Was at CanadaComputers with a friend, he was buying a 24" lcd for gaming, and the Acer G24 was on sale. I googled some reviews, read the bit-tech review and another reputable one, and things looked really good. The display model looked great, and I informed him of the limitations of TN and he was still happy to go with it.
We get to his place, hook it up, and immediately notice a big stuck pixel, and worse, the worst backlight bleeding I have ever seen, worse than I ever fathomed could even exist. I turned the brightness way down, fiddled with contrast, tried the various factory defaults. None of it helped. It's so bad, you notice it in games, even when its bright, like say fields of isis in supreme commander.
My friend is going to be contacting Acer support. Canadacomputers doesn't have a warrenty for it, or a dead pixel guarantee, and their return policy is 15% restocking fee (~$70 CDN). I've heard that Acer support is amongst the worst, but surely some of you guys must have some experience dealing with them, and I'm wondering what your experiences have been. Do you think they'll exchange it? Will they cover shipping charges?
I told my friend, in his position, I would probably just return the monitor to computers canada and demand to exchange it for their display model, which showed none of the negative characteristics, and has not been on display for more than a few weeks. He doesn't want to do that.
Pretty disappointing for both of us, and I can't help feel that I steered him the wrong way. In point of fact though, if he listened to my advice he would of waited and bought something online a little nicer, with a PVA panel.
We get to his place, hook it up, and immediately notice a big stuck pixel, and worse, the worst backlight bleeding I have ever seen, worse than I ever fathomed could even exist. I turned the brightness way down, fiddled with contrast, tried the various factory defaults. None of it helped. It's so bad, you notice it in games, even when its bright, like say fields of isis in supreme commander.
My friend is going to be contacting Acer support. Canadacomputers doesn't have a warrenty for it, or a dead pixel guarantee, and their return policy is 15% restocking fee (~$70 CDN). I've heard that Acer support is amongst the worst, but surely some of you guys must have some experience dealing with them, and I'm wondering what your experiences have been. Do you think they'll exchange it? Will they cover shipping charges?
I told my friend, in his position, I would probably just return the monitor to computers canada and demand to exchange it for their display model, which showed none of the negative characteristics, and has not been on display for more than a few weeks. He doesn't want to do that.
Pretty disappointing for both of us, and I can't help feel that I steered him the wrong way. In point of fact though, if he listened to my advice he would of waited and bought something online a little nicer, with a PVA panel.