2600k Died and here is what intel said

[mrjoltcola]

Weather it be a tool contamination issue or a process step error its not my fault.

The only thing I see is a customer getting hot-headed with a perfectly respectul, intelligent support rep, even though the support rep has recommended the RMA process with Newegg. Threatening him and posting here about it isn't going to do much of anything. I've found that a little respect will win you a lot when dealing with support.

 

[carnage10]

I just got a 2600k rma back from intel.I called them and said my chip wont post and they asked for all the specs.

I told them I had 2133 ram and gave the lady the exact gskill part number,she said that ram is overclocking ram but will run at spec.She asked me if Iwas pushing the cpu and I said nope.

2 weeks later I have a brand new 2600k.

the chip died from 4 pins on my old board touching and fried the chip.

So basically you destroyed your chip because you bent the socket pins due to improperly/carelessly installing your CPU which shorted out and fried the chip, and felt that it was Intel's responsibility to send you a brand new one so you could give it a second attempt?

 

[mrjoltcola]

They need to just go back to being boring then if they want to play these games. 🙄

Please no. You don't really want that do you?

 

[Rvenger]

Please no. You don't really want that do you?

It'll just force me to be an AMD fanboy again. HAHA

 

[Idontcare]

So basically you destroyed your chip because you bent the socket pins due to improperly/carelessly installing your CPU which shorted out and fried the chip, and felt that it was Intel's responsibility to send you a brand new one so you could give it a second attempt?

That's what I got out of it.

 

[86waterpumper]

Ok I just went and looked up the specs on that site that Christian posted. Christian, can you explain to us why the mobile 4 core processors such as the i7-2720 and 2820 etc is specced for 1600 speed ram, and the 2500k and 2600k desktop parts are not? Shouldn't the 2600k at least be capable of the same memory speeds? If anything the desktop part has better cooling and size to handle it right? In my opinion intel needs to have these cpus ready to run faster memory. Hopefully this will be addressed in the next releases such as ivy bridge? I am also not clear on why companies like Dell are authorized to sell systems such as their alienware desktop pcs specced for not only 1600 speed memory but factory overclocked as well? if a dell customer has a cpu burn up, that is configured stock from dell, do you honor the warranty or just tell Dell to suck it up and buy the cpu themselves?

 

[mrjoltcola]

It'll just force me to be an AMD fanboy again. HAHA

Hehe.

Well you can bet if Ford made CPUs, there would be an OBD-II diagnostic run on it upon return, to determine whether you had redlined it before it died. 🙂

 

[formulav8]

That Intel guy was reading from a book. Also you were Not being mean to him like some said. He purposely kept ignoring everything you said to him and just keep posting that handbook trash. You held your temper quite well considering he obviously was NOT wanting to help you in any way and making you go in circles.

 

[LOL_Wut_Axel]

That Intel guy was reading from a book. Also you were Not being mean to him like some said. He purposely kept ignoring everything you said to him and just keep posting that handbook trash. So in light of that you held your temper quite well considering he obviously was NOT wanting to help you in any way.

Well, in the past Intel has stolen our nanometers and has told us nothing about it. The rep made up that you can't use higher than DDR3-1333MHz, too. Intel is a horrible company.

However, given that this was completely a user error I think the OP should be denied the claim.

 

[Idontcare]

Ok I just went and looked up the specs on that site that Christian posted. Christian, can you explain to us why the mobile 4 core processors such as the i7-2720 and 2820 etc is specced for 1600 speed ram, and the 2500k and 2600k desktop parts are not? Shouldn't the 2600k at least be capable of the same memory speeds? If anything the desktop part has better cooling and size to handle it right? In my opinion intel needs to have these cpus ready to run faster memory. Hopefully this will be addressed in the next releases such as ivy bridge? I am also not clear on why companies like Dell are authorized to sell systems such as their alienware desktop pcs specced for not only 1600 speed memory but factory overclocked as well? if a dell customer has a cpu burn up, that is configured stock from dell, do you honor the warranty or just tell Dell to suck it up and buy the cpu themselves?

You are comparing warranty specs on retail chips versus what OEM's do with their OEM chips.

I doubt DELL is buying retail CPU's, they are likely buying OEM 30-day warranty CPU's and as such they are basically taking ownership of providing whatever warranty on them that comes with your system.

Just because Intel provides 3yr warranty on a retail 2600K does not mean you have a 3yr warranty on the 2600K that is inside the DELL box you bought from DELL.

 

[Seero]

Let be get this straight. OP installed everything fine, and run everything on default, with the memory running at PC1333Mhz@1.5v, even though it can run up to 1866Mhz via a non-default XMP profile. Intel rep is saying that if the RAM used is not the ones they certified, then even if it is running under specs, 1333Mhz@1.5v, the warranty of the CPU is voided. Most of the posters believe that there is absolutely nothing wrong with Intel, and OP is being stupid.

Did I get this right?

 

[aigomorla]

Let be get this straight. OP installed everything fine, and run everything on default, with the memory running at PC1333Mhz@1.5v, even though it can run up to 1866Mhz via a non-default XMP profile. Intel rep is saying that if the RAM used is not the ones they certified, then even if it is running under specs, 1333Mhz@1.5v, the warranty of the CPU is voided. Most of the posters believe that there is absolutely nothing wrong with Intel, and OP is being stupid.

Did I get this right?

no op was fighting with an automated script.

The script read wrong memory speed and then said it was not compatible with the ram.

the fact tho is that 99.99% of all the i7 rams are overclocked factory, which is why u see some with the 1.65v requirement, but htey will all downclock to 1333 @ 1.55.

The op then wanted to get more information from the automated script but was pissed because it kept spitting the same response after that.

lesson learned... you will fail against level 1 tech support period unless its to request RMA soley!

 

[Idontcare]

Let be get this straight. OP installed everything fine, and run everything on default, with the memory running at PC1333Mhz@1.5v, even though it can run up to 1866Mhz via a non-default XMP profile. Intel rep is saying that if the RAM used is not the ones they certified, then even if it is running under specs, 1333Mhz@1.5v, the warranty of the CPU is voided. Most of the posters believe that there is absolutely nothing wrong with Intel, and OP is being stupid.

Did I get this right?

No, you didn't get it right.

Intel rep told OP that since his purchase was <30 days old he needed to follow the proper RMA procedures and first apply for an rma claim through Newegg.

The rest of the discussion regarding the ram was superfluous and mostly came about because the OP does not want to accept the possibility that he invalidated his warranty by running the IMC on the CPU out of spec by running the ram above and beyond the CPU's spec.

But again, it is not germane to the purpose of the OP's contacting Intel to begin with, that was covered with the "contact Newegg, you are still within the 30day rma window" bit.

 

[Seero]

no op was fighting with an automated script.

The script read wrong memory speed and then said it was not compatible with the ram.

the fact tho is that 99.99% of all the i7 rams are overclocked factory, which is why u see some with the 1.65v requirement, but htey will all downclock to 1333 @ 1.55.

The op then wanted to get more information from the automated script but was pissed because it kept spitting the same response after that.

lesson learned... you will fail against level 1 tech support period unless its to request RMA soley!

Lets forget about whether or not it is an automatic script as the question is whether or not OP is entitled to RMA.

Mushkin 997008 DDR3 UDIMM (2x4GB) 8GB PC3-14900 1866MHZ 9-10-9-27 Redline Ridgeback 1.5V clearly stated that it operates at 1.5v by default, not 1.6v or 1.55v. Yes, there is a possibility that the RAM instead runs at 1.6v upon boot then later tune down its voltage.

I however believes that the motherboard itself will not POST if the voltage is incorrect. In fact, when it does POST, the voltage of RAM is based upon its profile. In this case, it should be 1333mhz@1.5v. OP stated that the timing and voltage of RAM is indeed 1333mhz@1.5v, so should or should not OP entitled to RMA after cross referencing different hardware combos?

 

[Seero]

No, you didn't get it right.

Intel rep told OP that since his purchase was <30 days old he needed to follow the proper RMA procedures and first apply for an rma claim through Newegg.

The rest of the discussion regarding the ram was superfluous and mostly came about because the OP does not want to accept the possibility that he invalidated his warranty by running the IMC on the CPU out of spec by running the ram above and beyond the CPU's spec.

But again, it is not germane to the purpose of the OP's contacting Intel to begin with, that was covered with the "contact Newegg, you are still within the 30day rma window" bit.

Be it Newegg or Intel that OP choose to RMA, at the end the claim goes back to Intel. Contacting Newegg is simply a short cut. If the warranty is voided, then there is nothing Newegg can do.

You stated that OP operated the CPU out of its spec by running the ram above and beyond the CPU's spec, but all I saw from the dialog is that OP assembled everything and run everything at stock(default) and that the ram was operating at 1333Mhz with 1.5v. Am I making a mistake or misunderstood the context posted?

 

[Idontcare]

Lets forget about whether or not it is an automatic script as the question is whether or not OP is entitled to RMA.

Mushkin 997008 DDR3 UDIMM (2x4GB) 8GB PC3-14900 1866MHZ 9-10-9-27 Redline Ridgeback 1.5V clearly stated that it operates at 1.5v by default, not 1.6v or 1.55v. Yes, there is a possibility that the RAM instead runs at 1.6v upon boot then later tune down its voltage.

I however believes that the motherboard itself will not POST if the voltage is incorrect. In fact, when it does POST, the voltage of RAM is based upon its profile. In this case, it should be 1333mhz@1.5v. OP stated that the timing and voltage of RAM is indeed 1333mhz@1.5v, so should or should not OP entitled to RMA after cross referencing different hardware combos?

Intel says overclocking your CPU can invalidate your warranty.

If you take your 3.3GHz CPU, leave the voltage at stock, and overclock it to 3.4GHz...have you overclocked your CPU?

This isn't about just voltage.

The OP's cpu has a spec DDR3 clockspeed as well. DDR3-1866 exceeds that spec, at any Vdimm voltage.

This is not unexpected, your CPU contains more than just the core logic. Overclocking any part of it, including tasking the IMC with higher clockspeeds necessary to synchronize faster speed DDR3, is overclocking.

 

[Seero]

Intel says overclocking your CPU can invalidate your warranty.

If you take your 3.3GHz CPU, leave the voltage at stock, and overclock it to 3.4GHz...have you overclocked your CPU?

This isn't about just voltage.

The OP's cpu has a spec DDR3 clockspeed as well. DDR3-1866 exceeds that spec, at any Vdimm voltage.

This is not unexpected, your CPU contains more than just the core logic. Overclocking any part of it, including tasking the IMC with higher clockspeeds necessary to synchronize faster speed DDR3, is overclocking.

I agree that if OP overclocked, then OP is not entitled to RMA, period.

I agree that if OP operate the RAM at 1866Mhz, which is beyond the spec that the CPU's warranty will cover, then OP is not entitled to RMA.

However, OP, Did you or did you not operate the RAM at 1866Mhz? Or did you simply plug in the RAM and, by default, it operates 1333Mhz@1.5v and 2 weeks later, CPU dies?

To me, OP stated that the RAM operates at 1333Mhz at 1.5v by default and OP did not change that although OP does have the option of using XMP profile which will overclock the RAM. The reply from Intel was that even though OP did not willingly overclock/overvolt, the mobo will indeed operate the RAM at a spec beyond CPU specs as soon as it boots. Although bios is smart enough to downclock after the first POST, the damage is already done and therefore voided the warranty.

 

[thescreensavers]

RMA cpu to newegg, be done with it.

 

[Ichinisan]

Please wait for a site operator to respond.

You are now chatting with 'Alvaro'

[LeeKay]: hello

[Alvaro]: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?

[LeeKay]: I bought a 2600K a little over 2 weeks ago. Last week while watching a blue ray onmy desktop it rebooted. On reboot it would post allow me to go into bios but would just restart when it went to to load raid bios or detect drives. I have since tested a brand new replacement board, 10 sticks of DDR 3 ram, 2 PSU's all with the same result. It posts then reboots over and over

[LeeKay]: So now it would seem that the issue is the I7 2600k

[Alvaro]: Thanks. What is the brand and part or model number of the motherboard and the memory?

[LeeKay]: have never in my life of building pc's with the exception of cyrix cpu's seen this before

[LeeKay]: the motherboard's where boh gigabyte sniper 2's

[LeeKay]: the ram is Mushkin redline 1.5v 1866mhz

[LeeKay]: PSU is a 1250 Wat Galaxy enermax and a 550w thermaltake

[LeeKay]: cpu cooler was the stock cooler

[Alvaro]: Any specific part number from Mushkin*?

[LeeKay]: 997008

[LeeKay]: pc3-14900 9-10-9-27 1.5v

[Alvaro]: Working over the memory controller specifications we may have this kind of problem. This Processor requires 1066-1333Mhz memory and 1.5 volts. Since the memory is designed at a different frequency (1866) the memory controller will be forced to downgrade the speed to 1333. This discrepancy between Processor and memory will product this kind of problem and may damage the Processor voiding its warranty due to improper usage.

[Alvaro]: Do you have 1333Mhz designed memory for testing?

[LeeKay]: the memory runs at 1333

[LeeKay]: it default memory speed is 1333

[Alvaro]: Correct. As mentioned the memory controller will downgrade the speed to 1333. However, since the memory frequency is designed at 1866 we can expect this kind of situation.

[LeeKay]: it has 3 diffrent xmp profiles

[Alvaro]: For this kind of Processor we strongly recommend to use 1333Mhz 1.5 volts designed memory.

[LeeKay]: the memory runs at 1.5 and at 1333

[LeeKay]: i have some 1066 and it does the same thing

[LeeKay]: also muchkin

[Alvaro]: Unfortunately this memory is designed over the specifications for this Processor. Our best recommendation is to test different memory (designed at 1333Mhz and 1.5V) to avoid any other issue and damage the Processor.

[LeeKay]: I have mushkin 1066mhz

[LeeKay]: ok let me copy and paste this responce to mushkin forums and tell them they ruined my processor then..

[LeeKay]: i am running the ram at 1333mhz

[Alvaro]: Sure. Unfortunately on a non-compatible or non-supported environment we cannot confirm that the Processor is defective. In this case since the Processor was bought not longer than 30 days ago, you can contact the Place of Purchase. They should honor the 30 days of warranty and replace the product for you. However, even with a replacement Processor this kind of problem is expected due to non-compatible memory.

[LeeKay]: the memory is sold as being compatible with 15+i7

[LeeKay]: i5+i7

[Alvaro]: Unfortunately we cannot control the market. They can offer the product as 'compatible or recommended'. However, you can check the requirements and specifications of the Intel(R) product in our website.

[Alvaro]: Click here

[LeeKay]: again I am using 1066mhz ram and the outcome is the same

[LeeKay]: i am pretty sure this statement that using memory above 1333mhz will void my warranty will come over well on newegg

[Alvaro]: Our best recommendation is to use different memory. For sure, of the issue persists or you want to replace the product we strongly recommend to contact the Place of Purchase.

[LeeKay]: as I said 2 times now I used 2 diffrent kinds of ram total of 10 sticks.

[LeeKay]: if you are assuming the memory killed the processor this will be an intresting topic for any hardware site.

[LeeKay]: I had a 980x with 1600mhz ram and that never had an issue

[Alvaro]: That system is also working over the Processor specifications. Unfortunately, damage due to usage not in accordance

[Alvaro]: with product instructions will void the warranty. Our best recommendation for replacement is to contact the vendor.

[LeeKay]: But you want to stand by the memory controller being burned out by higher performance memory at the correct voltage then so be it. I will contact newegg and I will post this responce on every major board I can think of and I will admit that this is the first processor I have had from intel that has gone this way and I am shocked at the responce.

Hid your email address for you.

You should edit your OP before your email address is harvested by spambots.

 

[Edrick]

However, OP, Did you or did you not operate the RAM at 1866Mhz? Or did you simply plug in the RAM and, by default, it operates 1333Mhz@1.5v and 2 weeks later, CPU dies?

I would find it hard to believe that the OP bought that high speed RAM just to have it operate at slow 1333 speeds for 2 weeks.

 

[Seero]

I would find it hard to believe that the OP bought that high speed RAM just to have it operate at slow 1333 speeds for 2 weeks.

Are you suggesting everyone who brought 2500k/2600k and a p67/z68 mobo and not entitled to RMA because of the possibility that they will overclock?

 

[Idontcare]

However, OP, Did you or did you not operate the RAM at 1866Mhz? Or did you simply plug in the RAM and, by default, it operates 1333Mhz@1.5v and 2 weeks later, CPU dies?

To me, OP stated that the RAM operates at 1333Mhz at 1.5v by default and OP did not change that although OP does have the option of using XMP profile which will overclock the RAM. The reply from Intel was that even though OP did not willingly overclock/overvolt, the mobo will indeed operate the RAM at a spec beyond CPU specs as soon as it boots. Although bios is smart enough to downclock after the first POST, the damage is already done and therefore voided the warranty.

My MIVEZ did/does.

SPD/XMP settings for the ram is 1.5V across the board, no hint anywhere that it should ever run at 1.65V.

And yet my mobo defaults the ram to DDR3-1600 (out of spec) at 1.65V (also out of spec).

It ran like that for a couple weeks before I realized it.

It is Intel's fault? No.

Is it the ram guy's fault? No.

Is it the mobo maker's fault? Yes.

As is the case with all things liability, determining the party responsible for the liability is standard operating procedure.

That is why Intel deferred the OP to Newegg. Newegg owns the rma responsibility (and cost) until their pre-agreed window expires.

I can't tell if people here just don't know how the world works or if they just don't want to accept that it works no differently for Intel than for Toyota.

I have a 100k/12yr warranty on my Toyota, but I don't call Toyota for warranty work, I coordinate it through a privately owned toyota franchise dealership.

If that dealership chooses to not honor the warranty then its time to go to Toyota direct. But if I choose to go direct to Toyota I can't exactly be surprised if they redirect me to the nearest Toyota dealership to have my warranty issues addressed.

This thread, perhaps unsurprisingly, is becoming a mountain out of a molehill based on semantics.

 

[AdamK47]

no op was fighting with an automated script.

The script read wrong memory speed and then said it was not compatible with the ram.

the fact tho is that 99.99% of all the i7 rams are overclocked factory, which is why u see some with the 1.65v requirement, but htey will all downclock to 1333 @ 1.55.

The op then wanted to get more information from the automated script but was pissed because it kept spitting the same response after that.

lesson learned... you will fail against level 1 tech support period unless its to request RMA soley!

I envision the responses coming from some poor Indian guy with worn Ctrl, C, and V keys on his keyboard.

 

[LeeKay]

I would find it hard to believe that the OP bought that high speed RAM just to have it operate at slow 1333 speeds for 2 weeks.

I bought the higher frequency ram for alot of reasons that I will share.

1) I had my last DDR3 ram for 2 years but it was 1.65v so I needed lower voltage ram

2) I like the red heatsink

3) I can get really tight timings from higher speed ram runing at Jdec spec.

4) Mushkin has been excellant ram for me in the past.

I ran the ram at 1333Mhz. It even defaults to this speed.

1.5V 9-9-9-20

The above is true.

Please note I do overclock my processor via the ratio and cpu voltage. I would not expect a replacement had I burned my processor up via methods of over voltage and overclocking. I run the cpu below threshold temps my processor Idles at room temp and never exceedes 70 degrees after I have tested the cpu. Memory bandwidth is not a requirement for anything that I do but lower latency is.

Why did I go to Intel when it went wrong? Because I never had an intel fail on me in over 15 years. So I took my first experiance knowing it was covered by newegg to see how intels customer service is. I did the same for gigabyte. I normaly use asus boards. Gigabyte said no problem fill inthe RMA wen you get the number call us and we will do an advanced RMA. Mushkin are the same so are EVGA. Which is why I use and pay a permium for these parts. My first ever dealing with Intel has been terrible very un satifactory. I pay extra for prouct and shopping at newegg but have done so recently because of they make an effort want to keep me happy. Logitech another awesome company.

 

[liddabit]

Will memory really kill a processor 0.o?

Maybe I should rethink the memory in my new build 😛