They wanted me to just fax them the receipt for my shipping costs. I insisted the rep speak with his manager because I didn't want to pony up any more cash up front when I felt like I had already been lied to. It took him a few minutes but he came back and said they'd mail me one.never been sent a shipping label before, that is rather unique.
Originally posted by: PsychoCrazy
Just thought I'd share my experience with this deal. This was my first dealing with Tiger Direct. I ordered 2 usb wireless nics and the $20 3-port wireless router. The nics looked like they were factory refurbished. They each had a sticker on the box saying that the carried the same warranty as a new item. They are both working fine. However, the router had no such sticker and was simply a defective item. The routing functions did not work at all. Inside the box was the RMA documentation, including the previous owner's original receipt (with name, address etc).
Last week I called up Tiger RMA the router. The CSR had to put me on hold for a while so he could get more info on the situation. After a few minutes he told me that they had gotten a whole batch of bad routers and once they found out, they sent the rest back to their supplier. He wanted me to ship the router back to them so they could issue a refund. He said if I faxed them the return shipping charges, they would refund those as well. I requested a prepaid shipping label and told him I knew they did that sometimes. He put me on hold for a minute again. When he came back he told me that he was going to go ahead and issue the refund and I should just throw the router away. He said they couldn't get anything back on it so it wasn't worth it for them to pay to have it shiped back.
I was a bit skeptical about it all, after all I had read from other people about Tiger. However, sure enough, just the other day, the refund for the router showed up on my credit card account. Maybe I was just lucky, but I feel I was treated fairly. The CSR I dealt with was very professional, and I definitely can't complain about the outcome. I guess with Tiger it's the luck of the draw.
After asking directly in threads that featured TD workers and also emailing them same, I never got any type of refuting their horrible horrible record. That in itself seemed to be damning evidence against them. I wonder how the anti-Anandtech effect has touched them?Originally posted by: c627627
This is unbelievable. Having to go through phonecalls, holds, RMAs, shipping back the items, worrying if you'll get refunds, waiting for them... I mean that's the whole point.
People consider themselves lucky when they get their money back for items that were shipped to them used and broken...
What's wrong with this picture... you should be outraged, warning people not to buy even one dollar items from Tiger Direct.
Instead you give compliments for being one of the few that manged to get their money back from Tiger Direct.