Sorry for long post: Fvking great! arghh.....
Cox Communications @Home Service Update:
Last updated: November 30th, 2001
The latest developments with Excite @ Home:
This month, Excite @ Home?s creditors petitioned the Bankruptcy court with a motion to allow Excite @ Home to terminate service agreements with its cable affiliates on November 30th. This includes agreements with Cox, Comcast and AT&T. The Bankruptcy court judge ruled today that Excite @Home had the right to terminate its existing service contracts with its cable partners, as of midnight this evening. Please know that this DOES NOT mean that your service will be shut down at this time. We are currently meeting with Excite @Home to determine an interim resolution that would ensure uninterrupted service for our customers.
Following you will find some information to address questions you might have about the email communication that you recently received from us.
Q1. What should I do today?
A1. Cox recommends that you use the following precautionary backup procedures.
Check your @Home email daily. Opened messages will be saved automatically to your hard drive.
Download software from a free dial-up Internet service provider. We recommend that you do not install the software unless service is interrupted.
Back up your personal web page.
Watch for more information from Cox on the transition of your service to Cox High Speed Internetsm. At such time that you can make the transition to our new service, Cox will be providing you with all of the information you need so that your transition is as smooth as possible.
In the unlikely event that there is a disruption in service, keep your cable modem connected to your PC until service is restored.
Q2. I need my e-mail; what am I going to do?
A2. Cox is doing everything that we can to ensure that you are never without your email. If our plans are successful, your service will not be interrupted and you will have a comfortable transition period in which you can convert your service to a new Cox-managed network.
Q3. What about my modem?
A3. In the unlikely event that there is a service interruption, you should leave your modem connected to your PC until service is restored.
Q4. What is this dial-up, temporary service?
A4. In the unlikely event that your service is temporarily interrupted, we recommend that you set up Internet access via one of the free dial-up Internet services that are available. We have arranged for temporary, dial-up access to the Internet via NetZero. You may download this software by clicking here. This dial-up access is meant to be a temporary alternative to provide email and connectivity. The free service offers ten hours per month, which should be sufficient to get you through any short-term outages. This service does not currently support MAC, Windows 2000 or XP. If you are a Roanoke or Hampton Roads resident and a NetZero local access number is not available, please visit
www.juno.com as a potential alternative.
We do not recommend that you install the software at this time, just download the software and save it so that it may be installed should you have an interruption in service. This is a precautionary measure that would give you access to the Internet via a phone line plugged into your computer.
Q5. What will I get with this service and is it Cox supported?
A5. Unfortunately, Cox cannot speak to the features and benefits of the free dial-up Internet services that are available, nor can we guarantee or support it. We recommend that you explore this temporary backup plan simply as a precautionary measure. We are taking all necessary steps to ensure that your service is uninterrupted, but we thought that you might be interested in a temporary, although not ideal, solution for Internet access in the unlikely event that your service is shut down.
Q6. Will you credit my bill? When will I see a credit?
A6. Cox will credit you for any time that you are without service. This includes reimbursement for equipment leasing fees if you are leasing your cable modem from Cox. Should your service be interrupted, you would see an appropriate credit on the next statement that you next receive from Cox.
Q7. How do I get updates quickly?
A7. You have two ways of getting the latest accurate information quickly.
We?ve established a special number (1-877-832-4751). When you call this number, you will hear a recording that provides the latest information.
You can also get updated information by visiting
www.cox.com/info.
These are the most accurate and up-to-date sources for information on your Cox Internet service.
Q8. How will you communicate with me if my service is down?
A8. Cox will contact you via mail or courier to provide important status updates and service information concerning the new Cox-managed high speed Internet service that will replace your @Home service. You can also call 1-877-832-4751 to hear a recorded message with the latest, accurate and up-to-date information.
Q9. What will happen to my personal Web page?
A9. As a safety precaution, you should always backup your personal Web page to a CD or hard drive. To Transfer Files from WebSpace to your hard drive using the File Manager:
Download the files from WebSpace to your computer by logging in to the WebSpace login page at
http://home-members.excite.com/m_webspace/ and clicking File Manager, located at the top-right corner of the screen.
Select Transfer from the File Manager navigation bar. In the window that appears, select the files you want to transfer from your WebSpace account to your computer, and the location to which you want them transferred, then click Transfer.
A window appears telling you when your file has been downloaded.
Click OK to return to the File Manager page.
Once you are finished with File Manager, log out by clicking Logout on the navigation bar. If you do not log out, and you share a computer with other people in your household, they may have access to your files.
