Sounds kind of like that user who called in with a complaint that his monitor was dead. When asked, he couldn't find the power cord in the dark since the electricity was out. The support rep told him to box up his computer and send it back since he was too stupid to own it.
Alternatively...
We at Modeps software would like to introduce a new intelligence-based product support costing model. Your 2005 support renewal package will be priced inversely with your IQ. This will help all of the more intelligent users in the community, penalizing the dumber ones who are a pain in our collective asses. We're also introducing a special tier of support, only available to our "special" users. (Special is defined as users who have seriously asked where the "any" key is).
- G