- Feb 15, 2006
- 11,953
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As much as I used to be happy with UPS for free next day shipping my NewEgg stuff if it came from NJ, they completely pissed me off now. I am part of that early New England snow fall that crushed trees and took out power to much of my state (CT). I lost power around 4pm on Sat the 29th. We don't lose power often, or for very long so I didn't think much of it.
Sunday night my wife and I decide that this storm looks so severe that we my be out for quite a while, so we decide to order a small generator from Amazon (local stuff sold out, and those places like Sears that may have them were closed since they had no power). Since I wanted it ASAP we choose next day shipping for an extra $4, a no brainer in this situation. With AT&T towers mostly down, I had a hard time getting a signal, but was able to track the order which said it was on the truck for delivery the next day.
Then the most complete BS happened, they never delivered it. It was eventually scanned back in to the main depot location at 6pm that night. My wife calls up and the rep tells her it's still on the truck for delivery, which is rediculous considering their tracking website says it was scanned back in to the depot. Rep tells us it's wrong and to keep waiting until 7pm when they make last delivery. Fine. We call back around 7:30pm when it still doesn't come in. After going up 2 supervisors and their BS, my wife eventually tells them to have it taken off the truck, we'll pick it up.
If it were any of the computer equipment I had ordered the last few weeks that got delayed I would have been ok with, but considering the freezing temps and their lack of service (delivery and customer) and caring, just pushed me over the edge. I'll eventually get over it, but not for a while.
Sorry for the long rant, just had to get it off my chest.
Sunday night my wife and I decide that this storm looks so severe that we my be out for quite a while, so we decide to order a small generator from Amazon (local stuff sold out, and those places like Sears that may have them were closed since they had no power). Since I wanted it ASAP we choose next day shipping for an extra $4, a no brainer in this situation. With AT&T towers mostly down, I had a hard time getting a signal, but was able to track the order which said it was on the truck for delivery the next day.
Then the most complete BS happened, they never delivered it. It was eventually scanned back in to the main depot location at 6pm that night. My wife calls up and the rep tells her it's still on the truck for delivery, which is rediculous considering their tracking website says it was scanned back in to the depot. Rep tells us it's wrong and to keep waiting until 7pm when they make last delivery. Fine. We call back around 7:30pm when it still doesn't come in. After going up 2 supervisors and their BS, my wife eventually tells them to have it taken off the truck, we'll pick it up.
If it were any of the computer equipment I had ordered the last few weeks that got delayed I would have been ok with, but considering the freezing temps and their lack of service (delivery and customer) and caring, just pushed me over the edge. I'll eventually get over it, but not for a while.
Sorry for the long rant, just had to get it off my chest.
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