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Am I in the wrong here?

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Jaepheth

Jaepheth

Platinum Member
Ok, here's the summary:

1. I buy an item online from ACME(not the real name) and have them ship it to their local retail outlet. I pay $300
2. The item arrives, but after seeing it in person I determine it's a bit too large for my needs.
3. I find another model that I'm sure will meet my needs, and I see that ACME offers this model for $400. I also see that their competitor offers the exact same model for $300 (with free shipping straight to your door)
4. I send an e-mail to ACME's customer service stating that I'd like to return the item I purchased, and if they're willing to price-match their competitor I'd like to do a straight exchange for the preferred model.
5. Customer Service replies that this item can't be shipped free for in-store pickup and will be an additional $49 to ship it to my door.
6. This is my biggest mistake, I approve the additional shipping charge.
7. Item arrives and I see on my CC statement that they refunded the $300 and charged $449+tax to my card.
W...T...F...
8. I contact their customer service and ask them to charge the correct amount.
9. They now tell me that they don't price match online only items.
10. I ask to be allowed to return the item to the local store for a refund
11. They say I can't return items shipped directly from the manufacturer


So... am I wrong here? I feel as though a representative of their company implicitly agreed to my proposal for a price-matched exchange on an item and service (not similar item and service; the SAME item and service) offered by a competitor. I feel as though I jumped through hoops to keep my business with this one retailer I liked; only to get stabbed in the back... for $100.
 
Between points 4. and 5., I don't see anything about the company agreeing to the price match. And judging by how you said "implicitly agreed", why would you ever just assume they are price-matching? I mean, did you ever confirm with them at least verbally that they are giving you the price-match? If so, then at least you can say "well the CSR said they would price match."

I don't know if you are right or wrong, but damn, you should have just returned the first $300 item and then bought the 2nd item from the other company.
 
Schfifty Five said:
Between points 4. and 5., I don't see anything about the company agreeing to the price match. And judging by how you said "implicitly agreed", why would you ever just assume they are price-matching? I mean, did you ever confirm with them at least verbally that they are giving you the price-match? If so, then at least you can say "well the CSR said they would price match."

I don't know if you are right or wrong, but damn, you should have just returned the first $300 item and then bought the 2nd item from the other company.
Click to expand...

That's my question as well. Unless it was explicitly stated that the price match would occur, I wouldn't assume it's going to happen.
 
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