Locut0s
Lifer
Rant, nothing interesting below.
So we've been very happy Shaw Cable customers here for many years. Rock solid up time and very good speeds. Currently we are on their 50mbps plan with a 400GB soft cap. And during off peak hours I do get close to that speed! Even during peak hours it's still very good speed. The soft cap has never really been an issue either as they have never complained much in the past if you went over.
Well I'm sure many of you know about Canada's flirting with usage based billing a while back. Well that ruling was reversed after a HUGE outcry. However it seems companies are now moving to something slightly different, though basically amounting to the same thing. Shaw recently announced their "bump up" program starting next year.
http://www.shaw.ca/Internet/ (See Learn More about the bump-up program)
Basically if you go over your soft cap they will automatically bump you up to their next tier and bill you for the difference between your current package and that one for that month. You also get the improved speeds and other aspects of the next package up.
Well... that sucks. BUT like I said we've been happy shaw customers for many years and I'm willing to work within their rules if I HAVE to. So I shoot off this email to them:
"
Will Shaw be implementing more timely Internet usage info with their move to the Bump-Up program? Currently the Internet Usage data shown on your account, under customer support, is often as much as a few days old. I don't feel that it's fair to your customers to have such outdated and slow usage statistics if you are also going to start charging customers more (if they go over their limit) based on the same statistics! With the implementation of the Bump-Up program I feel it's only fair that customers should be able to check their current monthly data usage on a daily, if not hourly schedule. Thanks!
"
And today I get this reply:
"
Thank you for taking the time to contact us regarding your Shaw services. At this time there is a 2 day delay for our usage as this is how long it takes for information to be gathered, regrettably it cannot be updated any sooner for you. With our bump up program this simply means if you go over your allotted usage you will be bumped up to the next internet level as this is usually cheaper for customers rather than paying for overages.....
"
It takes you 2 days to "gather the data" huh 🙄 I would just use my router bandwidth monitoring but it often doesn't sync up with what they show well enough for me to trust it.
Sadly there really are no other alternatives here. 🙁 Yes I AM complaining unreasonably as I love their service otherwise. I just don't buy their 2 day argument.
So we've been very happy Shaw Cable customers here for many years. Rock solid up time and very good speeds. Currently we are on their 50mbps plan with a 400GB soft cap. And during off peak hours I do get close to that speed! Even during peak hours it's still very good speed. The soft cap has never really been an issue either as they have never complained much in the past if you went over.
Well I'm sure many of you know about Canada's flirting with usage based billing a while back. Well that ruling was reversed after a HUGE outcry. However it seems companies are now moving to something slightly different, though basically amounting to the same thing. Shaw recently announced their "bump up" program starting next year.
http://www.shaw.ca/Internet/ (See Learn More about the bump-up program)
Basically if you go over your soft cap they will automatically bump you up to their next tier and bill you for the difference between your current package and that one for that month. You also get the improved speeds and other aspects of the next package up.
Well... that sucks. BUT like I said we've been happy shaw customers for many years and I'm willing to work within their rules if I HAVE to. So I shoot off this email to them:
"
Will Shaw be implementing more timely Internet usage info with their move to the Bump-Up program? Currently the Internet Usage data shown on your account, under customer support, is often as much as a few days old. I don't feel that it's fair to your customers to have such outdated and slow usage statistics if you are also going to start charging customers more (if they go over their limit) based on the same statistics! With the implementation of the Bump-Up program I feel it's only fair that customers should be able to check their current monthly data usage on a daily, if not hourly schedule. Thanks!
"
And today I get this reply:
"
Thank you for taking the time to contact us regarding your Shaw services. At this time there is a 2 day delay for our usage as this is how long it takes for information to be gathered, regrettably it cannot be updated any sooner for you. With our bump up program this simply means if you go over your allotted usage you will be bumped up to the next internet level as this is usually cheaper for customers rather than paying for overages.....
"
It takes you 2 days to "gather the data" huh 🙄 I would just use my router bandwidth monitoring but it often doesn't sync up with what they show well enough for me to trust it.
Sadly there really are no other alternatives here. 🙁 Yes I AM complaining unreasonably as I love their service otherwise. I just don't buy their 2 day argument.
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