Well, yeah, but the base of this conversation was is FreeSync active in Windowed/Borderless mode? According to the OP, it isn't. So would you still experience the benefit of FreeSync in those situations when you fall from the refresh rate the OS sets?
We have two situations:
Yours: AMD card + FreeSync
Mine: NV card + FreeSync
With differing results. So I'm wondering if there is still some underlining support when in your situation, and if so, to what range, and perhaps AMD should claim support for FreeSync in those situations as well.
Well I wasn't using 20 FPS, I was implying spikes of random hitches due to the CPU. SO the FPS would go for her from 60 to 40-45 (her monitor is ranged for 40-75 I believe) and you could see it plain as day. While mine you'd only see the first hitch then it would smooth out as I stayed in the 40-45 FPS range. She'd have continuous stutter until we got pass that portion. (And perhaps stutter is too strong, but it's obvious her experience is no longer smooth, at least to me.)
Right freesync doesn't work while in windowed mode. Yes it could slightly help for when you have really low FPS, but honestly that's not where it shines anyway as gaming in sub 30s is terrible no matter what
Where it shines is in the 30->max ranges (depending on if you think 30 fps is too low of course and game). The difference between adaptive-sync and windowed mode / triple buffered vsync is the reduction of input lag due to frames syncing exactly at the current fps/hz instead of slightly delayed and sync'd @ monitor refresh rate intervals.
I haven't encountered the random spikes you mention only the big ones when in some areas where the fps tanks for some reason (one cave room in sith starting area always did it off the top of my head)
Like you mentioned though, maybe it is a difference in AMD vs Nvidia drivers and how they interact with WDM.
UWP applications work while "fullscreen" with FreeSync even though they are "windowed" because they bypass WDM while running "fullscreen". Gotta say they offer the best of both because it's instant minimize / alt-tab while having full FPS & *Sync, so wouldn't mind if more apps used it

.
If I only had 1 monitor I'd probably stay fullscreen 90% of the time, but with multiple I end up multitasking a lot while gaming, especially when doing the "grindy" stuff that fills most games these days.
So while it would be great if Freesync did work (and does for UWP) in windowed mode, its not that big of a difference over Win10's syncing already.