Yes, the system has all the updates as far as I know.
Let me give you a little more background, which might shed further light on the diagnosis.
This is a new system, just recently built for my Minister of Music. When I first tried to boot it, I had a power LED, and a little activity from the HDD, and it checked the CD and Floppy, but it failed to to boot or give any video as indicated by a yellow LED on the monitor. Knowing that this could be caused by an imporper CMOS setting, I used the jumper to reset it and it then booted just fine . . . but instead of being an Athlon XP 1800+ it was then an Athlon 1150. Resetting the CPU/FSB settings to where they should be caused it to no longer boot . . . and jumpering them back to safe default then made it boot, but only as an 1150. It would then run properly, and I was able to load the OS, all drivers, updates, programs, etc. Everything was fine except it wasn't operating at the speed it should be. I allowed him to use it for the several weeks while we were waiting for new parts, and more new parts, so he has been adding the normal customizations a new user would want in a new system that was about 10 times more powerful that the one it replaced.
In consultation with my supplier, he suggested, and I agreed that the motherboard was the most likely culprit and they sent me a new one. No help. Then then suggested the CPU, which I didn't totally agree with . . . but it was their dime, so I went along. That also didn't help. I then talked them into taking a second new motherboard, CPU/Fan, and DIMM, assembling it, and testing it to see that it would in fact run as an 1800.
The first time I turned it on, it showed as an 1800, but before I could complete the tweaking of the CMOS it was back to showing 100/100 on the CPU/FSB, and thus was rebooting as an 1150. It was at this point where it started not shutting down correctly.
Now, my Minister of Music is the type who knows very little about computers, but likes to play with fluff and freebie type stuff like trick themes and such as that. He is out of the office and unavailable at the moment, but I did notice that the computer was on when I got there to do the second motherboard replacement (which it shouldn't have been) so I am not sure if this is something that started with the second motherboard replacement, or if it is something that was caused by something he installed.
In any case, I still had the failure to run at full speed problem, so I went back to that.
On the suggestion of another builder, I took a look at the power supply. It was a standard 300w P4 ready ATX unit that came with the AOPEN case, and all the numbers looked correct, but I decided to do a test replacement with a known good used unit I had laying around and was then able to have it set to 133/133 and boot as an 1800+. (New peplacement is now on the way for the defective PS)
HOWEVER . . . I still have the problem with it not shutting down correctly, and the "An error has occurred" BSOD.
At this point, the only thing I can think of is do a standard "clean boot" and that should hopefully indicate whether it is hardware or software related. Any other suggestions beyond the clean boot method?
GARY
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