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A user calls and says she can't print to the network printer. What do you tell her?

Please stand by while I check the status of the network printer.

Remote desktop into the print server check the status of the printer, make sure it's online and that someone's print job isn't jacking up the printing que.
 
I'd ask if the printer was installed on her pc? If no, explain how to install it. if yes I'd help her troubleshoot. If cute, maybe walk down and help in person. Anything longer than 15 min of my time or requiring admin privileges and I'd tell her to call the Helpdesk.

What would you do AMD? Troll her?
 
i'd tell her to unplug the cable, shake it around to remove excess or loose data particles that may be stuck in cable. plug it in again and reboot her network three times.

or i'd say: haha, very funny. pretend time is over, now back to the kitchen.
 
AMCRambler said:
I'd ask if the printer was installed on her pc? If no, explain how to install it. if yes I'd help her troubleshoot. If cute, maybe walk down and help in person. Anything longer than 15 min of my time or requiring admin privileges and I'd tell her to call the Helpdesk.

What would you do AMD? Troll her?
Click to expand...

lol. I'd just tell her turn the printer on and off and see if it starts printing. If it doesn't, I'd remote or take a walk and fix it myself.
 
"I'll come check it out"

Go there to find out the monitor is unplugged, and the problem she's REALLY having is that she can't see anything and cannot see her word document that she wants to print. Plug in monitor, turn on computer, watch user login, open word document, and print it. Close ticket with solution: "Turned on computer. Tested ok".
 
I would say the printer is out of ink. Jam some pens into it so it can have more ink.

I would also say that she died from dysentery.
 
lol just remembered when I worked at the help desk there was this new Xerox printer they installed in the service rep department. It was a lemon. It ALWAYS jammed, we had the Xerox guy there all the time. It would also go into this buggy mode where it just started printing a bunch of junk. It was at a point where they were calling and saying "Again!" and we knew exactly what they were talking about so one of us would go over to reset it. I can't remember what we had to do but it was not as simple as just turning it off and back on.

At one point I decided to write a quick little C++ app that looked at the printer status on the IP's web page and it would pop an alarm whenever it happened. I'd go over before they even call. It was one of those where the issue was frustrating for them but we understood their frustration. It was simply a lemon. Finally convinced management to replace the whole thing.
 
can the person who sits next to you print on the network printer?

if yes, then tell her to email her file to that person and have him print it
 
Red Squirrel said:
lol just remembered when I worked at the help desk there was this new Xerox printer they installed in the service rep department. It was a lemon. It ALWAYS jammed, we had the Xerox guy there all the time. It would also go into this buggy mode where it just started printing a bunch of junk. It was at a point where they were calling and saying "Again!" and we knew exactly what they were talking about so one of us would go over to reset it. I can't remember what we had to do but it was not as simple as just turning it off and back on.

At one point I decided to write a quick little C++ app that looked at the printer status on the IP's web page and it would pop an alarm whenever it happened. I'd go over before they even call. It was one of those where the issue was frustrating for them but we understood their frustration. It was simply a lemon. Finally convinced management to replace the whole thing.
Click to expand...

Xerox Phaser by any chance? We had one that melted crayons or something and it couldn't go a day without some issue or another.

When it did work the printouts were fantastic though.
 
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