know why!

Thanks for the postive response, folks. 😱

Appreciative,
Newegg.com Webmaster
Click to expand...

:thumbsup::shocked:

im glad ive always purchased from newegg, great company.

MIKE
 
Originally posted by: Newegg Webmaster
Dear Forum Members,

Newegg.com monitors AnandTech and other web-based forums as a means of gauging the pulse of our audience. Although it is difficult to reply to every Newegg-related comment, we do our best to stay abreast of what is going on in the IT & CE communities.

Feel free to act as our freelance eyes and ears if you're ever surfing and catch a thread you think we should jump into ... simply drop us a line.

We love our customers and, of course, the AnandTech website. We crave total customer satisfaction so if/when you see us jumping into other threads here and there, now you'll know why!

Thanks for the postive response, folks. 😱

Appreciative,
Newegg.com Webmaster
Click to expand...

seriously, can Mod approve this guy? you know, he may be a tool.

by the way, I tried to look for a 40gb or 60gb /w 7200rpm 2.5" hdd and I can't find it on newegg. there is a 40gb that I want on zipzoomfly with 2nd day shipping.
 
Hah. That's funny. My friend bought a Pentium 4 2.8C GHz CPU from Newegg for $1 due to a typo in an ad in PC Gamer Magazine. He complained enough, and they sold it to him. He mentioned the BBB, and avoiding getting a bad rep, they just took his credit card number and sent him the part. Pretty freakin' sweet in my opinion. 😀
 
Nice to see someone from Newegg lurking the popular forums. Not to hijack the thread or anything, but when I ordered about $1100 worth of parts 2 weeks ago, and over $900 came from the same warehouse in California, why did you still charge me over $60 for shipping (overall shipping was around $75) when everything from that warehouse was in one box? (box was no more than 18"x24"x12")
 
Originally posted by: DaWhim
Originally posted by: Newegg Webmaster
Dear Forum Members,

Newegg.com monitors AnandTech and other web-based forums as a means of gauging the pulse of our audience. Although it is difficult to reply to every Newegg-related comment, we do our best to stay abreast of what is going on in the IT & CE communities.

Feel free to act as our freelance eyes and ears if you're ever surfing and catch a thread you think we should jump into ... simply drop us a line.

We love our customers and, of course, the AnandTech website. We crave total customer satisfaction so if/when you see us jumping into other threads here and there, now you'll know why!

Thanks for the postive response, folks. 😱

Appreciative,
Newegg.com Webmaster
Click to expand...

seriously, can Mod approve this guy? you know, he may be a tool.

by the way, I tried to look for a 40gb or 60gb /w 7200rpm 2.5" hdd and I can't find it on newegg. there is a 40gb that I want on zipzoomfly with 2nd day shipping.
Click to expand...

He has posted in multiple threads before. In addition, Newegg is an advertiser in the hot deals forum. I am willing to bet the mod would have stepped in if someone was impersonating. Not to mention that I have never seen someone reply to one of the threads and say he gave bad info (ie bad extension, bad name, bad suggestion). I understand your nature to be skeptical but I am convinced. I am sure if you PM the mod they can clear it up. Please let us know their reply.
 
Dear blurredvision,

Please excuse my delayed response to your post.

First, I'd like to thank you for your patronage and recent order on our website. Likewise I'd like to extend my personal gratitude for supporting Newegg. We revere the AnandTech community and their members advocacy for our company. We're often informed of our strengths, but even more importanly, learn ways in which to improve our services to better cater to loyal customers like you.

Newegg's CS team is mindful of your post and is well-disposed and available to discuss this matter with you further. If you'd like, send me an email directly and I will forward it to the appropriate parties on your behalf. I will have one of my colleagues contact you to listen to what occured and review your order.

Best wishes,
Newegg.com Webmaster
 
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