32MB DDR GeForce Annihilator Pro Video Card $99.00 = $6.00 shipping
- Thread starter StumbleBum1
- Start date
Buyer Beware! You need to review ther sales policy carefully.
After being a Computer Geek customer for over two years, I doubt that I will ever do business with them again. During the last few months, there has been a continual decline in their responsiveness and quality of service. The following has happened: delayed shipping (2-5 days after the order), what was advertised was not what was delivered, extremely slow response to customer service request, shipping defective merchandise...and a new policy which sticks it to the customer.
The last order I placed was for two SoundBlaster Live sound cards. It took several days for the order to ship and upon receiving, one of the cards was bad. I sent an email requesting an rma and after waiting 4 days I finally rec'd a reply...here is an excerpt:
BEGINNING OF EXCERPT:
To set up an RMA, I need the desired option (A, B, or C) and the following
form completely filled out (even if the information was included in other
parts of the e.mail) please note that if you received an electronic
invoice from an auction company then to fill in the information that you do
have and that your ID Number is the one assigned by the auction company:
(please fill in this section)
RMA Option:
Name the item was shipped to:
Customer id number:
Order number:
Computer Geeks invoice number:
Description of item received:
Part number of item received:
Exact issue with item "in detail":
RMA Options:
========================
I can offer either of the following as a resolution (according to the
posted terms of sale please note that ALL sales are final, and that we
offer options B and C totally at our discretion):
A) Replacement of the malfunctioning part(s) -- (this option is
available during the entire warranty period of the item).
B) An in-house credit in the full amount of purchase price which can
be applied to any item(s) we sell directly through our Website ONLY
(http://www.compgeeks.com) at any time however, it cannot be applied
towards the exact same item returned -- (this option is available only
within 30 days from date of purchase, shipping and handling charges are
non-refundable the in-house credit, once issued has no time limit for
use). The in house credit CANNOT be retroactively applied towards any
previous purchases.
C) A straight refund to your credit card for the amount of purchase
MINUS a 15% restocking fee -- (this option is available only within 30 days
from date of purchase, shipping and handling charges are non-refundable).
NOTE 1: For ALL options, the customer is responsible for shipping the
product back to Computer Geeks and any charges resulting therefrom.
NOTE 2: For Option A, Computer Geeks is responsible for charges to ship the
product back to the Customer via UPS ground service (or any other shipping
service we deem appropriate)...
NOTE 3: Again, all sales are final, and Computer Geeks offers no price
guarantee, thus for option B above, if the price on the product drops, the
customer CANNOT return for credit and repurchase the same product back from
Computer Geeks... Also, please note that even if the product was purchased
through an online web auction site, that the credit is only good on our
direct website (http://www.compgeeks.com).
END OF RESPONSE
I returned the defective card and waited and waited and waited. After ten days, I placed a call to them to find out the status. I was told that the card had been tested bad and they were going to ship a replacement but it would take several days before shipping for their "paperwork". After waiting for two weeks, I finally callled them again and was told that the card was no longer in stock but that they would issue a credit to my card but it would take at least a week to work through their accounting office. After waiting for over two weeks for the credit to appear my credit card, I finally received an email with the following excerpt:
BEGIN:
Thank you for shopping with the Geeks!
Our records indicate that you now have an In House Credit for $39.00. This
credit had no expiration date, so it may be used at any time however, it
may not be applied retroactively to past orders. In addition, if you wish
to use the In House Credit please write in the comments section of the
order Please apply in house credit from account XXXXXXXX
Thank you, The Geeks!
END OF TEXT
I immediately sent an email back over a week ago saying I thought they had sold me a sound card, not an "In House Credit". I didn't see "In House Credit" listed for sale any where on their website. Well, you guessed right...I'm waiting now for a reply.
The net of all this, once Computer Geeks has your money, you are at their mercy. Another point, I had to pay shipping both ways for defective merchandise and expect that they will try to charge me for shipping when I use the "In House Credit".
I hope all who read this posting will feel free to make a copy and email to Computer Geeks at Computer Geeks Customer No-Service. Please feel free to include my name and email address.
Gary McKenzie
After being a Computer Geek customer for over two years, I doubt that I will ever do business with them again. During the last few months, there has been a continual decline in their responsiveness and quality of service. The following has happened: delayed shipping (2-5 days after the order), what was advertised was not what was delivered, extremely slow response to customer service request, shipping defective merchandise...and a new policy which sticks it to the customer.
The last order I placed was for two SoundBlaster Live sound cards. It took several days for the order to ship and upon receiving, one of the cards was bad. I sent an email requesting an rma and after waiting 4 days I finally rec'd a reply...here is an excerpt:
BEGINNING OF EXCERPT:
To set up an RMA, I need the desired option (A, B, or C) and the following
form completely filled out (even if the information was included in other
parts of the e.mail) please note that if you received an electronic
invoice from an auction company then to fill in the information that you do
have and that your ID Number is the one assigned by the auction company:
(please fill in this section)
RMA Option:
Name the item was shipped to:
Customer id number:
Order number:
Computer Geeks invoice number:
Description of item received:
Part number of item received:
Exact issue with item "in detail":
RMA Options:
========================
I can offer either of the following as a resolution (according to the
posted terms of sale please note that ALL sales are final, and that we
offer options B and C totally at our discretion):
A) Replacement of the malfunctioning part(s) -- (this option is
available during the entire warranty period of the item).
B) An in-house credit in the full amount of purchase price which can
be applied to any item(s) we sell directly through our Website ONLY
(http://www.compgeeks.com) at any time however, it cannot be applied
towards the exact same item returned -- (this option is available only
within 30 days from date of purchase, shipping and handling charges are
non-refundable the in-house credit, once issued has no time limit for
use). The in house credit CANNOT be retroactively applied towards any
previous purchases.
C) A straight refund to your credit card for the amount of purchase
MINUS a 15% restocking fee -- (this option is available only within 30 days
from date of purchase, shipping and handling charges are non-refundable).
NOTE 1: For ALL options, the customer is responsible for shipping the
product back to Computer Geeks and any charges resulting therefrom.
NOTE 2: For Option A, Computer Geeks is responsible for charges to ship the
product back to the Customer via UPS ground service (or any other shipping
service we deem appropriate)...
NOTE 3: Again, all sales are final, and Computer Geeks offers no price
guarantee, thus for option B above, if the price on the product drops, the
customer CANNOT return for credit and repurchase the same product back from
Computer Geeks... Also, please note that even if the product was purchased
through an online web auction site, that the credit is only good on our
direct website (http://www.compgeeks.com).
END OF RESPONSE
I returned the defective card and waited and waited and waited. After ten days, I placed a call to them to find out the status. I was told that the card had been tested bad and they were going to ship a replacement but it would take several days before shipping for their "paperwork". After waiting for two weeks, I finally callled them again and was told that the card was no longer in stock but that they would issue a credit to my card but it would take at least a week to work through their accounting office. After waiting for over two weeks for the credit to appear my credit card, I finally received an email with the following excerpt:
BEGIN:
Thank you for shopping with the Geeks!
Our records indicate that you now have an In House Credit for $39.00. This
credit had no expiration date, so it may be used at any time however, it
may not be applied retroactively to past orders. In addition, if you wish
to use the In House Credit please write in the comments section of the
order Please apply in house credit from account XXXXXXXX
Thank you, The Geeks!
END OF TEXT
I immediately sent an email back over a week ago saying I thought they had sold me a sound card, not an "In House Credit". I didn't see "In House Credit" listed for sale any where on their website. Well, you guessed right...I'm waiting now for a reply.
The net of all this, once Computer Geeks has your money, you are at their mercy. Another point, I had to pay shipping both ways for defective merchandise and expect that they will try to charge me for shipping when I use the "In House Credit".
I hope all who read this posting will feel free to make a copy and email to Computer Geeks at Computer Geeks Customer No-Service. Please feel free to include my name and email address.
Gary McKenzie
Use your mastercard, they will protect you from any mishaps. buyers protection. Its the #1 rule of buying online.. cameraclub.com recently screwed me by charging me on day 1 promising same day delivery, calling me back 5 days later to say its unknown when they will get them in. My mastercard company, called them up, made them reverse the charge for day of posting, so i dont have to pay interest on it. I also posted negative review on resellerratings.com, use your tools to protect yourself from evil resellers 
back to topic:
DDR geforce will spank a Geforce2MX , great deal.
back to topic:
DDR geforce will spank a Geforce2MX , great deal.
Thump553
Lifer
- Jun 2, 2000
- 12,837
- 2,621
- 136
How do you refurbish a video card? Given that this price is the same level as a geforce2 mx, the vendor's apparently checkered history & the fact that someone else apparently had problems with the exact card you would be buying, I think I'll stay away too.
I have ordered many items from the geeks over the last 2 years and only had 1 problem, I had to rma one bad motherboard, they cross shipped a new one and sent a ups truck to pickup the bad one and they picked up the shipping charge both ways.
But remember your mileage may vary
But remember your mileage may vary
Stumblebum1,
I have ordered many things from Computer Geeks over the last two years and was very satisfied with the merchandise and the service. However, over the last few months there has been a definite decline in both. Plus, please read very carefully the content and tone of their replies in my previous post: "please note that ALL sales are final, and that we
offer options B and C totally at our discretion", also, "To set up an RMA, I need the desired option (A, B, or C) and the following form completely filled out (even if the information was included in other parts of the e.mail)".
Basically what they are saying is: "Once you place your order, you have no recourse, even if we cannot deliver what we advertised". This is a definite shift.
I can somewhat understand "ALL sales are final" policy, allowing them the opportunity to replace a defective product with a working product. But when they are unable to fulfill their contract, ie. deliver the advertised merchandise, then they need to issue a refund. This policy is grossly unfair to the buyer. Combine that with their slow delivery and poor customer support, this is not the same Computer Geeks. I don't intend to do business with them again after I finally settle the issue on my "house credit".
I have ordered many things from Computer Geeks over the last two years and was very satisfied with the merchandise and the service. However, over the last few months there has been a definite decline in both. Plus, please read very carefully the content and tone of their replies in my previous post: "please note that ALL sales are final, and that we
offer options B and C totally at our discretion", also, "To set up an RMA, I need the desired option (A, B, or C) and the following form completely filled out (even if the information was included in other parts of the e.mail)".
Basically what they are saying is: "Once you place your order, you have no recourse, even if we cannot deliver what we advertised". This is a definite shift.
I can somewhat understand "ALL sales are final" policy, allowing them the opportunity to replace a defective product with a working product. But when they are unable to fulfill their contract, ie. deliver the advertised merchandise, then they need to issue a refund. This policy is grossly unfair to the buyer. Combine that with their slow delivery and poor customer support, this is not the same Computer Geeks. I don't intend to do business with them again after I finally settle the issue on my "house credit".
i was driving home from school yesterday n saw a cat being ran over by a truck. it was horrible
good deal i was looking for something like this
good deal i was looking for something like this
Every person has different value.
That's why there is compgeek such place selling refub. and overstock outdated stuff and there are people buying from them.
You can get a new mx for under $100, from 3dmark result database, you can find that many mx sdr are faster than geforce ddr. But there must be some people like to save $1 to get old geforce.
No need to argue which one is better deal, everybody has different value.
That's why there is compgeek such place selling refub. and overstock outdated stuff and there are people buying from them.
You can get a new mx for under $100, from 3dmark result database, you can find that many mx sdr are faster than geforce ddr. But there must be some people like to save $1 to get old geforce.
No need to argue which one is better deal, everybody has different value.
i agree buyer beware of computer geeks, they ship items different from advertised. i order a full tower case with 300watt ps and they sent one with 250. i request rma but they reply that they have shipped a new case but they never send me anything
Hmm. I've always had good luck, but something may have changed with them in the last few months.
I went to their' B & M store here in San Diego area and they are slow as heck. I've never ordered from their' website however. They charge a restocking fee but they are just like alot of small internet business companies trying to make it. It's not always perfect but they are a legit business. So far I've bought the Altec Lansing's ACS48, raite DVD, logitech mouseman wheel(good form) and have had no probs with the products but I do have a prob with their' customer service. They have to test each product when they get returned and that took like 30 min.
Compgeeks are going down. I ordered a mobo/cpu combo, and my cpu pins were all dented. Luckily i had the tools to repair that, but what about the people that dont? My advice is to only buy New items from them. I also noticed that they ship items VERY slowly. Where are they shipping from? China?
It all boils down to: If u want something cheap. U gotta pay a price.
It all boils down to: If u want something cheap. U gotta pay a price.
I took your advice and sent E-Mail to The ComputerGeeks. I did this because I am a very satisfied customer of theirs. If their management practices have changed to reflect your viewpoint, then they will lose many customers.
Copy of E-Mail to ComputerGeeks
--------------------------------------------------------------
Gentlepersons:
Please be advised that a lot of messages are on the net, stating that your service had gone downhill fast. I hope this is not the case. Many defend your company because of past practices, I am one of these many. But if you are letting customer service go down hill, you will pay the ultimate price.
If prices are not high enough to keep customer service high, then raise prices. This would chase off some sales, but will retain customer loyalty.
This message below is just one of many that I have read recently.
Very Truly Yours
Larry Lowell
--------------------------------------------------
Buyer Beware! You need to review ther sales policy carefully.
After being a Computer Geek customer for over two years, I doubt that I will ever do business with them again. During the last few months, there has been a continual decline in their responsiveness and quality of service. The following has happened: delayed shipping (2-5 days after the order), what was advertised was not what was delivered, extremely slow response to customer service request, shipping defective merchandise...and a new policy which sticks it to the customer.
The last order I placed was for two SoundBlaster Live sound cards. It took several days for the order to ship and upon receiving, one of the cards was bad. I sent an email requesting an rma and after waiting 4 days I finally rec'd a reply...here is an excerpt:
BEGINNING OF EXCERPT:
To set up an RMA, I need the desired option (A, B, or C) and the following
form completely filled out (even if the information was included in other
parts of the e.mail) please note that if you received an electronic
invoice from an auction company then to fill in the information that you do
have and that your ID Number is the one assigned by the auction company:
(please fill in this section)
RMA Option:
Name the item was shipped to:
Customer id number:
Order number:
Computer Geeks invoice number:
Description of item received:
Part number of item received:
Exact issue with item "in detail":
RMA Options:
========================
I can offer either of the following as a resolution (according to the
posted terms of sale please note that ALL sales are final, and that we
offer options B and C totally at our discretion):
A) Replacement of the malfunctioning part(s) -- (this option is
available during the entire warranty period of the item).
B) An in-house credit in the full amount of purchase price which can
be applied to any item(s) we sell directly through our Website ONLY
(http://www.compgeeks.com) at any time however, it cannot be applied
towards the exact same item returned -- (this option is available only
within 30 days from date of purchase, shipping and handling charges are
non-refundable the in-house credit, once issued has no time limit for
use). The in house credit CANNOT be retroactively applied towards any
previous purchases.
C) A straight refund to your credit card for the amount of purchase
MINUS a 15% restocking fee -- (this option is available only within 30 days
from date of purchase, shipping and handling charges are non-refundable).
NOTE 1: For ALL options, the customer is responsible for shipping the
product back to Computer Geeks and any charges resulting therefrom.
NOTE 2: For Option A, Computer Geeks is responsible for charges to ship the
product back to the Customer via UPS ground service (or any other shipping
service we deem appropriate)...
NOTE 3: Again, all sales are final, and Computer Geeks offers no price
guarantee, thus for option B above, if the price on the product drops, the
customer CANNOT return for credit and repurchase the same product back from
Computer Geeks... Also, please note that even if the product was purchased
through an online web auction site, that the credit is only good on our
direct website (http://www.compgeeks.com).
END OF RESPONSE
I returned the defective card and waited and waited and waited. After ten days, I placed a call to them to find out the status. I was told that the card had been tested bad and they were going to ship a replacement but it would take several days before shipping for their "paperwork". After waiting for two weeks, I finally callled them again and was told that the card was no longer in stock but that they would issue a credit to my card but it would take at least a week to work through their accounting office. After waiting for over two weeks for the credit to appear my credit card, I finally received an email with the following excerpt:
BEGIN:
Thank you for shopping with the Geeks!
Our records indicate that you now have an In House Credit for $39.00. This
credit had no expiration date, so it may be used at any time however, it
may not be applied retroactively to past orders. In addition, if you wish
to use the In House Credit please write in the comments section of the
order Please apply in house credit from account XXXXXXXX
Thank you, The Geeks!
END OF TEXT
I immediately sent an email back over a week ago saying I thought they had sold me a sound card, not an "In House Credit". I didn't see "In House Credit" listed for sale any where on their website. Well, you guessed right...I'm waiting now for a reply.
The net of all this, once Computer Geeks has your money, you are at their mercy. Another point, I had to pay shipping both ways for defective merchandise and expect that they will try to charge me for shipping when I use the "In House Credit".
I hope all who read this posting will feel free to make a copy and email to Computer Geeks at Computer Geeks Customer No-Service. Please feel free to include my name and email address.
Gary McKenzie
Message edited by: mac on 12/09/2000 09:53:07
Copy of E-Mail to ComputerGeeks
--------------------------------------------------------------
Gentlepersons:
Please be advised that a lot of messages are on the net, stating that your service had gone downhill fast. I hope this is not the case. Many defend your company because of past practices, I am one of these many. But if you are letting customer service go down hill, you will pay the ultimate price.
If prices are not high enough to keep customer service high, then raise prices. This would chase off some sales, but will retain customer loyalty.
This message below is just one of many that I have read recently.
Very Truly Yours
Larry Lowell
--------------------------------------------------
Buyer Beware! You need to review ther sales policy carefully.
After being a Computer Geek customer for over two years, I doubt that I will ever do business with them again. During the last few months, there has been a continual decline in their responsiveness and quality of service. The following has happened: delayed shipping (2-5 days after the order), what was advertised was not what was delivered, extremely slow response to customer service request, shipping defective merchandise...and a new policy which sticks it to the customer.
The last order I placed was for two SoundBlaster Live sound cards. It took several days for the order to ship and upon receiving, one of the cards was bad. I sent an email requesting an rma and after waiting 4 days I finally rec'd a reply...here is an excerpt:
BEGINNING OF EXCERPT:
To set up an RMA, I need the desired option (A, B, or C) and the following
form completely filled out (even if the information was included in other
parts of the e.mail) please note that if you received an electronic
invoice from an auction company then to fill in the information that you do
have and that your ID Number is the one assigned by the auction company:
(please fill in this section)
RMA Option:
Name the item was shipped to:
Customer id number:
Order number:
Computer Geeks invoice number:
Description of item received:
Part number of item received:
Exact issue with item "in detail":
RMA Options:
========================
I can offer either of the following as a resolution (according to the
posted terms of sale please note that ALL sales are final, and that we
offer options B and C totally at our discretion):
A) Replacement of the malfunctioning part(s) -- (this option is
available during the entire warranty period of the item).
B) An in-house credit in the full amount of purchase price which can
be applied to any item(s) we sell directly through our Website ONLY
(http://www.compgeeks.com) at any time however, it cannot be applied
towards the exact same item returned -- (this option is available only
within 30 days from date of purchase, shipping and handling charges are
non-refundable the in-house credit, once issued has no time limit for
use). The in house credit CANNOT be retroactively applied towards any
previous purchases.
C) A straight refund to your credit card for the amount of purchase
MINUS a 15% restocking fee -- (this option is available only within 30 days
from date of purchase, shipping and handling charges are non-refundable).
NOTE 1: For ALL options, the customer is responsible for shipping the
product back to Computer Geeks and any charges resulting therefrom.
NOTE 2: For Option A, Computer Geeks is responsible for charges to ship the
product back to the Customer via UPS ground service (or any other shipping
service we deem appropriate)...
NOTE 3: Again, all sales are final, and Computer Geeks offers no price
guarantee, thus for option B above, if the price on the product drops, the
customer CANNOT return for credit and repurchase the same product back from
Computer Geeks... Also, please note that even if the product was purchased
through an online web auction site, that the credit is only good on our
direct website (http://www.compgeeks.com).
END OF RESPONSE
I returned the defective card and waited and waited and waited. After ten days, I placed a call to them to find out the status. I was told that the card had been tested bad and they were going to ship a replacement but it would take several days before shipping for their "paperwork". After waiting for two weeks, I finally callled them again and was told that the card was no longer in stock but that they would issue a credit to my card but it would take at least a week to work through their accounting office. After waiting for over two weeks for the credit to appear my credit card, I finally received an email with the following excerpt:
BEGIN:
Thank you for shopping with the Geeks!
Our records indicate that you now have an In House Credit for $39.00. This
credit had no expiration date, so it may be used at any time however, it
may not be applied retroactively to past orders. In addition, if you wish
to use the In House Credit please write in the comments section of the
order Please apply in house credit from account XXXXXXXX
Thank you, The Geeks!
END OF TEXT
I immediately sent an email back over a week ago saying I thought they had sold me a sound card, not an "In House Credit". I didn't see "In House Credit" listed for sale any where on their website. Well, you guessed right...I'm waiting now for a reply.
The net of all this, once Computer Geeks has your money, you are at their mercy. Another point, I had to pay shipping both ways for defective merchandise and expect that they will try to charge me for shipping when I use the "In House Credit".
I hope all who read this posting will feel free to make a copy and email to Computer Geeks at Computer Geeks Customer No-Service. Please feel free to include my name and email address.
Gary McKenzie
Message edited by: mac on 12/09/2000 09:53:07
why dont you just contact your credit card companies merchant resolution program? Citi always helps me resolve those kinds of problems to my favour.
What vendors WILL listen to is the credit card company. The more complaints that a credit card company gets about the vendor not delivering the item that was charged to the CC, the higher the CC processing fees will be to CompGeeks. If they listen to anything, it will be to their pocketbook.
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