Amazon Marketplace not worth the hassle - Update: I was wrong, read the entire thread...

[Pepsei]

sadly you weren't on ebay...else people would track you down and send msgs to the buyer to give you grief.

 

[mrSHEiK124]

Originally posted by: sandorski
I don't think so. She seems to be bewildered why she has the disk and no Book.

The listing said Mastering Biology only; she acknowledged receiving Mastering Biology and told me "she ordered the book as well." One order, one description.

I already said I should've made it painfully obvious that there was no book, that was my mistake. I had no ill intentions, I wasn't selling an "Xbox box."

I also have one buyer claiming the book they got should be FREE because it had highlighting in it, I listed it as Acceptable and said it was heavily used. I sold it for $4....if I refund them I end up with a negative revenue, not happening.

--Hi. I received the book I ordered and I must say it's been around the block a few more times than I had expected! I think since it had highlights and pages that were bent it should have been a freebie.

 

[jagec]

If you list under the ISBN of the book...you owe them the book associated with that ISBN. End of story. It's Amazon rules, it's common sense, and it's THE WHOLE REASON BEHIND ISBNS IN THE FIRST PLACE.

Originally posted by: mrSHEiK124
I would assume common sense would dictate to most the unlikelihood of getting a brand new book at less than half its value.

Right, because I'm sure that you've NEVER gotten a good deal on the internet. If "common sense" implies that you can't save any money online, than why do people bother? It's not worth 10% savings to deal with sellers like you posting deceptive listings.

Originally posted by: mrSHEiK124
...
My ass. It's not a different edition of the book, it's part of the book. Some sellers sell the book (technically incomplete) without the SAK, I only sold the SAK.
...
I got steamed because she opened with

Hi, On Tuesday I recieved a Mastering Biology CD package. I ordered the Biology book as well and I am wondering when it will arrive. Please respond back to me as soon as possible.

She didn't order a textbook as well, it was one order. She knew what the Mastering Biology CD package was. It sounded to me like all along she was trying to play the part of a Moron and squeeze the book out of me [which I don't have], based on the fact that the Amazon e-mail says [Hardcover], and she was trying to be snotty about it.

Wow, you're so incredibly slimy. You know perfectly well that you VIOLATED THE RULES, got caught with your hand in the cookie jar, and now you're trying to weasel your way out of it and claim that it's the buyer's fault. Never yours, right?:roll:

You're now on my "never-trade" list, and hopefully everyone else's as well. You embody everything that's wrong with internet commerce.

 

[lizardboy]

Originally posted by: mrSHEiK124

She didn't order a textbook as well, it was one order. She knew what the Mastering Biology CD package was. It sounded to me like all along she was trying to play the part of a Moron and squeeze the book out of me [which I don't have], based on the fact that the Amazon e-mail says [Hardcover], and she was trying to be snotty about it.

the more you post the more obvious it is that the only true MORON here is you

 

[Reckoner]

Wow, talk about a shady listing. From reading that I can only assume you attempted to deceive your buyers. Listing in the Hardcover section? Implying that multiple items were included? I don't know how you can defend yourself with that shit.

 

[mrSHEiK124]

Originally posted by: jagec

If you list under the ISBN of the book...you owe them the book associated with that ISBN. End of story. It's Amazon rules, it's common sense, and it's THE WHOLE REASON BEHIND ISBNS IN THE FIRST PLACE.

Originally posted by: mrSHEiK124
I would assume common sense would dictate to most the unlikelihood of getting a brand new book at less than half its value.

Right, because I'm sure that you've NEVER gotten a good deal on the internet. If "common sense" implies that you can't save any money online, than why do people bother? It's not worth 10% savings to deal with sellers like you posting deceptive listings.

Originally posted by: mrSHEiK124
...
My ass. It's not a different edition of the book, it's part of the book. Some sellers sell the book (technically incomplete) without the SAK, I only sold the SAK.
...
I got steamed because she opened with

Hi, On Tuesday I recieved a Mastering Biology CD package. I ordered the Biology book as well and I am wondering when it will arrive. Please respond back to me as soon as possible.

She didn't order a textbook as well, it was one order. She knew what the Mastering Biology CD package was. It sounded to me like all along she was trying to play the part of a Moron and squeeze the book out of me [which I don't have], based on the fact that the Amazon e-mail says [Hardcover], and she was trying to be snotty about it.

Wow, you're so incredibly slimy. You know perfectly well that you VIOLATED THE RULES, got caught with your hand in the cookie jar, and now you're trying to weasel your way out of it and claim that it's the buyer's fault. Never yours, right?:roll:

You're now on my "never-trade" list, and hopefully everyone else's as well. You embody everything that's wrong with internet commerce.

10%? List price of $180, Amazon price of $144.88, and the next lowest USED price is $112.98.

Way to selectively quote, you forgot this:

I already said I should've made it painfully obvious that there was no book, that was my mistake. I had no ill intentions, I wasn't selling an "Xbox box."

I'm giving her a refund if she asks for it and returns unused merchandise. I think this is the third or fourth time I say that.

 

[mrSHEiK124]

Originally posted by: BehindEnemyLines
I would say the description could have been worded better. Personally, I read EVERY descriptions multiple times before purchasing something expensive. Being a recent graduate, I bought a lot of books on Amazon and Ebay, and made sure they're the correct edition, the actual book, not international, and so on.

To me, the first sentence STUDENT ACCESS KIT (MasteringBiology) ONLY implies that only the kit is provided in the purchase. In fact, the word ONLY is a big red flag, but that is just me being cautious.

The next sentence This includes the E-BOOK implies that the access kit includes an e-book version. The word "THIS" refers to the access kit. However, one can interpret "THIS" according to the TITLE of the listing. If that was case, and probably so, then the buyer probably thought "THIS" means hardcover book.

And of course, calling someone a moron is not a good way to solve a dispute.

I never called them a moron in the correspondence, I just replaced any instance of their name with "Moron" for posting here, jeez. I thought as you did when listing it. SAK ONLY, THIS (THIS meaning SAK) includes an e-book.

Originally posted by: Schfifty Five
I'm assuming the Student Access Kit is some study material guide and as a bonus, the e-book of the main textbook is included in the Student Access Kit.

Having said that, I think OP technically described it right, but he did a SHITTY job in word choice. The wording definitely makes it easy for someone to misinterpret what is actually included, so OP fails in the fact that he complained about the buyer when it was him that was a moron.

My bad

 

[ShotgunSteven]

I can see how they found the listing to be confusing, but buyers do tend to be stupid and are too lazy to read the whole listing. When selling rare, OOP console games on eBay I will say "new/factory sealed" no less than four different ways in the auction description, and also in the title. Guess what the first dozen questions are that I get from buyers?

 

[grrl]

Originally posted by: MikeyIs4Dcats

Originally posted by: grrl

Originally posted by: MikeyIs4Dcats

Originally posted by: mrSHEiK124
I said "STUDENT ACCESS KIT ONLY"

book =! student access kit

If they opened it/broke the seal then it's worthless to me anyways and in no way will I agree to refunding the purchase.

Then you're just an asshole seller. It was as much your mistake if not more your mistake.

That's a bit harsh. If the buyer needs to open a thin package to realize there is no hardcover book inside, then he can swallow the cost.

Because if you were expecting a package from the seller, and it showed up appearing to be something other than what you ordered, you would NEVER open it right? Gimme a break.

:roll:

I'm not talking about the package it's mailed in, I talking about the cardboard envelop the Access Kit is in. If I was expecting a book and the access kit and only the kit arrived, I would definitely not open the kit until I knew what was going on with the book.

 

[Kenji4861]

I'm sorry to hear this. I use to sell on Amazon quite often and had these issues all the time. The buyer will win.

Try to resolve it by offering the buyer some money back or have them ship it back and give full refund.

It sucks I know. But it's better than having Amazon review it and you losing all your money. It has happened to me about 3-4 times and every time, it doesn't even seem like Amazon read both sides of the story.

 

[mrSHEiK124]

Originally posted by: Kenji4861
I'm sorry to hear this. I use to sell on Amazon quite often and had these issues all the time. The buyer will win.

Try to resolve it by offering the buyer some money back or have them ship it back and give full refund.

It sucks I know. But it's better than having Amazon review it and you losing all your money. It has happened to me about 3-4 times and every time, it doesn't even seem like Amazon read both sides of the story.

I offered a full refund if the SAK is unused. And the only reason I'm reluctant is because if it's opened I can't resell it, which isn't exactly a disaster since then I still have a perfectly good e-book for studying for the MCAT or DAT, but if it's been activated then it's really worthless and she might as well keep it.

 

[waggy]

Originally posted by: mrSHEiK124

Originally posted by: Kenji4861
I'm sorry to hear this. I use to sell on Amazon quite often and had these issues all the time. The buyer will win.

Try to resolve it by offering the buyer some money back or have them ship it back and give full refund.

It sucks I know. But it's better than having Amazon review it and you losing all your money. It has happened to me about 3-4 times and every time, it doesn't even seem like Amazon read both sides of the story.

I offered a full refund if the SAK is unused. And the only reason I'm reluctant is because if it's opened I can't resell it, which isn't exactly a disaster since then I still have a perfectly good e-book for studying for the MCAT or DAT, but if it's been activated then it's really worthless and she might as well keep it.

if its opened and you can't resell it then tough luck. its your damn fault.

refund the damn money anyway.

 

[Turin39789]

Originally posted by: mrSHEiK124


10%? List price of $180, Amazon price of $144.88, and the next lowest USED price is $112.98.

http://www3.addall.com/New/sub...00&state=&dispCurr=USD

The next lowest price is ~$71-75 shipped for a new softcover international ed with the mastering biology.

 

[mrSHEiK124]

Originally posted by: waggy

Originally posted by: mrSHEiK124

Originally posted by: Kenji4861
I'm sorry to hear this. I use to sell on Amazon quite often and had these issues all the time. The buyer will win.

Try to resolve it by offering the buyer some money back or have them ship it back and give full refund.

It sucks I know. But it's better than having Amazon review it and you losing all your money. It has happened to me about 3-4 times and every time, it doesn't even seem like Amazon read both sides of the story.

I offered a full refund if the SAK is unused. And the only reason I'm reluctant is because if it's opened I can't resell it, which isn't exactly a disaster since then I still have a perfectly good e-book for studying for the MCAT or DAT, but if it's been activated then it's really worthless and she might as well keep it.

if its opened and you can't resell it then tough luck. its your damn fault.

refund the damn money anyway.

If it's opened and activated then it's worthless PERIOD.

I said that clearly, it's not a disaster if it's opened and unused because I CAN STILL USE IT and I'm technically not out anything. I didn't sell it, but I still have the e-book and can use it for myself

But if it's activated then she's already accepted the license terms on the publisher's site, activated the account, etc etc and I have no product and no $.

I already said it and I'll say it again for the umpteenth time, I had no ill intentions, I should've made the wording clearer. I'll give her her money back if it's unactivated, if it's unopened then I can sell it on eBay. If it's activated then it's used software, activated software, and software she now legally holds the license to. [Refund] Not happening.

Originally posted by: Turin39789

Originally posted by: mrSHEiK124


10%? List price of $180, Amazon price of $144.88, and the next lowest USED price is $112.98.

http://www3.addall.com/New/sub...00&state=&dispCurr=USD

The next lowest price is ~$71-75 shipped for a new softcover international ed with the mastering biology.

Now you're just grasping at straws, the book is probably cheaper on eBay and Half.com too, I sold it on Amazon.

*scratches head* Maybe I should just buy that softcover international edition, keep the Mastering Bio, and send Moron the book...that's probably what I'll do if she's activated it.

 

[idiotekniQues]

OP tried to be cute and got burned, now blaming someone else.

screw you OP, you tried to be cute with your listing, it was shady, and you are out money.

that's what is SUPPOSED to happen to shady sellers. glad it happened to you.

 

[abaez]

Originally posted by: mrSHEiK124

Originally posted by: waggy

Originally posted by: mrSHEiK124

Originally posted by: Kenji4861
I'm sorry to hear this. I use to sell on Amazon quite often and had these issues all the time. The buyer will win.

Try to resolve it by offering the buyer some money back or have them ship it back and give full refund.

It sucks I know. But it's better than having Amazon review it and you losing all your money. It has happened to me about 3-4 times and every time, it doesn't even seem like Amazon read both sides of the story.

I offered a full refund if the SAK is unused. And the only reason I'm reluctant is because if it's opened I can't resell it, which isn't exactly a disaster since then I still have a perfectly good e-book for studying for the MCAT or DAT, but if it's been activated then it's really worthless and she might as well keep it.

if its opened and you can't resell it then tough luck. its your damn fault.

refund the damn money anyway.

If it's opened and activated then it's worthless PERIOD.

I said that clearly, it's not a disaster if it's opened and unused because I CAN STILL USE IT and I'm technically not out anything. I didn't sell it, but I still have the e-book and can use it for myself

But if it's activated then she's already accepted the license terms on the publisher's site, activated the account, etc etc and I have no product and no $.

I already said it and I'll say it again for the umpteenth time, I had no ill intentions, I should've made the wording clearer. I'll give her her money back if it's unactivated, if it's unopened then I can sell it on eBay. If it's activated then it's used software, activated software, and software she now legally holds the license to. [Refund] Not happening.

You posted a bad description, won't budge on the refund and you screwed over a buyer - you're a d-bag and hopefully the buyer complains to amazon because in this case, the buyer will rightfully get their money back.

 

[Schfifty Five]

LOL, love this thread.

 

[MikeyIs4Dcats]

OP should email her and offer her a refund upon return of the goods. it's the RIGHT thing to do, but he won't because he's an asshole.

 

[mrSHEiK124]

Originally posted by: abaez

Originally posted by: mrSHEiK124
If it's opened and activated then it's worthless PERIOD.

I said that clearly, it's not a disaster if it's opened and unused because I CAN STILL USE IT and I'm technically not out anything. I didn't sell it, but I still have the e-book and can use it for myself

But if it's activated then she's already accepted the license terms on the publisher's site, activated the account, etc etc and I have no product and no $.

I already said it and I'll say it again for the umpteenth time, I had no ill intentions, I should've made the wording clearer. I'll give her her money back if it's unactivated, if it's unopened then I can sell it on eBay. If it's activated then it's used software, activated software, and software she now legally holds the license to. [Refund] Not happening.

You posted a bad description, won't budge on the refund and you screwed over a buyer - you're a d-bag and hopefully the buyer complains to amazon because in this case, the buyer will rightfully get their money back.

:roll:
Name one retailer that allows the return of activated software. I just said that's the only condition I'll refuse to issue a refund on, did you even read the post? Even if she opened it, I have no problem with taking it back. If she ACTIVATED IT, she's the only person who can ever use it, and she paid for it and bought it.

Some of you are dense as fuck. I admitted I should've worded it more clearly, and said I'd offer a refund if it wasn't activated, yet you continue to dwell on points I've already acknowledged. :roll:

Originally posted by: MikeyIs4Dcats
OP should email her and offer her a refund upon return of the goods. it's the RIGHT thing to do, but he won't because he's an asshole.

Please actually read the posts I made. I can't be held responsible for your lack of reading comprehension either. I sent her an e-mail offering a refund so long as it was unactivated after realizing I was wrong maybe 2 pages into this thread.

You lot really are a dense bunch.

 

[TallBill]

Originally posted by: mrSHEiK124

Please actually read the posts I made. I can't be held responsible for your lack of reading comprehension either. I sent her an e-mail offering a refund so long as it was unactivated after realizing I was wrong maybe 2 pages into this thread.

You lot really are a dense bunch.

It's not that people don't comprehend what you are typing. It's that it is so funny because your self defense was so futile against the crowd. And remember that not everyone is reading this entire thread over and over. Perhaps just change your topic summary to "I was wrong" and stop responding.

 

[wheresmybacon]

Another successful tale in the world of online garage-sales!

If you aren't willing to deal with idiots, then may I suggest not selling things.

 

[idiotekniQues]

Originally posted by: TallBill Perhaps just change your topic summary to "I was wrong" and stop responding.

 

[mrSHEiK124]

Originally posted by: idiotekniQues

Originally posted by: TallBill Perhaps just change your topic summary to "I was wrong" and stop responding.

:Q

 

[mrSHEiK124]

She replied to the e-mail I sent two days ago (and didn't post here)

Hi Customer,

I apologize if my listing caused you any confusion.

If you've yet to open and activate the Student Access Kit, I have no problem with issuing you a refund upon receiving the package and confirming it is still unactivated.

Here is a link to the publisher's website, selling the same Mastering Biology CD with eBook, for $90+tax
https://register.pearsoncmg.co...y1.jsp?productID=35167

I don't have the physical textbook, and never did, there is very little I can do for you in the way of sending an actual Hardcover textbook. Perhaps I should've included "NO BOOK, ONLY E-BOOK+SUPPLEMENTS" in my comments as well. I assumed one willing to buy only a Student Access Kit would know what it was, as did my previous customers.

Again, I apologize dearly for any inconvenience
-Me

Hi,



Thank you for your help and I appreciate your willingness to refund the purchase.



The access kit is still in all of its packaging and I will have it back in the mail on Monday and sent to you. Just to confirm, your address is:

my address



Thanks!

Customer

I still can't get over the need for all those line breaks

 

[frostedflakes]

Glad to hear you got it worked out. Just list it on eBay next time, I think that is a more appropriate place for an item like this.