Anything having to do with Telocity is NO DEAL. As an ex-Telocity user, I can assure you of the following:
1. You will wait at least 4-6 weeks for scheduled installation, at least.
2. The installers will miss at least one appointment without calling first.
3. Installation will be further delayed because it's the "phone company's fault"
4. When you finally get installation, it won't be at the speeds you ordered
5. You will wait on hold for at least 1.5 hours each time you call, and often you will be randomly disconnected. Did I say randomly? I meant after at least 1 hour of hold time.
6. And finally, when you cancel the service (which is a 2 hour hold time), they will keep charging your card each month until you cancel your card or change your card number. I'm still going through the run around on this one for one month of service they charged me for two weeks after I cancelled, and a friend of mine had it happen for 5 months in a row before he finally changed his card number like I told him to. Oh, and they will try to charge you for the modem that they won't give you return authorization for.
7. So, no offense to the poster who didn't know better, but Telocity is NO DEAL. Of course, your experience may be different than mine and the only two other people I know who had Telocity.