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An email response pet peeve

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E

Exterous

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I really dislike it when I email a point of contact at another company about something and the reply I get has an email address of someone else I need to contact within the same company about my question*

Really? You can't include their email address in the To: field as well? Its not a huge deal but I think its an insight into the company. A company with great customer service will forward the email to the correct location as well as informing you of the preferred contact for future reference. IMO a company that doesn't is far more likely to have shitty customer support

*No apology or statement of 'they will be able to better assist you' in this instance just 'You need to email xyz@shittyservice.com'. I'm sorry - did my inquiry about buying a product annoy you or something?
 
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Are you emailing a CS contact? You can't expect everyone in the company to be great at CS. But it is more effort to reply like they did than forward the email so idk why they would do that. I usually just "forward and forget" if some random person emails me.
 
Related:
My dad sent me a letter. He lives in a far away state. He transposed two digits on the zip code. A postal worker circled the error, stamped "wrong zip code" on the card, and sent it back to my dad. That postal worker was located at my local post office. The worker knew the correct zip code and instead of simply correcting it and sending the letter on, the worker took the extra effort to return the letter undelivered.
 
I always do that - it takes the burden of blame off me if the proper person doesn't follow up.

So, if I get something that should be sent to someone other than me, I reply to the original sender with,
"Hi, thanks for your inquiry. I'm not the person who makes that level of decision, so I'm forwarding your letter to John Doe." John Doe is in the CC. It doesn't take any longer to do that than to forward it to John Doe with a "Hey, I got this email. Seems you'd be the one to take care of it."
 
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