Hrmm, I'm getting my DLP set repaired as I can no longer take the noise it makes while running, and was wondering if other people have had positive or negative experiences with PC Richard.
I'd get Samsung to repair it but I'm 2 months out of warranty and now I gotta make use of the extended warranty I bought.
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Update:
01/06/04
Alright, today the PC Richard technician calls me at 8:25 in the morning. Based on my experiences with Time Warner and Dish Networks, I expected a call the day before in advance but no such luck. The appointment was said to be in a time slot of 1-3 PM and he came at 4:15 PM. I was slightly annoyed because of that, but I appreciated him taking off the shoes at the front door since it was wet outside. I was worried that I would get a general technician, like a washing machine guy, but I asked him some questions and he seemed to know what he was talking about. If you read some of the horror stories in AVS forum, some of the anecdotes include Samsung techs who didn't even know what type of rear projection TV they were looking at (IIRC). Maybe the posters were fabricating the stories but there must be some truth in that right?
Looks like I definitely need a color wheel replacement, and possibly the board as well. I opted to get just the colorwheel fixed since it's vacation time for me and I don't want the TV living in the shop while I'm free. The strange thing is that he said all DLP sets and even LCD sets have fan noise, and I'm curious as to whether or not that is true. AVS members have said their *brandnamehere* sets were quiet but that statement is subjective. There's no such thing as a silent set The good part is that I found out the lamp is covered by the warranty so I can watch as much as possible without having to worry.
So the colorwheel is coming in next week, and he'll probably come back with it on Tuesday or Wednesday. I'll update then. My take on the service is positive so far, despite the lateness, he got caught up at another house around my neighborhood. The 61" Samsung in fact, and was doing a lamp replacement. We'll see if they finish up properly.
I'd get Samsung to repair it but I'm 2 months out of warranty and now I gotta make use of the extended warranty I bought.
-----------------------------------------------------
Update:
01/06/04
Alright, today the PC Richard technician calls me at 8:25 in the morning. Based on my experiences with Time Warner and Dish Networks, I expected a call the day before in advance but no such luck. The appointment was said to be in a time slot of 1-3 PM and he came at 4:15 PM. I was slightly annoyed because of that, but I appreciated him taking off the shoes at the front door since it was wet outside. I was worried that I would get a general technician, like a washing machine guy, but I asked him some questions and he seemed to know what he was talking about. If you read some of the horror stories in AVS forum, some of the anecdotes include Samsung techs who didn't even know what type of rear projection TV they were looking at (IIRC). Maybe the posters were fabricating the stories but there must be some truth in that right?
Looks like I definitely need a color wheel replacement, and possibly the board as well. I opted to get just the colorwheel fixed since it's vacation time for me and I don't want the TV living in the shop while I'm free. The strange thing is that he said all DLP sets and even LCD sets have fan noise, and I'm curious as to whether or not that is true. AVS members have said their *brandnamehere* sets were quiet but that statement is subjective. There's no such thing as a silent set
The good part is that I found out the lamp is covered by the warranty so I can watch as much as possible without having to worry. So the colorwheel is coming in next week, and he'll probably come back with it on Tuesday or Wednesday. I'll update then. My take on the service is positive so far, despite the lateness, he got caught up at another house around my neighborhood. The 61" Samsung in fact, and was doing a lamp replacement. We'll see if they finish up properly.
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