A warranty question

[gustavo]

I have a new stick of PC2100 DDR memory with 1 year of warranty. After extensive debugging because of suspicious seldom BSODs I found using the extended test number 8 of Memtest 2.8 version 3.0 an error on some address at the last 8MB of the stick.

So now I know the module is defective but is not easy to demonstrate to the seller who just sees the stick works.

How would be the best way of facing the seller to demonstrate the stick is defective? Test number 8 of Memtest 2.8 is not even a default test and not every run returns the error.

Thanks Gustavo.-

 

[Trashman]

Guess thats how you will find out how good the customer support is there, from my experience on returning memory under warranty.....i have never been 2nd guessed on why memory is/was bad, either through a phone call or going there directly, i stated memory was bad and was exchanged/shipped without question.

 

[loup garou]

My suggestion was to print the error log and fax it to the vendor, but now that I think about it, I don't think Memtest even logs errors. Hrm.

 

[bendixG15]

Just tell the seller what you reported here. What else can you do ?
The seller will either exchange the memory or not, that's it.

You should be prepared that the seller may not accept a sporadic Memtest
failure as valid. You can't prove that it is.
Anyways, just try it, all they can do is refuse and its not a million bucks.
Good Luck.