Originally posted by: OrSin
I should not have to pay for decent CS. Most other companies CS is not good. But dell is bad all the time. With other companies its 50/50, but dell acts like you have 2 hours to spend on the phone for each call. Even if they didn't solve the problem on the first one. My worst exiperence is 3 2 hour call for bad hard drive. Each call them made me dod the same test over anf then would still not issue a RMA. I ended up lie and saying I was someone i'm not ( not going to say who) to get them to issue a RMA.
You shouldn't have to pay for decent CS? Then you shouldn't be able to get a notebook at 10% above what it costs them to make it. It is difficult for them to make profit at 10% margin, you think they're going to give you hig h quality, US-based tech support @ 10% profit? NO.
If you want good support with Dell,
you must pay for the Gold Tech Support option.
Then again, you could just buy a Lenovo and have U.S.-based tech support even on their $600 notebook.