Amazon logistics

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Greenman

Lifer
Oct 15, 1999
21,693
6,133
136
Anyone know how to contact Amazon Logistics? The local driver only reads the first word of my street name, so all my stuff goes to the wrong person. I've been through the customer support mill, and they quickly and without question refunded my money. They've also attached instructions to the driver explaining that he needs to deliver to the correct address., didn't help. The one action that no one will take is speaking to the driver. I'd do this myself except the driver has never been on my street, which makes sense as he doesn't know it exists.

I'm clutching at straws here. I'm expecting a $600 item on Thursday and it's going to go to the wrong address, then I have to go through the whole refund process again. I know they have a phone, I just need to hunt down the number.
 
Lost_in_the_HTTP

Lost_in_the_HTTP

Lifer
Nov 17, 2019
13,153
7,829
136
How big is your town? There has to be a local hub where they load trucks each day. Find it and go there.
 
Stiff Clamp

Stiff Clamp

Senior member
Feb 3, 2021
908
339
136
say "Alexa, curse my driver" ?

Oh wait, maybe that "tip my driver" offer was only possible through the end of the year. Nvm.

*sorry for not making sense, misread the OP
 
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Greenman

Lifer
Oct 15, 1999
21,693
6,133
136
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Red Squirrel

Red Squirrel

No Lifer
May 24, 2003
69,680
13,317
126
www.betteroff.ca
Is it a company called Intelcom by chance doing the local routes? They started doing delivery for Amazon packages here and they get the wrong houses all the time. It's actually comical.
 
purbeast0

purbeast0

No Lifer
Sep 13, 2001
53,452
6,299
126
So you have these known issues where you don't get items and have to go through the refund process, and thought it would be a good idea to purchase a $600 order from them?
 
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MrSquished

MrSquished

Lifer
Jan 14, 2013
25,761
24,109
136
When I moved 5 years ago into an address that had a half in it, All the first Amazon packages I ordered never got delivered to me. The Amazon maps pulled up some weird area not too far from me but not near enough to make any sense.

I found out how to fix the problem with Amazon in a few days. Cuz why the hell would I let it go on knowing that I use Amazon a lot and need the stuff to get here. And not disputed constantly.

I got a phone call back from a Seattle number with an American on the phone and took care of that shit in a jiffy.

I didn't realize I needed hand holding through all this
 
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G

Greenman

Lifer
Oct 15, 1999
21,693
6,133
136
purbeast0 said:
So you have these known issues where you don't get items and have to go through the refund process, and thought it would be a good idea to purchase a $600 order from them?
Click to expand...
Placed the order before I knew they couldn't deliver.

Caught up with an Amazon driver on my street yesterday and asked him about the issue. He showed me the delivery map they use, my neighborhood isn't on it. He told me that some drivers will wander around looking for the right address, others won't.

The fellow who received all of our stuff loaded it in his car and delivered it to me. The wife called Amazon and explained that we had received all of our missing goods, they said to keep the refund money for our trouble and tossed in a ten dollar gift certificate.
I gave the fellow that keeps receiving our stuff my phone number so he can text me when stuff shows up. Great guy, we're working on a proper thank you gift for him.
 
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D

[DHT]Osiris

Lifer
Dec 15, 2015
16,692
15,642
146
What amazes me is how often delivery drivers (food, packages, whatever) don't seem to use any kind of gps nav, google maps, whatever. Like you can find me on google maps, but I get phone calls all the time where I have to explain what my house looks like. Freaking insane.
 
G

Greenman

Lifer
Oct 15, 1999
21,693
6,133
136
[DHT]Osiris said:
What amazes me is how often delivery drivers (food, packages, whatever) don't seem to use any kind of gps nav, google maps, whatever. Like you can find me on google maps, but I get phone calls all the time where I have to explain what my house looks like. Freaking insane.
Click to expand...
Apparently Amazon has their own navigation system, that clearly needs to be upgraded.
 
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purbeast0

purbeast0

No Lifer
Sep 13, 2001
53,452
6,299
126
Greenman said:
Apparently Amazon has their own navigation system, that clearly needs to be upgraded.
Click to expand...
It's probably the one you can see when the delivery is close by and it shows the map with "your package is X stops away" on it.
 
Zorba

Zorba

Lifer
Oct 22, 1999
15,613
11,254
136
The metro I grew up in had very strict naming rules for roads that applied to all roads, even private and neighborhood roads. So when I new neighborhood was built, anyone familiar with with the system (which was most people, and all delivery drivers) could still easily find the address. I've never understood the metros that let developers just make up any name they want for their roads.
 
MrSquished

MrSquished

Lifer
Jan 14, 2013
25,761
24,109
136
Amazon does use their own nav. Which is why when my packages went to a wacky totally unrelated street to my address the first week I moved there, I got in contact with their logistics. They put a pin right on my property when I used that exact address in their nav system, so basically just like that it was taught where I lived. Never had a problem since.
 
IronWing

IronWing

No Lifer
Jul 20, 2001
71,880
31,957
136
Zorba said:
The metro I grew up in had very strict naming rules for roads that applied to all roads, even private and neighborhood roads. So when I new neighborhood was built, anyone familiar with with the system (which was most people, and all delivery drivers) could still easily find the address. I've never understood the metros that let developers just make up any name they want for their roads.
Click to expand...
I live in what was an exurb with its own street numbering system. We have since been engulfed by the main numbering system so numbers go 13000E, 13002E, 200W, 198W, 14000E…
We’re expecting that eventually our neighborhood will be converted to the main system but until then we’ll enjoy our short, confusing address.
Our street was named using a person’s first and middle initials and last name. The initials look like a common abbreviation so people decide to spell out the common word and screw up the address.
 
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Red Squirrel

Red Squirrel

No Lifer
May 24, 2003
69,680
13,317
126
www.betteroff.ca
[DHT]Osiris said:
What amazes me is how often delivery drivers (food, packages, whatever) don't seem to use any kind of gps nav, google maps, whatever. Like you can find me on google maps, but I get phone calls all the time where I have to explain what my house looks like. Freaking insane.
Click to expand...

I noticed lot of them don't seem to know what a doorbell is as well.
 
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Zorba

Zorba

Lifer
Oct 22, 1999
15,613
11,254
136
IronWing said:
I live in what was an exurb with its own street numbering system. We have since been engulfed by the main numbering system so numbers go 13000E, 13002E, 200W, 198W, 14000E…
We’re expecting that eventually our neighborhood will be converted to the main system but until then we’ll enjoy our short, confusing address.
Our street was named using a person’s first and middle initials and last name. The initials look like a common abbreviation so people decide to spell out the common word and screw up the address.
Click to expand...
In college I live on XXX S. West St. Where South was the direction and West was the street name. That was hard on people.
 
MrSquished

MrSquished

Lifer
Jan 14, 2013
25,761
24,109
136
Zorba said:
In college I live on XXX S. West St. Where South was the direction and West was the street name. That was hard on people.
Click to expand...
In a country where they've seen the metric system and continue to use the imperial, I think it's understandable
 
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