Acer Support

[TidusZ]

Was at CanadaComputers with a friend, he was buying a 24" lcd for gaming, and the Acer G24 was on sale. I googled some reviews, read the bit-tech review and another reputable one, and things looked really good. The display model looked great, and I informed him of the limitations of TN and he was still happy to go with it.

We get to his place, hook it up, and immediately notice a big stuck pixel, and worse, the worst backlight bleeding I have ever seen, worse than I ever fathomed could even exist. I turned the brightness way down, fiddled with contrast, tried the various factory defaults. None of it helped. It's so bad, you notice it in games, even when its bright, like say fields of isis in supreme commander.

My friend is going to be contacting Acer support. Canadacomputers doesn't have a warrenty for it, or a dead pixel guarantee, and their return policy is 15% restocking fee (~$70 CDN). I've heard that Acer support is amongst the worst, but surely some of you guys must have some experience dealing with them, and I'm wondering what your experiences have been. Do you think they'll exchange it? Will they cover shipping charges?

I told my friend, in his position, I would probably just return the monitor to computers canada and demand to exchange it for their display model, which showed none of the negative characteristics, and has not been on display for more than a few weeks. He doesn't want to do that.

Pretty disappointing for both of us, and I can't help feel that I steered him the wrong way. In point of fact though, if he listened to my advice he would of waited and bought something online a little nicer, with a PVA panel.

 

[TC91]

I've rma'ed an acer laptop, you pay the shipping cost one way to send it to them, but they pay the return shipping. I think they should exchange it.

 

[Soul Reputation]

Never buy something until you contact there tech support BEFORE you buy it!!!!!!!!!!

>i considered buying an Acer laptop during Christmas, the price was great

>so i called Acer's tech support team first before buying it to ask them the standard questions i always ask

>Acer's tech suppport hours are not like the other manufacturers, they're hours are limited, which is UNACCEPTABLE

>i called several times, back to back. Both techs I talked to sounded like they were barely alive. They were not with it. That was UNACCEPTABLE

>they don't offer remote access the way Dell and HP does. That was a DEAL KILLER

I graded them an F on their report card. Needless to say I didn't buy an Acer laptop.

 

[TidusZ]

Well, he called them today, and he said that without much hassle they agreed to repair/exchange it, but ya he has to pay to ship it to them and he's gonna be out of a monitor for ~2weeks (wouldn't be surprised if that lengthens). He said the woman on the phone definitely didn't know what he was talking about with the backlight bleeding but that he didn't have to go commando on her either. I'll keep this thread updated with how the RMA goes, its always nice to have such references when buying products.

 

[Zap]

Wow, too bad on the backlight bleed. I don't have one but I really like the way the G24 looks (bezel colors and stuff).

 

[gsh0ck]

Yeah, I'm going through the EXACT same situation.

I bought my monitor @ Canada Computers at the North York branch. The demo was PERFECT and that's what drew me in. I hook mine up, and instantly noticed the backlight bleed was HORRENDOUS compared to my old Samsung 22" that was 2 years old. TWO days later, I fire up my PC and what do yah know, a stuck pixel...it wasn't black so it's not dead, it was stuck. So I knew Can com only exchanges it if there's 7 dead pixels or if it's just defective, and backlight bleed wasn't covered.

I went through the painful back and forth through customer service and they tried to convince me my warranty expired, so I had to send them proof of purchase. (fast forward 1 month) I just received my new replacement monitor today...and the backlight bleeding is WORSE than the first unit I bought from Canada computers.

At the moment, I'm writing up the tech email, and I'm probably dropping off this monitor to the Acer repair center near me.

 

[TidusZ]

What happened with my friend and I, is we went back to Canada Computers with the monitor, hooked it up and showed them the backlight bleeding, we didn't even mention the stuck pixel. They agreed it was bad (after probably 10 minutes of looking at it - the store was very bright and we had to use a coat to make it dark so it was more visible). They offered to let us return it for full price and we ordered a different monitor, which it turned out they couldn't order in so he just got a dell 2408 online which is what I advised him to do in the first place. If its been more than a month though you may be screwed as I believe the Canada Computers warrenty is 1 month, after which you deal with the manufacturer directly. Bloody Backlight Bleeding g24

On the bright side, through my research I found some people who exchanged their g24 were able to get ones without backlight problems and pixel problems.. So if you keep playing switcheroo you may get lucky.