No one is listening. It's fun to pick on little man - makes one feel good. Nobody really cares about bankers' role in this whole mess anymore, that ship has sailed.
Nor do they seem to care that servicers fuckover investors in a variety of ways.
One is by keeping abandoned properties on the books rather than liquidating. The late fees are collected from the income stream coming to the mortgage pool from good mortgages.
Send out a computer generated letter every month, suck 'em all dry.
Another is achieved with quid pro quo agreements with lawyers doing the actual foreclosure work. Charge the trust exorbitant fees, do other work for the servicers at greatly reduced cost.
When the income from mortgage pools falls below servicer fees, the pool is defunct & the servicer assumes ownership of the assets of the pool, at which point they cut losses drastically & maintain ownership of the good mortgages & salable foreclosed houses in the pool.
They'll hound defaulters to the ends of the earth over money owed on foreclosed properties they allowed to be vandalized into public nuisance & demolished by the City. Plus fees, of course.
It's all the borrowers' fault, of course. Nobody is subject to forces beyond their control, right? Certainly not the little people.