Abit and the RMA process.

[Swank76]

I have been trying for two weeks now to get in touch with Abit and it seems like no-one works at that company or atleast in the the customer service department. Every time I call I get a message saying "I will be back to my desk soon, please try again in a little while." So I finally gave up, I think I will go with a company that has better customer service after being reamed by Abit. Can anyone recommend a company with some half way descent Customer Service. By the way it was a KT7-Raid that just quit.

 

[Odeen]

I've actually had good luck with Soyo - I spent some time talking to them on the phone, and they were kind enough to let me do _three_ RMA's with them _in person_ (I live a half hour away from their Fremont office).

Of course, of all the boards I had, I had to RMA the Soyo SY-6VBA133 three times.

 

[gil11542]

I took my Abit board to a shop where I know the guy and paid him for his trouble to RMA it for me,I dont think they have very good end user support.Next time buy an ASUS the support ROCKS shipped a board back no ? asked and they had it back to me in 1.5 weeks,Brand new board.

 

[Axloz]

Dont quote me on this, but I heard Soltek have very good customer support. Someone here mentioned 24 hour turnaround for email support. Im about to buy a Soltek SL-75DRV mobo. VIA KT266 based DDR board, its had positive reports and is cheaps as! I dont understand why more ppl arent interested in it. If you do a search for Soltek you should find the posts where someone talks about their customer service experiences with Soltek.

Other than that, dont buy a mobo direct from the manufacturer. Pay a little more and get it from a well known store. That way, if something goes wrong, send it straight back to the store, let them sort it out. I had a BH6 that was faulty and because I live in Australia, I had to buy it from a store. I sent it back to them and had a new one within a few days.

Buying from a store also means you can choose the mobo brand that suits you best, without having to worry about customer support.

Good luck with it.

 

[rcraig]

I spent $15 in long distance calls trying to get through to Abit. Never did. Emails go un-answered except by their auto response that says they MAY respond within 6 weeks, but because of their high volume, they don't answer every email. MAY respond? 6 weeks? I'll never buy Abit again. I bought an Asus replacement and have never had a problem.