Originally posted by: sunzt
P5W DH is the awesome for 975x. Remote on feature and being able to play mp3s off a mp3 player when the computer is OFF is pretty sweet. If you have wireless mouse + keyboard then you will truely have a total wireless solution. Imagine never getting out of bed to turn off or use the computer!
, hmm I think i'm just lazy... oh well
This is an open letter adressed to the people in charge at the Asus Support. Its goal is to provoke an open and active discussion between us, the Asus costumers and international hardwareboard community, and the Asus representatives about the issues adressed hereby.
Asus Support in general
The Asus Support in general, especially in the german-speaking countries, has been, simply put, a catastrophy in the last couple of years.
Emails send to the support usually take weeks, even months to be answered, if the are answered at all, most questions remain without any kind of response.
The situation in the Support Forums is the same, the official regional as well as official international Asus Support Forums are full of threads containing all sorts of question. Still, only a few of them are answered by the Asus Support.
It is also almost impossible to get a usefull answer from Phone Support, the technicans, if they can even be called that way, are mostly incompetent or, as it seems, unwilling to help. Most users consider the Asus Phone Support a waste of time and money.
The P5W DH dilemma
The Asus P5W DH is a great motherboard, at least in theory. There a hundreds and hundreds of reports from users having all different kinds of troubles with this piece of hardware. For most of those problems the Asus Support was not able to provide a solution yet, if they adressed those problems at all. The following will list some of those problems:
* Conroe / Core 2 Duo Support:
The P5W DH provides, according to its specifications, "out of the box" support for Intels new Core 2 Duo aka Conroe CPUs. This attribute is even advertised directly on the motherboards packaging. Still, a great number of boards have been shipped with bios-version 0401. With this biosversion it is impossible to run a Core 2 Duo CPU on that board. You will need an older Sockel 775 CPU, such as the Pentium 4, Pentium D or their Celeron counterparts, to flash a new biosversion to be able to run a Core 2 Duo. The question is: How to do so, if, as most users did, you bought the P5W DH specificly to run a Core 2 Duo and don't have another Sockel 775 CPU?
In that case, the motherboard is useless to you, you waste 200 to 250 euros.
If asked about this situation and how to solve it, the only response we have ever heard from the Asus Support was: "Core 2 Duo CPUs are not available yet. Case closed." Tell us, do you find such an answer helpfull at all? We don't.
Other motherboard manufacturerers normally enable you to send in such flawed products completly free of charge, so they can flash a new bios onto the board and send it back to you, or a least send you a ROM-chip with an new biosversion. The Asus Support simply doesn't care.
* The Digital Home Remote Controll:
A lot of users just can't get the remote working, allthough they did everything accoring to instructions, plugged the reciever in on of the designated USB-ports, installed the driver at the right time, it just won't work. No matter how hard they try, no matter how often they completly reinstall the hole OS. Same situation here, there is no solution to that problem yet, no answer from the Asus Support that would help.
* Vcore adjustment:
In some cases, users are unable to adjust the vcore, the only option selectable is "Auto". Some other users can select a new value for the vcore setting, but only one time, to change it again, they have to perform a complex comination of CMOS-clearing und unplugging the CMOS-battery. In some cases, the board delivers voltages, that are way below the settings, even consider the vdrop, as specified by Intel. Also here, no answer from Asus Support yet.
These are only a few examples from a various bandwidth of problems, all of which the Asus Support currently seems to be unable to provide solutions for or, at least, appear to be working on.
What we would like to see: and so on....blablaaa
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