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A Summary about Dell Computers

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Summary? and why would I enjoy an article about a big corporation trying to hide the fact that they screwed up something? all of them do it.

OP = Dell hater?
 
This is not uncommon at all, the only reason we are hearing about it is because Dell is a large company.

"Don't bring this to customer's attention proactively."
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That is pretty standard practice, I don't see a reason why their support staff needs to alert customers of this, unless there is an actual failure.

Many customers who suffered failures had their faulty machines fixed, and Dell extended the warranties on the affected computers through January 2008.
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Why they are under fire after extending the warranty and for a failure of ONE of the parts of a 5-7 year old PC? It is already outside of the standard warranty...ABIT had known capacitor issues on MBs a while back, and I couldn't even get an RMA because it was 2 months out of the 3 year warranty.

On a side note, where I work we still have 90 gx270s up and running, and this year we only had 3 fail this year, all for power supplies, not motherboard failure. Guess we have been lucky so far.
 
Very old news ...

Dell is already socking millions away for the coming rainy day.
 
Barfo said:
Summary? and why would I enjoy an article about a big corporation trying to hide the fact that they screwed up something? all of them do it.

OP = Dell hater?
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Maybe try reading the fucking article?

The best part is when the law firm Dell hired started having the issue.
 
Every electronic device had bad caps around this time period. Did sony call up everyone who bought TVs to let them know?
 
Dell replaced all of our faulty system boards. We had about 200 hundred of those that were effected by the popped caps.
Those still broke months later. Dell, came out and replaced all of the computers with a different model we settled on.
Yeah it sucks that they made (designed, sourced) shitty motherboards, but they were pretty quick about fixing it.
-edit--after the initial system board replacement as part as the remediation program, they called on a regular basis to check on us.
 
I wonder if this had anything to the rather early demise of the craptastic Optiplex we had in the office for a while.
 
nerp said:
Every electronic device had bad caps around this time period. Did sony call up everyone who bought TVs to let them know?
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Mitsubishi used them in their rear projection HDTV's in the mid 2000s too. They sure as hell tried to keep it quiet.
 
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