AMD r7 260x system freezing when monitor goes to sleep

[trex13]

Hi,

It's VGA issue, and I would like your suggestions what options to change in order to try correct this.
It happens almost every day.
I'm 100% percent sure it's due to VGA card because I took it out of PC and used integrated card for few months with 0 issues.
As soon as I put AMD card back in PC - same old story.

If I leave PC unattended for some time, monitor will go to sleep and system will freeze.
It will not happen every time monitor goes to sleep.
It's not only "no signal" issue but PC is frozen and only way to get it back is to hit reset on the case.
If I hit "caps lock" on the keyboard I see that "caps lock" indicator is not lit, that way I know system halted.

Facts :
It happens with all (latest and old ones) AMD drivers, but at the moment I have old Crimson 16.11.5
My MBO is Haswell H81M with the latest BIOS
I have MSI Afterburner installed and ULPS turned OFF
It's not power outage issue or something similar - games work 100% OK

I've just disabled "PCI express power link management" in Windows to see if it affects it

Any suggestion is welcome

 

[EXCellR8]

what happens if you set the monitor to not sleep and set a screen saver? ...just for the time being. also, which video output is being used?

it could be some power-saving feature in either windows or the graphics software that is causing the unresponsiveness

I would:

1. clean uninstall of graphics drivers with DDU
2. install latest applicable driver (preferably WHQL) from AMD
3. restart the computer; make sure integrated GPU is disabled in BIOS
4. log into windows and disable any power-save functions
5. set screen saver and leave the computer for a while
6. post results

 

[trex13]

what happens if you set the monitor to not sleep and set a screen saver? ...just for the time being. also, which video output is being used?

As far as I remember it will be OK but I will test it once more.
Screensaver is good for nothing nowadays, but If I don't solve this issue I think I will stick to turning OFF my monitor using power button and disable monitor sleep.

1. clean uninstall of graphics drivers with DDU

Already did, no change

2. install latest applicable driver (preferably WHQL) from AMD

Already did, no change

3. restart the computer; make sure integrated GPU is disabled in BIOS

Will do it, but I think that it doesn't have anything to do with this

4. log into windows and disable any power-save functions

This is not the solution I was having on my mind, but I would be forced to do it if anything else doesn't fix it

5. set screen saver and leave the computer for a while

I'm not using screen save for last 15 years, and I'm not planing to start now

Thank you, I will report with feedback

 

[EXCellR8]

the purpose of setting the screen saver is to see whether or not the computer behaves as it should... not to act as a solution

this is generally how basic troubleshooting works, but do as you please