Another UPS sucks thread

[brtspears2]

Originally posted by: optoman

Originally posted by: PowerMac4Ever
Sounds like another "Fool Doesn't Know What He's Doing" thread, referring to you as the Fool. I could write a 10-page paper as to why you're wrong, why UPS didn't deliver the package today, and why UPS doesn't suck, but you probably wouldn't get it. So, I'll leave it at that.

Please explain why they didn't deliver the package today. I would love to hear it.

OK, heres my far out, possible great explaination.

What if it was 5pm, the time you got off work, but you didn't finish your job. You are on salary. Do you want to stay another 45 minutes to finish, or just call it a day and finish up tomarrow? So you dont get it today, big deal.

Generally speaking, UPS drivers = teamsters = work to the clock. Perfectly fine. If you want your package delievered to you with a red carpet treatment, ship FedEx Priority Overnight.

Now if UPS package gets damaged... remember how many times box gets loaded and unloaded. Each hop it stops on, it goes up and down conver belts and stuff. UPS trains its truck re-packers to "build a wall" with the packages. Tough. Go walk your package across the country or hire a personal courier if you like your boxes factory fresh.

 

[brtspears2]

Originally posted by: dahunan
If it was scheduled to be delivered today and today was the end of either the 3 days or 5 days then they will immediately issue you a full refund.

UPS does not guarantee residental deliveries.

 

[Cougar]

Hey now, ups is not suck. They bring me all my computer goodies and make me feel all randy. UPS are my favorite people.

All Hail the Brown Truck!

 

[BeefJurky]

my brother ordered a 22 inch monitor and had it shipped UPS. when it came, it had what appeared to be a large foothole in the side of the box. when i say foothole, i mean i took my shod foot and it fit perfectly and snugly into the hole. the monitor seemed fine, though, so we didn't complain. but... a foothole?


so, basically what PowerMac4Ever is saying is that ground delivered packages are more beat up than air delivered packages, and that fedex is an air-based delivery service while UPS is a ground-based delivery service. therefore, by my calculations, fedex would have less box-kicking per delivery.

 

[PsychoAndy]

Originally posted by: brtspears2

Originally posted by: optoman

Originally posted by: PowerMac4Ever
Sounds like another "Fool Doesn't Know What He's Doing" thread, referring to you as the Fool. I could write a 10-page paper as to why you're wrong, why UPS didn't deliver the package today, and why UPS doesn't suck, but you probably wouldn't get it. So, I'll leave it at that.

Please explain why they didn't deliver the package today. I would love to hear it.

OK, heres my far out, possible great explaination.

What if it was 5pm, the time you got off work, but you didn't finish your job. You are on salary. Do you want to stay another 45 minutes to finish, or just call it a day and finish up tomarrow? So you dont get it today, big deal.

Generally speaking, UPS drivers = teamsters = work to the clock. Perfectly fine. If you want your package delievered to you with a red carpet treatment, ship FedEx Priority Overnight.

I was under the impression that you dont go home until the truck is empty. Thats why some drivers are done by 5 and some dont get finished until 7:30.

I'll have to pay them a visit this afternoon and confirm this.

 

[txgixer]

I have used FedEx, UPS, and USPO Priority Mail & Express extensively.

I agree that UPS Ground is slow and they tend to do a lot of damage to packages. Foot holes in boxes seem the norm with them. I would be wary of shipping anything expensice or delicate through them. The best things they deliver are odd shaped item and heavy stuff. Just make sure it will not break if sent to the ground via parachute 😀

I have had the best luck with FedEx. They are rarely late and their overnight service is excellent, whether it be letter or package. It costs a little more, but hey they are efficient and do not destroy packages. More often then not, with online purchases I opt for the Next Day or 2-Day Service. FedEx Saver is just about as slow as UPS Ground.

Just try and make an insurance claim with UPS or the USPO, good luck

As for the USPO, I refuse to use them after the last postage increase. Priority Mail now is a joke on cost. People using Priority Mail should strongly consider using FedEx Ground services. The biggest drawback is you have to provide the box wheras the PO provides numerous Priority Mail boxes. The biggest advantages are they provide a Tracking Number and it is fairly cheap.

At least their is a selection on shipping agents.

 

[PowerMac4Ever]

Originally posted by: HonkeyDonk

Originally posted by: PowerMac4Ever
Sounds like another "Fool Doesn't Know What He's Doing" thread, referring to you as the Fool. I could write a 10-page paper as to why you're wrong, why UPS didn't deliver the package today, and why UPS doesn't suck, but you probably wouldn't get it. So, I'll leave it at that.

How can you call optoman's opinion wrong. It's just an opinion, they don't have any right/wrong to them. And WTF are you in such a pissy mood? or is that how you are normally? fool.

I'm no fool. Optoman said the equivalent of "UPS Sucks" not "I think UPS Sucks". Looks like he was trying to state fact, not opinion. But if you really believe that was his opinion he was expressing, then you shouldn't be attacking me for having an opinion on his opinion. Hypocrite.

Originally posted by: BeefJurky
my brother ordered a 22 inch monitor and had it shipped UPS. when it came, it had what appeared to be a large foothole in the side of the box. when i say foothole, i mean i took my shod foot and it fit perfectly and snugly into the hole. the monitor seemed fine, though, so we didn't complain. but... a foothole?


so, basically what PowerMac4Ever is saying is that ground delivered packages are more beat up than air delivered packages, and that fedex is an air-based delivery service while UPS is a ground-based delivery service. therefore, by my calculations, fedex would have less box-kicking per delivery.

uhh yeah, pretty much 😉

 

[PowerMac4Ever]

Ok, re-reading your post it said they got the package at 3:00 AM and it was out for delivery at 5:00 PM. When I get a package from UPS, it usually says "out for delivery" at around 8:00 AM at the latest. What this means is that your local hub had a shiatload of packages yesterday and didn't have time to deliver every one. I can't BELIEVE you had to create a whole thread about this and call UPS employees lazy bastards. Oh, and as stated before by brtspears2, UPS doesn't guarantee ground residential delivery. So really you have no right to be complaining. You can have problems that could literally be 10 times as bad as this one. If you're bitchin' about little things like this, you are going to have PROBLEMS in the future.

 

[PowerMac4Ever]

Edit double

 

[alphatarget1]

PowerMac4Ever,

I used both UPS ground and Fedex Ground and IMO Fedex Ground is a lot better. I once shipped a big portable A/C to NJ with fedex ground with no damage (at least the dude didn't tell me there was any), the airsoft you bought was shipped fedex ground 🙂

don't get me wrong, UPS ground is still the easiest way to ship (with many locations)

 

[purbeast0]

UPS is the worst service there is. It just plain sucks. It takes 8 friggin days for a package to get to me in maryland from california, not to mention I pay about $22 shipping for that package shipped GROUND!

Fedex and Airborn Express and even USPS are way better the UPS. I have never had problems with any of them, and they have always come on time. I have had things come 2 days later than the "Scheduled Delivery Date" from the tracking #, and not to mention I have also had them miss one of two packages they picked up from someone to deliver to me. That was fun waiting 3 weeks total for my computer case, when I had all my parts shipped from newegg via fedex and had them sitting for about a month since they are way better than UPS.

Again though ... this is UPS GROUND like the other guy said. I have a packaged shipped the 16th from Canada coming to MD and is supposed to arrive today. It was shipped 2 day Express, so it better come today. I have never had any packages damaged ... just that UPS is SSSLLLLOOOOWWWWW with the ground service. But again, it is cheap.

So all in all, it comes down to if you want to sacrafice the extra $$$$ for the speedy delivery, or if you want to sacrfaice the time and wait a few extra days, but save a nice chunk of change. My 2 cents ...

 

[PowerMac4Ever]

Originally posted by: kenleung
PowerMac4Ever,

I used both UPS ground and Fedex Ground and IMO Fedex Ground is a lot better. I once shipped a big portable A/C to NJ with fedex ground with no damage (at least the dude didn't tell me there was any), the airsoft you bought was shipped fedex ground 🙂

don't get me wrong, UPS ground is still the easiest way to ship (with many locations)

Yeah, I thought it was kinda awkward that we, having done a transaction in FS/T, are now on the separate sides of an issue in OT 🙂 Maybe I'm just lucky, but I've yet to experience a broken package from UPS (both shipping and receivng). I haven't had any problems with FedEx either for that matter, but I probably only received ~5 packages through their ground service.

purbeast, your problem is that you live in Maryland and most computer parts places are based in California. You should probably get most of your stuff from places closer than California or buy from places that have 3 Day delivery (like Newegg). UPS Ground takes 5 or 6 business days to take a package across the country to you.

 

[optoman]

Originally posted by: PowerMac4Ever
Ok, re-reading your post it said they got the package at 3:00 AM and it was out for delivery at 5:00 PM. When I get a package from UPS, it usually says "out for delivery" at around 8:00 AM at the latest. What this means is that your local hub had a shiatload of packages yesterday and didn't have time to deliver every one. I can't BELIEVE you had to create a whole thread about this and call UPS employees lazy bastards. Oh, and as stated before by brtspears2, UPS doesn't guarantee ground residential delivery. So really you have no right to be complaining. You can have problems that could literally be 10 times as bad as this one. If you're bitchin' about little things like this, you are going to have PROBLEMS in the future.

Man oh man, where do I begin? I did have the package sent three day and yesterday was the due date. I got the package today and called the company who sent it. They are going to take care of getting the refund.

I asked the UPS guy why it didn't go out yesterday and he said something about the overnight crew being lazy and throwing packages in the wrong spot. Why didn't UPS send out someone in another truck to deliver the package? We use to do that at fedex when we found a package left in the terminal? And don't tell me they didn't have time because my driver was back before 4:30 yesterday and they are only about 10 miles from me. This is usually the slowest part of the shipping season. Won't pick up until September for all the Xmas stuff. UPS screwed up, thats the fact and it isn't the first time either. I had a packaged shipped from Rochester, NY to Chicago second day air and it ended up in California. Took over a week to get it there when ground shipping would only take three days. UPS even put it on a ground truck from California to Chicago! WTF

Remember the UPS strike? We got slammed with packages and had three to four times the usual volume and still managed to get everything out. We rented Ryder trucks and anything we could get our hands on. RPS did get alot of return business which eventually led to the fedex buyout.

Oh, about me having all this time to make up a thread. Why the hell are you spending more time on it then I am? I just had to vent and you got all worked up. You really need to get out and smell the roses.

Peace!

 

[CrazyDe1]

You guys don't realize that the people handling the packages are the same so it doesn't matter. When it reaches a sorting facility, eventually its going to be handled by a worker making 8 bucks an hour, and they're not really gonna give a rats ass about your package. You can say all you want about each company's customer service and how they handle packages, but their corporate philosophys are all the same. When you're hired, you're told to treat packages with care, to treat it like your own, to not toss boxes. What goes on is a different story, it doesn't matter what fedex or ups corporate says, the package handlers on the front lines are still gonna toss your boxes around.

 

[PowerMac4Ever]

optoman,

Next time you create a thread bashing a company or anything, post ALL of the information right away. I don't have psychic powers and can't determine the whole story from the little information you posted. Also, I spent a lot of time on this thread because you asked me to (hey, I'm a nice guy). Did you read my first post when I said "I'll leave it that"? You made a uninformative first post, then kept asking me for my response, so I gave it to you in almost full force. Now you're asking me why I'm spending so much time? Duh Duh Duh! Also, I don't work for UPS, so I can't speak for your past experiences with them (I don't care either). I can honestly say that you will find that problems like yours happen in less than 1% of shipped packages in America. It's a shame that you experience these problems instead of others.

The impression I got from your first post was that it was a standard unguaranteed ground package because most of the packages UPS ships are ground. I also thought that your only problem was that UPS was shipping the package 1 day late. It also seemed like you were calling UPS employees lazy bastards because of this little problem. Nowhere did you say that it was a 3 Day Select package or that you actually called up UPS. It's your fault for not posting all the information you had. Sorry for being human!

Finally, I don't know why you even posted your experience with RPS in the first place. Does it really have anything to do with this thread? I mean, 1 distribution center does not speak for all of them. That holds true for UPS too. For example, my local UPS distribution center doesn't have the problems you claim your distribution has. And what exactly is your point about the UPS strike? The UPS strike just shows how bad at business RPS really was. Once the strike ended, UPS was able to get almost all of its business back within 6 months. RPS had a golden opportunity to steal market share and build up a loyal customer base, but they blew it. Too bad for them. And the days of UPS employees striking are over. The latest contract went through and there won't be talks for 6 years. *Damn*

 

[Moonbeam]

Think of the delivery people who load on your mule assed purchases, drive all the way from creation to deliver them, and you're not home. You jerks.

 

[optoman]

I was just pissed and was venting. This was one experience with UPS and I am sure they are a fine company but I do prefer Fedex for now.

You know what they say, opinions are like @ssholes, everybodys got one!

Peace to all and let the thread die!

 

[Meggie]

I just shipped a 25 lb package from Houston to Sarasota. I forgot to check the rates for FedEx....big mistake. I paid $25 for UPS Ground with pickup, and FedEx is offering $17 for the same service.....I'm going to ship with FedEx from now on. Also I checked the tracking on the package, and the scheduled delivery date was pushed back three days! :|

 

[PowerMac4Ever]

Meggie, did you get that FedEx rate off their web site? If you did, then the rate is actually higher when you factor in the FedEx Ground pickup service fee. But yeah, just let the thread die.

 

[PowerMac4Ever]

Ok, I gotta post one more time to explain something to Meggie (Meggie doesn't have e-mail or PMs enabled)... sorry. But anyway, I did some calculations of my own. I don't know the size of the box Meggie shipped or if it was insured, so bear with me. I also took random zip codes off the internet that are in Houston (77010) and Sarasota (34235).

25lb package, Dimensions: 15x15x15, no Insurance

UPS Ground Rate: $14
FedEx Ground Rate: $9.73

UPS charges $10/week for daily pickup. I'm pretty sure FedEx charges the same. So here are the new rates with daily pickup:

UPS Ground: $24
FedEx Ground: $19.73

BUT, UPS has lower rates for those who use daily pickup. So, here are the new lower rates one more time w/ daily pickup:

UPS Ground: $20.34
FedEx Ground: $19.73

If you shipped to a commercial address, then UPS has lower rates for that too:

UPS Ground: $19.23
FedEx Ground: $19.73

Notice how the UPS rate is exactly 50 cents lower than the FedEx rate? I don't think it's a coincidence. This and the fact that UPS Ground shipments to commercial address are guaranteed are why UPS owns the business market. Just a little extra information for everyone. Take it for what its worth. Once again I would like to remind everyone that FedEx and UPS *both* don't display their daily pickup rate right away. You have to do a little digging.

FINALLY, if you see that FedEx is less expensive, by all means go for it. FedEx is trying to undercut UPS right now with lower ground rates in order to steal market share. The result is that FedEx is losing money and UPS is supposed to be losing business. So, in the end its the consumer that wins. Competition is a good thing 🙂

Peace