$10 paypal if you can fix my modem timing out problem.

[gypsyman]

I continually time out after 5 to 10 minutes. This has been going on for the last 5 days. No new hardware or software added. I switch from laptop to desktop and both have the problem. I have used the Microsoft network diagnostic tool and the SBC self help tool to restore the connection. But it only lasts so long. I just spent 1 hour with first tier tech support. No luck. I just got off the phone with ATT who will send out a techy on Saturday. He will check the lines and then say all is well and charge me $60 and say the problem is in your lines. That may be. I googled speedstream for the firmware update and tried to install it, but the file is invalid. Maybe my modem is bad. All the trouble shooters say it is ok. If you can provide an answer that works for me before the tech guy comes out, I will paypal you $10. Runing win xp will all service pack updates. Avast av and Zone Alarm firewall.
Thanks.

 

[btcomm1]

So are you saying that you have the modem hooked directly up to one computer or the other? Or do you have a router hooked up and it happens to both of them while they are connected to the router?

If you are hooking the modem directly up to the one computer or the other and you are getting the exact same thing then I doubt it's your computers. I have a feeling that you have already done all this but have you tried another phone cord between the wall and the modem? Have you made sure you have filters on all of your phones? If so have you tried unplugging all the phones to make sure it still happens with them unplugged? Do you have an alarm system on the line? Is it filtered? Do you have any other devices that use the phone line that are maybe not filtered? When you tried the firmware update file, what kind of file was it? Did you double click on it or did you enter the modem and try to update it? I would be careful with that, it could possibly screw up some settings your ISP may have set in it. Sounds like a modem or a line issue, I don't think they will necessarily just claim it's in your home unless it really is. You could also try other phone jacks in the house if you have a wireless router.

 

[gypsyman]

Thanks for the help btcomm1.

I get the same thing whether I hook up to the lappy or the desktop. They time out.
I have filters on all of the phones.
SBC even had me remove all filters and plug directly from the modem to the wall socket with no filter.
I did have other phones unplugged and no help.
I have no alarm.
I do have an adapter to the phone jack that allows me to attach my phone fax machine and my dish network line into the dsl filter along with the dsl line so there are a total of 3 jacks in and 1 jack out to the phone jack in line. I hope that is clear.
The firmware update from Siemens is Select the "005-E142-A2B-SBC53-5100B.upg" file.
I unpacked it but it did not want to install. Said invalid file.
I do not have a wireless router. Perhaps I will try another phone jack if I can reach it.

I did not change out the phone line. I will try that also.

Thanks.

 

[SerpentRoyal]

Go to the phone junction box outside the house and disconnect the line (two wires) going into your home. Connect the modem directly to this phone junction box. Retest for stability by connecting the notebook directly to the modem. If problem persists, then the issue is either the phone line (SBC will fix free of charge since the problem is NOT an internal wiring issue), or the modem. You could buy a DSL modem at the store to make sure that you don't have a bad modem.

You'll need to contact SBC to register the new modem.

 

[nace186]

Have you try reset the modem back to factory default?

 

[dfnkt]

ATT / SBC recently had a battery powered u-verse unit explode, and I know my net has dropped a few times over the last 2 weeks( North Central Missouri ), I wonder if they are having issues/installing new hardware

 

[SerpentRoyal]

AT&T will lie about connectivity issue. It happened to me. They said all was fine but problem persisted. Went to the junction box to isolate the problem (I have several good DSL modems). Still see the same garbage. Called and told them about my tests and told them to send a tech ASAP or I'll file a complain with the FCC.

Connectivity was restored within 24 hour!

 

[dfnkt]

The line of demarcation occurs at your phone box, from there in, it's your responsibility and they always want to say its on your side. However, if your modem will not sync at the phone box, thats on them.

 

[RadiclDreamer]

I worked for an ISP for a few years and just because the "tests" say the modem is good, does NOT mean it is. Phone line would be my next guess

 

[Noema]

Originally posted by: RadiclDreamer
I worked for an ISP for a few years and just because the "tests" say the modem is good, does NOT mean it is. Phone line would be my next guess

I agree. Had the same problem with my DSL when I moved; it'd time out every 15 minutes or so, or everytime I maxed out my bandwidth. It'd also report lower bandwithd everytime it re-synced.

It turns out it was bad wiring in the house. A tech came by and fixed it. Haven't had the problem in months.

 

[gypsyman]

OK update. My wife could only get on for a short time all day with the laptop. I got home at 6:00pm PST and booted up. Running good for the last 20 minutes. ATT calls. "How is your connection? We fixed a problem that first occured in your area on 08/22 and was repaired on 08/24 and had to be repaired again today at 4PM." I asked how could I go thru 2 hours of first tier tech support and then be booted up to the next tier for 30 minutes and no one can find anything wrong? Now you know you have had a problem for the past 5 days like I said. If all holds up well, I will cancel the onsite tech guy this Saturday. Thanks for all the help guys. I put out a paypal reward in the past and paid it. I am sorry I cant do it this time since it appears to be ATT.....Thanks again. If things go south, I will update.

PS... I suggested a hard reset of the modem and they said no.... odd since they always did that in the past.