I had my first experience with the apple store yesterday. I had a couple of issues with both the mac and the ipad and found myself going into the city anyway to do a bit of shopping.
I have to say the experience was brilliant. I could have solved both problems myself with a bit of googling, but the fact I didn't have to was really pleasant. The staff were welcoming and helpful and didn't seem to think that either of those problems were a waste of their time (something I've not always come across in more traditional PC stores).
While not strictly something to do with the devices themselves it is a service that neither google nor microsoft offer or can compete with.
I have to say the experience was brilliant. I could have solved both problems myself with a bit of googling, but the fact I didn't have to was really pleasant. The staff were welcoming and helpful and didn't seem to think that either of those problems were a waste of their time (something I've not always come across in more traditional PC stores).
While not strictly something to do with the devices themselves it is a service that neither google nor microsoft offer or can compete with.