Every day I read rants about how bad some companies' customer service is, how all their call centers are being transferred overseas (e.g. Dell), inept CSRs (e.g. Linksys), etc.
I want to give props to all the companies I deal with, in this day of rampant customer abuse by virtual corporate entities, that manage to provide customer service that goes above and beyond what you'd expect.
- Proflowers.com: Ordered Easter tulips for my g/f at 4:25pm on thursday. Called at 5:40pm and immediately got connected to a nice CSR that knew exactly what the status of my order was, what time they'd be picked up, and how nice the flowers are looking this year. Gave me a FedEx tracking number even before Fedex got to my order. 7:30pm - got an email from Proflowers saying the tulips were picked up at the grower. 11:30am today - flowers delivered right on time, along with an email confirmation. That, my friends, is service.
- NEF: Yes, I have to deal with a company called NEF (New England Financial) every single day to get information on our clients' policies. I always get helped within 5 minutes by very helpful CSRs with "Bah-ston" accents. They usually fix my problem within minutes.
- Powerleveling.com: I got on their mailing list back in my EQ days, and apparently their database got stolen. Instead of a cheesy form letter, the owner of the site sent out a VERY detailed and lengthy email explaining the entire situation and exactly what information was taken. Turned out only the email addresses were stolen but he made efforts far beyond what I thought would be necessary to protect one's customers.
Any others?
I want to give props to all the companies I deal with, in this day of rampant customer abuse by virtual corporate entities, that manage to provide customer service that goes above and beyond what you'd expect.
- Proflowers.com: Ordered Easter tulips for my g/f at 4:25pm on thursday. Called at 5:40pm and immediately got connected to a nice CSR that knew exactly what the status of my order was, what time they'd be picked up, and how nice the flowers are looking this year. Gave me a FedEx tracking number even before Fedex got to my order. 7:30pm - got an email from Proflowers saying the tulips were picked up at the grower. 11:30am today - flowers delivered right on time, along with an email confirmation. That, my friends, is service.
- NEF: Yes, I have to deal with a company called NEF (New England Financial) every single day to get information on our clients' policies. I always get helped within 5 minutes by very helpful CSRs with "Bah-ston" accents. They usually fix my problem within minutes.
- Powerleveling.com: I got on their mailing list back in my EQ days, and apparently their database got stolen. Instead of a cheesy form letter, the owner of the site sent out a VERY detailed and lengthy email explaining the entire situation and exactly what information was taken. Turned out only the email addresses were stolen but he made efforts far beyond what I thought would be necessary to protect one's customers.
Any others?
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