So fast forward 2 years from this thread. I actually bought 2 of these laptops. I had one and then I gave the other one to a family member and bought the 2 year $59.99 no-risk warranty. Well my sister rarely uses the laptop so it basically stayed unused. The main reason I bought the warranty was for my sister's benefit since she's not very technical when it comes to computers. I myself never bother with warranties like this as I'd figure if I get 2 years out of a computer then it served me well. The other selling point was that I'd get my money back after the 2 years if I did not use the warranty service.
Well it dawns on me today that I never used the warranty and I remembered the $60 "NO-RISK" warranty so I scramble to get the receipt and head over to Staples. They give me the blank stare like, we haven't seen these warranties for a long time and that's when I knew they were giving me the screw job which is why I never buy these stupid warranties. Well they said it was over 2 years so there was nothing they could do.
I call the Staples Customer service 800 number and they look up the transaction from the info off of the receipt I gave. He tells me the stipulation was they only refund the purchase price of the warranty if it is unused AND a request for the refund is made within 30 days of the end of the warranty expiring (actually he is wrong as the fine print says 30 days after the promotion period ending which would have been mid September so 30 days after that). The salesperson never stated there was a time constraint to claim the unused warranty purchase price, where if on day 31 you are SOL.
He further tells me that the warranty program listed 806540 was a 2 year warranty but WAS NOT the 100% risk free money back warranty that Staples advertised it as. I wonder if everyone that bought into this warranty that tried to redeem the money back got screwed when even if they were within the deadline, were told, "Sorry this warranty does not entail refund of the purchase price after the 2 years are up."
I'm done with Staples and they can shove their rewards program which is also a scam as I buy crap from them all the time but it doesn't count for points. Seems like the program is only good if you go through printer ink or toner like water.