- Sep 5, 2001
- 109
- 0
- 0
Here is the reply I received from Amazon:
. . .
Thank you for writing to Amazon.com.
First, please accept our apologies for any confusion you encountered when
redeeming your promotional certificate.
It appears you were able to redeem this certificate to your account, but
due to a technical error, it was not applied to the order.
Because your order has already entered the shipping process, I am unable
to apply the certificate--instead, I have issued you a refund in the
amount of $5.00 in lieu of the promotional certificate. You should see
this transaction reflected on your next credit card billing statement.
Again, please accept our sincere apologies for any inconvenience. We hope
you enjoy your order--thanks again for shopping at Amazon.com.
Best regards,
Tajinder?Ghuman
http://www.amazon.com
Need an instant gift? Send an Amazon.com gift certificate via e-mail:
http://www.amazon.com/gift-certificates
==============================
Check your order and more! http://www.amazon.com/your-account
Questions? We have your answers! http://www.amazon.com/help
. . . .
>09/26/01 07:53:31
. . .
>COMMENTS: Total Amount on my order is $40.
>But my Credit Card is charged for $45.
>
>If my promotional discount is invalid,
>it should have been mentioned in the
>first place and in the Email.
>
>Customer makes a purchase based on Total Order Amount. If a different
amount is charged on Cr Card, Customer looses the trust.
>
>Please clarify this.
>

. . .
Thank you for writing to Amazon.com.
First, please accept our apologies for any confusion you encountered when
redeeming your promotional certificate.
It appears you were able to redeem this certificate to your account, but
due to a technical error, it was not applied to the order.
Because your order has already entered the shipping process, I am unable
to apply the certificate--instead, I have issued you a refund in the
amount of $5.00 in lieu of the promotional certificate. You should see
this transaction reflected on your next credit card billing statement.
Again, please accept our sincere apologies for any inconvenience. We hope
you enjoy your order--thanks again for shopping at Amazon.com.
Best regards,
Tajinder?Ghuman
http://www.amazon.com
Need an instant gift? Send an Amazon.com gift certificate via e-mail:
http://www.amazon.com/gift-certificates
==============================
Check your order and more! http://www.amazon.com/your-account
Questions? We have your answers! http://www.amazon.com/help
. . . .
>09/26/01 07:53:31
. . .
>COMMENTS: Total Amount on my order is $40.
>But my Credit Card is charged for $45.
>
>If my promotional discount is invalid,
>it should have been mentioned in the
>first place and in the Email.
>
>Customer makes a purchase based on Total Order Amount. If a different
amount is charged on Cr Card, Customer looses the trust.
>
>Please clarify this.
>