Hey everyone first off let me say thanks to anyone who takes the time to read and respond to this.
To summarize, I bought components for a new system and a laptop on 1/29/11 On 1/31/11 Intel announced the issues with Sandy Bridge. On 2/1/11 Asus issued their own PR stating they would take care of affected customers "hassle-free." At that point I had yet to confirm my order (was on security hold due to $$$ amount) so it still had not processed. My options then were 2, I could cancel the order and wait for revised hardware before purchasing or I could confirm the order and deal with the recall. Hindsight being 20/20 I should have chosen the other but I allowed myself to believe Asus would take care of their customers so I confirmed the order.
The 2 faulty products included in my order were a N53SV laptop and a P8P67-M motherboard.
Fast forward to the beginning of April. New revision hardware starts showing up just as I began to experience the flaw on my desktop system (much worse than what they said in Intel PR I totally understand the recall though not how the product made it so far along without catching it)
So, I called up Asus and was referred to their website for RMA. I filled out the appropriate forms and was then presented with 2 options. I could send my faulty hardware in and when they were in receipt they would return ship the revised hardware or I could place hold deposits in the amounts of $1269 and $149 at which point they would ship the revised hardware first and I could then return ship following which they would release the holds.
This is where my relationship with Asus went south. I have now dealt with a few people at Asus but they are not willing to budge. My position is that this is a problem between Asus and Intel, not one to which I bear responsibility, and therefore both options are unacceptable.
I do not believe having downtime or having to issue a $1500 interest free loan to Asus or the CC processing company is "hassle-free." I have told them I am willing to provide a CC number but do not consent to a security hold, if they want insurance they should talk to Intel as they have promised to cover all costs per their PR.
All I am asking for is that Asus ship the replacements first and when I have installed them I will send the originals. I will provide a CC number which could be charged in the event they do not receive the originals back but do not consent to it being charged until that happens.
To this end I have filed complaint with BBB and am now here asking for advice on what the best way to pursue this would be. I believe I am thoroughly in the right and that Asus is simply using their size to force me to accept a position which is not right as the paying customer.
Thoughts, advice, criticisms?
To summarize, I bought components for a new system and a laptop on 1/29/11 On 1/31/11 Intel announced the issues with Sandy Bridge. On 2/1/11 Asus issued their own PR stating they would take care of affected customers "hassle-free." At that point I had yet to confirm my order (was on security hold due to $$$ amount) so it still had not processed. My options then were 2, I could cancel the order and wait for revised hardware before purchasing or I could confirm the order and deal with the recall. Hindsight being 20/20 I should have chosen the other but I allowed myself to believe Asus would take care of their customers so I confirmed the order.
The 2 faulty products included in my order were a N53SV laptop and a P8P67-M motherboard.
Fast forward to the beginning of April. New revision hardware starts showing up just as I began to experience the flaw on my desktop system (much worse than what they said in Intel PR I totally understand the recall though not how the product made it so far along without catching it)
So, I called up Asus and was referred to their website for RMA. I filled out the appropriate forms and was then presented with 2 options. I could send my faulty hardware in and when they were in receipt they would return ship the revised hardware or I could place hold deposits in the amounts of $1269 and $149 at which point they would ship the revised hardware first and I could then return ship following which they would release the holds.
This is where my relationship with Asus went south. I have now dealt with a few people at Asus but they are not willing to budge. My position is that this is a problem between Asus and Intel, not one to which I bear responsibility, and therefore both options are unacceptable.
I do not believe having downtime or having to issue a $1500 interest free loan to Asus or the CC processing company is "hassle-free." I have told them I am willing to provide a CC number but do not consent to a security hold, if they want insurance they should talk to Intel as they have promised to cover all costs per their PR.
All I am asking for is that Asus ship the replacements first and when I have installed them I will send the originals. I will provide a CC number which could be charged in the event they do not receive the originals back but do not consent to it being charged until that happens.
To this end I have filed complaint with BBB and am now here asking for advice on what the best way to pursue this would be. I believe I am thoroughly in the right and that Asus is simply using their size to force me to accept a position which is not right as the paying customer.
Thoughts, advice, criticisms?
