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2600k Died and here is what intel said

L

LeeKay

Junior Member
Please wait for a site operator to respond.

You are now chatting with 'Alvaro'

lee.d.kay@gmail.com: hello

Alvaro: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?

lee.d.kay@gmail.com: I bought a 2600K a little over 2 weeks ago. Last week while watching a blue ray onmy desktop it rebooted. On reboot it would post allow me to go into bios but would just restart when it went to to load raid bios or detect drives. I have since tested a brand new replacement board, 10 sticks of DDR 3 ram, 2 PSU's all with the same result. It posts then reboots over and over

lee.d.kay@gmail.com: So now it would seem that the issue is the I7 2600k

Alvaro: Thanks. What is the brand and part or model number of the motherboard and the memory?

lee.d.kay@gmail.com: have never in my life of building pc's with the exception of cyrix cpu's seen this before

lee.d.kay@gmail.com: the motherboard's where boh gigabyte sniper 2's

lee.d.kay@gmail.com: the ram is Mushkin redline 1.5v 1866mhz

lee.d.kay@gmail.com: PSU is a 1250 Wat Galaxy enermax and a 550w thermaltake

lee.d.kay@gmail.com: cpu cooler was the stock cooler

Alvaro: Any specific part number from Mushkin*?

lee.d.kay@gmail.com: 997008

lee.d.kay@gmail.com: pc3-14900 9-10-9-27 1.5v

Alvaro: Working over the memory controller specifications we may have this kind of problem. This Processor requires 1066-1333Mhz memory and 1.5 volts. Since the memory is designed at a different frequency (1866) the memory controller will be forced to downgrade the speed to 1333. This discrepancy between Processor and memory will product this kind of problem and may damage the Processor voiding its warranty due to improper usage.

Alvaro: Do you have 1333Mhz designed memory for testing?

lee.d.kay@gmail.com: the memory runs at 1333

lee.d.kay@gmail.com: it default memory speed is 1333

Alvaro: Correct. As mentioned the memory controller will downgrade the speed to 1333. However, since the memory frequency is designed at 1866 we can expect this kind of situation.

lee.d.kay@gmail.com: it has 3 diffrent xmp profiles

Alvaro: For this kind of Processor we strongly recommend to use 1333Mhz 1.5 volts designed memory.

lee.d.kay@gmail.com: the memory runs at 1.5 and at 1333

lee.d.kay@gmail.com: i have some 1066 and it does the same thing

lee.d.kay@gmail.com: also muchkin

Alvaro: Unfortunately this memory is designed over the specifications for this Processor. Our best recommendation is to test different memory (designed at 1333Mhz and 1.5V) to avoid any other issue and damage the Processor.

lee.d.kay@gmail.com: I have mushkin 1066mhz

lee.d.kay@gmail.com: ok let me copy and paste this responce to mushkin forums and tell them they ruined my processor then..

lee.d.kay@gmail.com: i am running the ram at 1333mhz

Alvaro: Sure. Unfortunately on a non-compatible or non-supported environment we cannot confirm that the Processor is defective. In this case since the Processor was bought not longer than 30 days ago, you can contact the Place of Purchase. They should honor the 30 days of warranty and replace the product for you. However, even with a replacement Processor this kind of problem is expected due to non-compatible memory.

lee.d.kay@gmail.com: the memory is sold as being compatible with 15+i7

lee.d.kay@gmail.com: i5+i7

Alvaro: Unfortunately we cannot control the market. They can offer the product as 'compatible or recommended'. However, you can check the requirements and specifications of the Intel(R) product in our website.

Alvaro: Click here

lee.d.kay@gmail.com: again I am using 1066mhz ram and the outcome is the same

lee.d.kay@gmail.com: i am pretty sure this statement that using memory above 1333mhz will void my warranty will come over well on newegg

Alvaro: Our best recommendation is to use different memory. For sure, of the issue persists or you want to replace the product we strongly recommend to contact the Place of Purchase.

lee.d.kay@gmail.com: as I said 2 times now I used 2 diffrent kinds of ram total of 10 sticks.

lee.d.kay@gmail.com: if you are assuming the memory killed the processor this will be an intresting topic for any hardware site.

lee.d.kay@gmail.com: I had a 980x with 1600mhz ram and that never had an issue

Alvaro: That system is also working over the Processor specifications. Unfortunately, damage due to usage not in accordance

Alvaro: with product instructions will void the warranty. Our best recommendation for replacement is to contact the vendor.

lee.d.kay@gmail.com: But you want to stand by the memory controller being burned out by higher performance memory at the correct voltage then so be it. I will contact newegg and I will post this responce on every major board I can think of and I will admit that this is the first processor I have had from intel that has gone this way and I am shocked at the responce.
 
This is one of the problems with computers, company A points the finger at company B, who in turn points the finger at company C, who points the finger at company D,,,,,,,,.

Companies just want to pass the buck.

Protect profits at all cost, everything else is secondary.
 
What did you want him to say? Seems like you were pretty aggressive with the "im going to go complain on the internets about your statements!"

He seemed polite in informing you that you were not running memory that Intel had certified for use. The memory you are running is not in fact certified by Intel. So, he is being cautious and stated he could not verify that it was in fact the processor that was th problem or whether some action you took was the problem. Remember, he does not know you from a hole in the wall.

Then, after being polite to you, he gave you the solution to return it to the vendor for a refund or replacement. What more did you want him to say? Were you seeking validation of your internet credentials or trying to prove "i'm not some guy damnit, I'm an enthusiast that builds PC's and I clearly know the exact cause of what went wrong!"

If anything, this makes you look whiny and immature rather than making the Intel rep look bad. Thats what I felt when I was reading it anyways. But, just my 2 cents.
 
Actually the memory runs at 1333 without issues as I said to him it has XMP profiles to overclock the memory but by default it runs at 1333. The memory is to spec. I got fed up because he like you was not reading what I wrote. Just like all the other I7's I have ran they do not make use of any extra bandwidth from speed when running games. Just because you own a ferrari does not mean you drove to work at 120mph..
 
brybir said:
What did you want him to say? Seems like you were pretty aggressive with the "im going to go complain on the internets about your statements!"

He seemed polite in informing you that you were not running memory that Intel had certified for use. The memory you are running is not in fact certified by Intel. So, he is being cautious and stated he could not verify that it was in fact the processor that was th problem or whether some action you took was the problem. Remember, he does not know you from a hole in the wall.

Then, after being polite to you, he gave you the solution to return it to the vendor for a refund or replacement. What more did you want him to say? Were you seeking validation of your internet credentials or trying to prove "i'm not some guy damnit, I'm an enthusiast that builds PC's and I clearly know the exact cause of what went wrong!"

If anything, this makes you look whiny and immature rather than making the Intel rep look bad. Thats what I felt when I was reading it anyways. But, just my 2 cents.
Click to expand...

I was going to post something along the lines of this, but since its already posted I'll just quote it and +1 it.

The Intel support rep is clearly NOT denying your concerns over needing to replace the CPU.

All he is doing is pointing out that at this time in the product's life the proper RMA escalation procedure is to seek rma through the reseller (newegg it would appear) since you are still in the 30day time window.

There's only one person in that convo that was needlessly aggressive and combative...and it wasn't the Intel rep. :|
 
but yeah, seriously... it's a lot easier and FASTER to return to the vendor you got it from rather than RMA it to intel. you're looking at a 5-10 business days average with newegg (depending your location and location of the newegg warehouse) from start to finish Vs. weeks (months?) with intel.
 
I am in the process of an RMA. And yes it was overclocked not over voltaged. But overclocking. I do get upset with people who take the easy way out of everything. He jumped at the first thing he could. My issue to start was to find out if they removed the thermal switches in the processor. I had been overclocking my 980x since its release and over voltage. My processor hit 110c before it would step down or just blue screen. This chip never went above 70c EVER. Which is why I have a beef in the first place. It should never have failed unless they took out the protection. When they first came out with the i7 (i bought the I7 965) they had a massive sticker do not use ram over 1.65v. This board has nothing of the sort and nor does the processor in the box. This fail is out of the norm for an intel processor and reminds me of the Athlon days when every man and his dog opted for them over intel but cried when they burned up because the heatsing snapped off the housing or the processor over heated and fried.
 
the ram voltage needing to be offseted by the cpu voltage was a myth that got bunked by serveral well established cpu people.

That is why u dont see that sticker over the ram slot.

To be honest i can see both sides on the arguement.
The intel guy however gave you a route out, which is the important fact.

The response the intel guy had with you tho looks clear pre written.
He probably didnt have the qualifications to reply technical with you as the first step in tech support is basically reading a script.
Hence why he keeps repeating the exact same lines... cuz in his list of script that is the final line.

And you trying to fight with a guy who has a pre written script is even more funnier... 😛
^dont mean any offense to you op, but that is basically what u did... u fought a guy with a pre written script, so it pissed you off more, because he had no other lines in his script.

But he did give u a means out... he didnt say ur SOL, thank you for buying intel.
 
You missed the part most people use - "I spend $xx.xx on your products! Why am I not a God in your eyes?! You should send me a new processor, a refund for the one I killed while overclocking, and some cash for my precious time and hard work."
Try that one, they always go for it.
 
lol.... level 1 tech support is typically script.

You'll be lucky if they understand what Vcore and VTT are... thats how level1 tech support can be.
 
Kind of crummy they are misconstruing ram speed with voltages, at least that's what it seems to me. But he did send you in the right direction. Return it via your retailer as long as you are able. RMAing to the manufacturer usually takes quite a bit longer.
 
Sometimes, less info provided, the better...

popped the CPU into a validated system + no boot = quick and dirty RMA typically
(this is similar to what many small integration shops do when they RMA CPU)

Start giving them details such as memory speed/part# to nit-pick and they will find a way to... well, nit-pick.
 
I agree w/ the poster above. I think the simpler your explaination the better for rma. don't need to tell them all those details you are providing, it only confuses them. To be honest, just say 'the cpu died, i'm using the stock cooler, tried on another system, zeroed down to cpu.' that's it, i bet they still tell u to go to newegg for returns. But u now have saved pains and time. Isn't it better to get thru something w/ less effort?

I did an AMD return, i zeroed down to cpu since i had another system to test it out. I just told him i tested in anther system and can confirm it's cpu. that's it. he arranged for reutrn to amd, then send out a new one in like 7 days. well i was way pass newegg replacement period, otherwise, i'd probably try newegg first.

next time give them the short version.
 
This doesn't even sound like a CPU issue. More like a motherboard issue, a bug with the RAID implementation in the firmware or something like that. Have you tried disabling the RAID controller on the board and then see if you can get past POST?

edit: Never mind noticed you said it was working before. Still doesn't seem like a CPU thing, though, but I guess you've already tried almost everything else. As others have mentioned, fewer details are usually better for returns if you're positive the part is at fault. Details just tend to throw off the CS people.
 
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So what is the takeaway here -- that there is a risk with running DDR3-1866 or higher RAM in a Sandy Bridge build? What about DDR3-1600? What is it about the higher speed RAM that poses a danger to the memory controller?

Why did AT even do the testing they did recently if we aren't supposed to be putting anything but DDR3-1333 in?
 
stahlhart said:
Why did AT even do the testing they did recently if we aren't supposed to be putting anything but DDR3-1333 in?
Click to expand...

You don't recognize the absurdity of this statement? 😕

According to Intel we shouldn't overclock any aspect of our rigs, doing so (be it the ram/mem controller, or the cores) invalidates the warranty.

AT tests hardware in all manner of warranty invalidating configurations. Has been for as long as I can remember reading Anand's reviews.
 
Idontcare said:
You don't recognize the absurdity of this statement? 😕

According to Intel we shouldn't overclock any aspect of our rigs, doing so (be it the ram/mem controller, or the cores) invalidates the warranty.

AT tests hardware in all manner of warranty invalidating configurations. Has been for as long as I can remember reading Anand's reviews.
Click to expand...

I feel/felt absolutely stupid asking the question, and apologize -- it just wasn't clear to me what the root cause for OP's 2600K issue is, and I'm trying to get to some sort of "lesson learned" here.
 
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