Satisfaction with customer support!
After owning my Saatva mattress for a little less than a year, I contacted Customer Support because I felt the mattress had indentations deeper than I expected. After describing my problem to Steve at Customer Support, he told me that he would see that I was satisfied. Within hours of having sent pictures of the mattress, Steve called me, stated that the depth of indentation was highly unusual, and informed me that the mattress would be replaced. I received the new mattress within days.
When I purchased the mattress and the owner of the company called in response to a question I had in "chat", I knew this was a company with which I wanted to deal. My experience with Saatva proves that this company has high quality customer service, and I would recommend this it to anyone looking to purchase a new mattress.