antec case owner please help me

[dingdongdingdong]

well i just a antec from onvia today but the problem i have is . the io panel is very thin so i want to get other io panel so anyone can help me . or any tip for that. thank in advance

 

[jsbush]

You can probably get then from Antec. Mine came with a think metal one.

 

[dingdongdingdong]

I have contact them for a week ago but i have not got any reply from them yes. so should call onvia.com asking for that? any idea

 

[AMD4ME2]

have you checked the arstechnica forum? there is a member there that works for Antec.. actually I think he is a member here as well but I hardly ever see a post from him on Anandtech.

he goes by "AntecCSR"

he may be able to provide you with some better means to get ahold of someone at Antec.

 

[hagbard]

Don't count on EVER hearding from Antec. I've been waiting over two weeks, and I don't have the option of using their 800 number (I'm in Canada). Last thing I'll ever buy from them.

 

[MissingLinc]

I have bought several Antec cases (KS-188 and SX1030) and have twice ordered a new I/O Panel from them. The first time I faxed a request to them, and the second time I phoned the request. I gave my mailing address and I recevied the panel within a week or so for free.

Choose your panel here:
http://www.antec-inc.com/contact/iopanel.html

Contact them here:
http://www.antec-inc.com/contact/contact.htm

I have seen several posts that Antec has irresponsive tech support but I have yet to see that.

 

[R0b0tN1k]

AntecCSR posts here also...try sending a private message.

 

[lagvoid]

ive heard of people getting it for free if you contact antec about it. what case did u order from onvia? i just got the 1030b a few weeks ago and my i/o plate is solid

 

[AznBruin03]

I believe you can order them online as well. I remember seeing a web site where you could order a replacement I/O plate free of charge. Just dig around their website. I'm sure you can find it. It was a while ago, so i'm not sure if its still there. I'll search for it though...

And from my experience, antec has been great. I got a 1030 from onvia with a broken bezel, and instead of hasseling with onvia, the people at antec just sent me a brand new bezel free of charge. Give them a break, its the holidays, may take them some time to respond.

 

[hagbard]

Three weeks is a bit long to wait for a response to a question about whether or not a power supply might damage other components if its running out-of-spec. Four messages, zero replies. And their 800 number doesn't work from Canada (which is rather rare nowadays). I had heard great things about Antec, and sold off my old supply, only to go through this lack of service. Maybe they care about their US customers.

...hag

:|

 

[goophie]

yeah, i received one of those power supplies with the broken seals too, any idea if that's bad or not? the system seems to be running ok for now.

AznBruin03: you really got a free bezel from antec? would it be possible to put a 1030 bezel onto a 830? Thanks for your help!