Adobe InDesign CS Font weirdness

[FunkierThanU]

I've got a user I'm supporting with a reoccuring font issue. She's running InDesign CS 3.0.1 on a PC running up-to-date Windows XP. Machine has up-to-date Virus and Spyware/Adware scanning. Twice now we've rebuilt her machine (one of them after physically swapping out the machine) and this problem has resurfaced. Adobe's knowledge base and Google searches seem to having nothing close to fixing it.

In InDesign, some of her fonts lose the ability to use Underline, Bold and Italics. (Times New Roman and some others). The fonts are present and uncorrupted. We've tried copying them from a good machine. It's not profile specific. Other users log onto her machine have the same issue. The same fonts work correctly in MS Word and other apps. The user can work successfully on other PCs w/out an issue. The user in question is a form and docs graphic designer. The machine has something like 2000 fonts on it. We tried deleting 1000 to see if it would affect the issue. It did not.

I'm pretty knowledgable at PC's and the obvious stuff has been tried. (InDesign uninstalled/reinstalled/updated, Virus/Adware scanned for etc. etc.) Anyone encounter something like this? What could cause this sort of thing?

Would appreciate any suggestions.

Thanks,
Funk

 

[bruceb]

See if this link can be of any help:

http://www.adobe.com/support/techdocs/323779.html

 

[FunkierThanU]

Originally posted by: bruceb
See if this link can be of any help:

http://www.adobe.com/support/techdocs/323779.html

Nope. All the fonts are present, they just are not working properly. They work just fine in all other apps on the machine in question. Thank you tho'.

edit: Okay a couple more solutions in there... will check on a couple of those.