- Oct 6, 2004
- 2,325
- 1
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Dear Monarchcomputer.com,
I am taking the time to write you this letter as a recommendation to what you may want to focus on in the future with your business.
I will state the facts which have brought me to this point of action.
On October 20th, a friend of mine informed me of a great deal on ram at your site; it was Patriots 512mb ram for $55.00 per stick. I thought man this is awesome, but then we noticed it may have been a mismarked item.
Order Number : 454919 Placed : 10/20/2005 10:23:52
512 MB DDR (600) PC-4800 Patriot Extreme Performance (PEP2564800+XBL) 2 $55.00 $110.00 Shipping: Federal Express Ground - Five (5) to Seven (7) Day: $0.00 Sales Tax: $0.00 -------------------------------------------------------------------------------- ----------- Total: $110.00
It said 512 but we figured it might be 256 and you just made a mistake, but recently I had seen a post in a forum that you had taken advantage of a customer by making them wait a long time and I defended you because I had just ordered some ocz platinum elite ram and it came right away.
So, I figured well I'll stick it out and see what kind of company you are; will you send me 512 mb sticks I wondered? sure I hoped so, but I really dont care, I would have preferred an honest answer to my emails.
I ordered on the 20th of Oct right? Well, the 3rd of Nov rolled around and I hadn't heard a word from you, so I sent you this email:
hmm no reply, i wait for another day, then a week, nothing. so i ended up sending out 2 more emails over the next 2 weeks and on the 14th i send out this
Then on the 15th of nov you send me this email
And this how you dealt with it: you avoided all of my emails, which confronted the fact that you made a mistake on your listing,
Maybe you didnt understand the question, right? I think anyone reading this can understand what I asked; I wanted an honest answer.
Why couldnt you just send me out an email saying that the ram was marked wrong, we made a simple grammatical mistake and sold you 512 mb ram that was only 256 mb. Your companies ethics have been shown clearly to me, and they arent looking real good. Here it is the 21st of nov and I still havent recieved a refund yet, I payed with paypal, maybe this is just another oversight also, right?
I'm not sending you this email and posting it on the net to make you lose business, I want you to get more business. But, I want you to get it because you are an honest store. You really need to address these issues of honesty and integrity within the inner workings of your company.
I want there to be more honest stores online. I hope you can become one of them. A reputation doesnt come easy online and I'm sorry that I have to bring this to your attention in such a public way. It seems to be the only way that change can happen though.
thanks, illya
I am taking the time to write you this letter as a recommendation to what you may want to focus on in the future with your business.
I will state the facts which have brought me to this point of action.
On October 20th, a friend of mine informed me of a great deal on ram at your site; it was Patriots 512mb ram for $55.00 per stick. I thought man this is awesome, but then we noticed it may have been a mismarked item.
Order Number : 454919 Placed : 10/20/2005 10:23:52
512 MB DDR (600) PC-4800 Patriot Extreme Performance (PEP2564800+XBL) 2 $55.00 $110.00 Shipping: Federal Express Ground - Five (5) to Seven (7) Day: $0.00 Sales Tax: $0.00 -------------------------------------------------------------------------------- ----------- Total: $110.00
It said 512 but we figured it might be 256 and you just made a mistake, but recently I had seen a post in a forum that you had taken advantage of a customer by making them wait a long time and I defended you because I had just ordered some ocz platinum elite ram and it came right away.
So, I figured well I'll stick it out and see what kind of company you are; will you send me 512 mb sticks I wondered? sure I hoped so, but I really dont care, I would have preferred an honest answer to my emails.
I ordered on the 20th of Oct right? Well, the 3rd of Nov rolled around and I hadn't heard a word from you, so I sent you this email:
to which i got the reply that day
And on that same day I sent you this email:
you had changed the ram from 512 to 256 which really confirmed it was only 256 to me. i thought maybe you might send me an email and tell me of this change.
hmm no reply, i wait for another day, then a week, nothing. so i ended up sending out 2 more emails over the next 2 weeks and on the 14th i send out this
to which you replied to me:
Then on the 15th of nov you send me this email
And this how you dealt with it: you avoided all of my emails, which confronted the fact that you made a mistake on your listing,
Maybe you didnt understand the question, right? I think anyone reading this can understand what I asked; I wanted an honest answer.
Why couldnt you just send me out an email saying that the ram was marked wrong, we made a simple grammatical mistake and sold you 512 mb ram that was only 256 mb. Your companies ethics have been shown clearly to me, and they arent looking real good. Here it is the 21st of nov and I still havent recieved a refund yet, I payed with paypal, maybe this is just another oversight also, right?
I'm not sending you this email and posting it on the net to make you lose business, I want you to get more business. But, I want you to get it because you are an honest store. You really need to address these issues of honesty and integrity within the inner workings of your company.
I want there to be more honest stores online. I hope you can become one of them. A reputation doesnt come easy online and I'm sorry that I have to bring this to your attention in such a public way. It seems to be the only way that change can happen though.
thanks, illya
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