- Apr 29, 2006
- 2,572
- 25
- 91
Ok, here's the summary:
1. I buy an item online from ACME(not the real name) and have them ship it to their local retail outlet. I pay $300
2. The item arrives, but after seeing it in person I determine it's a bit too large for my needs.
3. I find another model that I'm sure will meet my needs, and I see that ACME offers this model for $400. I also see that their competitor offers the exact same model for $300 (with free shipping straight to your door)
4. I send an e-mail to ACME's customer service stating that I'd like to return the item I purchased, and if they're willing to price-match their competitor I'd like to do a straight exchange for the preferred model.
5. Customer Service replies that this item can't be shipped free for in-store pickup and will be an additional $49 to ship it to my door.
6. This is my biggest mistake, I approve the additional shipping charge.
7. Item arrives and I see on my CC statement that they refunded the $300 and charged $449+tax to my card.
W...T...F...
8. I contact their customer service and ask them to charge the correct amount.
9. They now tell me that they don't price match online only items.
10. I ask to be allowed to return the item to the local store for a refund
11. They say I can't return items shipped directly from the manufacturer
So... am I wrong here? I feel as though a representative of their company implicitly agreed to my proposal for a price-matched exchange on an item and service (not similar item and service; the SAME item and service) offered by a competitor. I feel as though I jumped through hoops to keep my business with this one retailer I liked; only to get stabbed in the back... for $100.
1. I buy an item online from ACME(not the real name) and have them ship it to their local retail outlet. I pay $300
2. The item arrives, but after seeing it in person I determine it's a bit too large for my needs.
3. I find another model that I'm sure will meet my needs, and I see that ACME offers this model for $400. I also see that their competitor offers the exact same model for $300 (with free shipping straight to your door)
4. I send an e-mail to ACME's customer service stating that I'd like to return the item I purchased, and if they're willing to price-match their competitor I'd like to do a straight exchange for the preferred model.
5. Customer Service replies that this item can't be shipped free for in-store pickup and will be an additional $49 to ship it to my door.
6. This is my biggest mistake, I approve the additional shipping charge.
7. Item arrives and I see on my CC statement that they refunded the $300 and charged $449+tax to my card.
W...T...F...
8. I contact their customer service and ask them to charge the correct amount.
9. They now tell me that they don't price match online only items.
10. I ask to be allowed to return the item to the local store for a refund
11. They say I can't return items shipped directly from the manufacturer
So... am I wrong here? I feel as though a representative of their company implicitly agreed to my proposal for a price-matched exchange on an item and service (not similar item and service; the SAME item and service) offered by a competitor. I feel as though I jumped through hoops to keep my business with this one retailer I liked; only to get stabbed in the back... for $100.
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