A little ditty, bout 'On The Border'

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Here's a story about an experience we had at 'On the Border' I hope you enjoy.

------------------
It's been a while since Vinny, Pete or I had gotten together for dinner or whatever. So we decided that we'd head on over to On the Border for some Mexican / southwestern cuisine. It's a great place for food. There were at total of 6 of us, not a huge number at all. However, I have a tale to tell. Sit back while I spin this yarn!

6:00pm, Pete finally gets through after 10 minutes of redialing to On the Border for their "Call Ahead Seating". He asked to put his name on the list and they told him that it was going to be 45 minutes. We decided to all meet up there at 6:30 for a nice buffer. Walking in, the place was bursting at the seams. Tons of people crammed in the waiting area giving their names, grabbing the "you're table is READY!" buzzers. We walked in, Pete jumped on line to tell them we were there, while the rest of us secured a nice piece of pine for our arses after a group stood up from the bench. Pete came over and let us know that it'd probably be about a half hour. Not a problem, as the place really was busy. Vinny and Jill show up and we wait out the half hour. Steve was getting out of work at 8ish and planned on meeting Vinny and Pete to head to the Casino, meeting up with Nick when they got there. I had to pass because I was waking up early to play hockey the next day.

7:00pm, I go up to the hostess and ask very politely what time our table will be ready. She glances down at the list and says that it shouldn't be more than fifteen or twenty minutes. A little irritated but understanding due to the sheer business, I say thanks and walk back to my waiting spot.

7:30pm, Pete's starting to get agitated as are all of us seeing that we've all been waiting for an hour when we were supposed to have a table at about 6:45. Pete and I both go up to the hostess this time and eventually get told that we were supposed to be seated AN HOUR AND A HALF after we arrived. Pete gets into it with her, I'm playing the backup silent guy just staring at her. We then learn that call ahead seating really doesn't mean a damn thing at all. When you go in, you wait the same amount of time as everyone else. Voices started getting raised, the hostess implies Pete is a liar claiming that they never said 45 minutes, that they said 1.5 hours (we never heard 1.5 hours at all). He gets so frustrated that he walks away.

About 5 minutes later we notice an older gentleman arguing with the hostess, and overhear the "but we called ahead" line. I walk over to him, raise my voice a bit so several people can hear. "Excuse me sir, you called ahead too?" He notices what I'm doing, and in an equally loud voice says "Yes We did!" I laugh and say "We did too! We've been waiting more than an hour now!" he responds "Thanks!". Soon after they walk out. I walked back over to our seat and sat down.

Pete likes what I did, gets up and talks to a few people but not loud so I didn't know what he said. We did notice some people left though just after he started coming back to the seat. He exclaims, "Nice! I just got people to leave!" We all laugh. We notice a couple sitting on the bench across from us smiling, I ask the woman "Did you call ahead too?" she says yes and they've been waiting about the same amount of time we were. Apparently it's all a big sham.

A little before eight, the hostess storms over to me (I'm holding the buzzer thing) turns it over while I'm holding it just to look at the number that's on it and storms away. That bothered me a lot. She didn't ask at all, she just grabbed and turned. So I walk up to a waitress standing near the hostess (while she's helping someone else) and ask loud enough for her to hear "Excuse me, what's her name?" (pointing to the hostess) "Dee" she says quietly... "DEE?" I say loudly, "Yep," "Thank You." and just walk away. As I turn, I hear a "Pshaw" from Dee.

Then a funny thing happened... A guy in a Harley Davidson jacket came over with his wife and daughter and said "You're STILL waiting?" We talk a bit finding out they got there after us, had finished before we were even seated, and he actually offers us his desert. We respectfully decline and laugh. Right then the buzzer goes off. Pete takes it up while we just wait in our seat. Our new Harley friend and his family cheer, as do we. He shakes my hand as he departs.

Pete comes back and says "apparently the buzzer lies too, because it's not ready yet.. they're getting it ready." At this point, Dee comes over to us and is looking very apologetic. For whatever reason she talks to me, probably cuz I asked for her name. We go round and round, back and forth. I'm being quite calm for how pissed off I was... Basically saying I was offended for her implying my friend was a liar, for their pointless "call ahead seating", for ruining the rest of our night and for them telling us 45 minutes when we'd now been waiting over an hour an a half for a seat. She goes to the typical response of "I cant control when people leave" and continues to tell us that call ahead seating really doesn't mean anything. It goes on a bit more...

Katherine taps me on the arm as Pete takes up the fight and asks me to stop because it's just going around and around. I say "OK" because she was right... but then Dee says to Pete "There's no need to attack me." He responds we aren't attacking you... and next more funny stuff! "I feel like I'm being attacked" and motions to me. Funny because I really never said anything against her at all, but I raise my voice cuz I got fired up again and said "Great, so now my friend is a liar, and I'm an attacker! I love it!"

She then goes into a whole "If I could be any sorrier I would be. If you want me to cry... cuz that's where I am now... I'm on the verge." Pete obviously doesn't want her to cry, but I thought it was an act. So I talk to Katherine quietly for a bit while Pete's still talking to Dee. Katherine motions with her eyes for me to look at Dee. I do, her eyes are swelling up... Pete's like "C'mon don't cry." Then she says "Just give me a minute..." and bolts for the kitchen.

We actually made the hostess cry.

Soon after she had left, a waitress comes over and lets us know our table is ready so we go over... she hands out our menus and says "You're one of the angry parties, aren't you?" We reply in the affirmative she continues "I don't know what happened out there, I had nothing to do with it... so don't take it out on me! But I wanna let you all know that they're comping the entire meal, so order big, order expensive."

The food was great, as were the waitresses. So after all was said and done, our meal cost $34.85 for six people. We put in $10 a piece for a decent tip. Steve decided that it was too late when we were done to leave for the casino and didn't go.
 

BlamoHammer

Platinum Member
Sep 21, 2002
2,259
0
0
Wow I'm impressed. You made a restaurant hostess cry. We all know how hard it is to make a 19 year old girl cry dont we?


Why didn't you just leave? I think it is the fact that people will stay through seemingly untolerable treatment that encourages companies to not care about how they treat people. Best Buy, Walmart, and all the other stores work on the same premise. They know that no matter how badly customers are treated, as long as they offer a slightly lower price than anywhere else, the people will stay and take it.

I myself value my time too much to wait for over an hour to eat at some generic restaurant that serves the same food as the place next door. Maybe it's just me.
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: BlamoHammer
Wow I'm impressed. You made a restaurant hostess cry. We all know how hard it is to make a 19 year old girl cry dont we?


Why didn't you just leave? I think it is the fact that people will stay through seemingly untolerable treatment that encourages companies to not care about how they treat people. Best Buy, Walmart, and all the other stores work on the same premise. They know that no matter how badly customers are treated, as long as they offer a slightly lower price than anywhere else, the people will stay and take it.

I myself value my time too much to wait for over an hour to eat at some generic restaurant that serves the same food as the place next door. Maybe it's just me.
Welp, if we knew up front that it was going to be another 1.5 hrs after we walked in before getting a table we would have definately left, that was one of our main problems... the hostess was actually probably around 30 ;) But it was not our intention to make anyone cry, we were pissed plain and simple. OTB is actually good mexican/ southwestern food and we dont have many of those places around me.
 

RagingBITCH

Lifer
Sep 27, 2003
17,619
2
76
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
 

BlamoHammer

Platinum Member
Sep 21, 2002
2,259
0
0
Originally posted by: Intake77
Originally posted by: BlamoHammer
Wow I'm impressed. You made a restaurant hostess cry. We all know how hard it is to make a 19 year old girl cry dont we?


Why didn't you just leave? I think it is the fact that people will stay through seemingly untolerable treatment that encourages companies to not care about how they treat people. Best Buy, Walmart, and all the other stores work on the same premise. They know that no matter how badly customers are treated, as long as they offer a slightly lower price than anywhere else, the people will stay and take it.

I myself value my time too much to wait for over an hour to eat at some generic restaurant that serves the same food as the place next door. Maybe it's just me.
Welp, if we knew up front that it was going to be another 1.5 hrs after we walked in before getting a table we would have definately left, that was one of our main problems... the hostess was actually probably around 30 ;) But it was not our intention to make anyone cry, we were pissed plain and simple. OTB is actually good mexican/ southwestern food and we dont have many of those places around me.
I gotta say, their enchiladas with the sour cream sauce are quite good.

I didn't mean to jump down your throat, it's just that after working in retail for 5 years, I have a certain sensitivity for those still stuck in the hellhole.
 

BlamoHammer

Platinum Member
Sep 21, 2002
2,259
0
0
Originally posted by: RagingBITCH
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
$140 for alcohol for 6? I'd like to party with your group when everyone averages four drinks with dinner.
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: RagingBITCH
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
We only ordered one round of alcoholic drinks and we're not huge drinkers anywho ... oh yeah, we paid for the drinks, but got all the food free.
 

RagingBITCH

Lifer
Sep 27, 2003
17,619
2
76
Originally posted by: Intake77
Originally posted by: RagingBITCH
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
We only ordered one round of alcoholic drinks and we're not huge drinkers anywho ... oh yeah, we paid for the drinks, but got all the food free.
Ahh ok...my bad :) I guess it might have looked bad if you had ordered a couple hundred in alcohol and had them pay the bill :)
 

skace

Lifer
Jan 23, 2001
14,488
7
81
I have never understood why people will walk into a place that is obviously PACKED and then sit there and wait JUST to eat. I mean yea, they fooled you with the call ahead crap but I wouldn't even have bothered the second I saw how crammed it was. I woulda gotten a quick bite somewhere else, avoided the headache and then went to the casinos.
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: skace
I have never understood why people will walk into a place that is obviously PACKED and then sit there and wait JUST to eat. I mean yea, they fooled you with the call ahead crap but I wouldn't even have bothered the second I saw how crammed it was. I woulda gotten a quick bite somewhere else, avoided the headache and then went to the casinos.
Yeah, but when people tell you it'll be 45 mins from when you call, you'd think they may be not lying to you. So waiting 15 minutes wouldnt be too bad, specially for good mexican food :D
 

gooseman

Diamond Member
Oct 23, 2000
4,853
1
0
Originally posted by: Intake77
Originally posted by: RagingBITCH
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
We only ordered one round of alcoholic drinks and we're not huge drinkers anywho ... oh yeah, we paid for the drinks, but got all the food free.


OMG, still, 6 people and the food was only 35.00!!!!! Damn, when my wife and I go there it cost that at least 30.00 with no drinks!!!
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: gooseman
Originally posted by: Intake77
Originally posted by: RagingBITCH
$35.85 for 6 people? What are you, 15? Alcohol alone for 6 people is usually 2-4x that amount. It was free too in your case.
We only ordered one round of alcoholic drinks and we're not huge drinkers anywho ... oh yeah, we paid for the drinks, but got all the food free.


OMG, still, 6 people and the food was only 35.00!!!!! Damn, when my wife and I go there it cost that at least 30.00 with no drinks!!!
you dont READ AT ALL!
 

LordJezo

Banned
May 16, 2001
8,140
1
0
$34.85 for 6 people.. that's about $5.50 a person. How the hell is that possible?

Or are you trying to say that the food was free and the drink bill was $34.85?
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: LordJezo
$34.85 for 6 people.. that's about $5.50 a person. How the hell is that possible?

Or are you trying to say that the food was free and the drink bill was $34.85?
OMG I KILL U YES FOOD FREE DRINKS COST 35 DOLLAR
 

LordJezo

Banned
May 16, 2001
8,140
1
0
Originally posted by: Intake77
Originally posted by: LordJezo
$34.85 for 6 people.. that's about $5.50 a person. How the hell is that possible?

Or are you trying to say that the food was free and the drink bill was $34.85?
OMG I KILL U YES FOOD FREE DRINKS COST 35 DOLLAR
Oh okay. In that case it all makes sense.

I am suprised you all sat around so long waiting for a table. I think I would have given up. But a free dinner makes it worth it.
 

Modeps

Lifer
Oct 24, 2000
17,255
42
91
Originally posted by: VTBigBear
long read.... i wonder if they spit in your food??
Welp, it wasnt the waiting staff or the kitchen that we pissed off, it was the hostess. we were very curteous to everyone else there. I'm not gonna lose sleep over it.
 

MrBond

Diamond Member
Feb 5, 2000
9,911
0
76
Usually if the wait is bad enough at a restaurant, they end up giving you some sort of free food/appetizer. It usually works to our advantage, because every restaurant we'd want to go to is packed usually, so rather than just drive around, we wait at one restaurant and get some free food out of the ordeal.
 

ASK THE COMMUNITY