Amuzing Rant - It's 2003, people should have a clue what a window is by now...

[kaizersose]

the worst is when people think they know what they are talking about but they really dont. they try to tell you they are so sure about something and you know it's blatantly wrong but cant just tell them to shut up. you have to repeat youself a million times before they will actually listen.
at least people listen to you if they legitimately have no clue what they are doing.

 

[labgeek]

Originally posted by: Kyteland
Conversation with my mom this morning:

Mom: I'm having trouble opening this pdf file in word.
Me: Why are you trying to do that?
Mom: Well I'm trying to save it, but when I open it in word it appears as gobbly beloved patriot.
Me: Did you try opening it in Acrobat?
Mom: No.
Me: *sigh* Perhaps you should try that.

I swear we had this same conversation 6 months ago.

We have similar things happen here too. Apparently somewhere in the lab we have a "black hole of knowledge" (that's actually what we call it). It seems what happens is when someone gets too close to it, and we think it moves, various bits of knowledge get's sucked out of thier head. We've seen Med Techs that have done thier jobs for years, used our lab system for 10+ years, suddenly unexplainedly not know how to do something they just did yesterday and the day before. It never fails, one of walks in from a "problem" in the lab, someone looks at them, they say "black hole" and everyone knows exactly what happened. Had an operator today suddenly forget how to deal with a disabled printer in the spooler. We have no other explaination for it.

 

[Judgement]

Originally posted by: labgeek

Originally posted by: EyeMWing
And this is why IT departments across the world need to restructure their help desk - to evade loss of productive time due to dumb end users, and simply use some sort of remote desktop to forcibly fix the problem.

That's the kicker here... We have a help desk. We have a operation rooms above that should have been able to handle the call all too easily as well. Instead this call got put through to me - a Sr Analyst. Not even a Programmer 1 or 2, nor an analyst. No it went to a Sr Analyst. We're 6 levels up from where it should have been dealt with.

Once they didn't know what right click was I would have lost it and been forced to bump it up to level 8. I would have been too dumbfounded to offer any real help, not to mention I don't have the patience nor would know where to begin

 

[sandorski]

Originally posted by: EyeMWing
And this is why IT departments across the world need to restructure their help desk - to evade loss of productive time due to dumb end users, and simply use some sort of remote desktop to forcibly fix the problem.

heh, reminds me of the SNL skit about the Co Computer guy...."MOOOVE!"

I've pretty much given up trying to explain things to people, I just ask them to let me get close enough, grab the mouse, and start clicking! Afterwards, I might give an explanation of the problem, maybe.

All this happens at home though(4 pc's, 4 users other than myself), so it's not like a work environment.