ZZF 2.8C BS

[wkabel23]

Ordered a 2.8C from ZipZoomFly a few weeks ago and it arrived broken. Sent it back and they said it was "phsyical damage" and they could not replace it.

When the CPU arrived the little plastic box it was contained in was broken, I really didn't pay much attention to it so I took the wax thing off the HSF and put AS5 on the CPU. As I was getting ready to stick the processor in my IC7 I noticed something wierd on the bottom. Turned it over and what do I know? Bent pins. I didn't even want to attempt straigtening them for fear that it would void my warranty so I immediately requested an RMA from ZZF. While I was waiting for a RMA number I looked at the CPU more closely and noticed that 2 pins were MISSING. I've never heard of anything like this happen and I was shocked that ZZF would send a processorl like this.

So a week after my processor arrived at ZZF they email me saying they couldn't repair or refund my processor, citing "physical damage" which voids all warranties. Incredible.

I'm not sure what to do, should I try talking to Intel or am I just **** out of luck?

Thanks for comments/suggestions..

 

[Lyfer]

Call your Credit card company and tell them you're not gonna pay for it.


BTW that does suck.

 

[wkabel23]

Originally posted by: Lyfer
Call your Credit card company and tell them you're not gonna pay for it.


BTW that does suck.

I'll be sure to do that if I can't work something out with ZZF or Intel.

Thanks for that idea

 

[Duvie]

Are we talking a little box with an OEM processor or the retail box with the larger plastic container holding the hsf and the cpu off to the side???

How many times do you ppl have to hear about oem cpus coming with bent pins??? I mean there were rashes of them from outpost.com...I spend the usually less then 10 bucks to get the retail box for the fact if it is damaged in that box (which would be hard and quite noticeable) then Intel will take care of it...Nice for the 3 year warranty and holds better resale value for that reason. warranty carries with product for I have rma'd one to Intel warranty and they never asked for proof of purchase. Just the numbers on the box and to send it back with the original box is necessary.

Also you should inspect all parts out of the gate before you mod hsf's and put AS on top of the IHS.....

Did you find any of the mising pins in the box??? If not I would question whether ZZF sold you a returned product...Another reason I don't like OEM...You cannot do this with the retail boxes cause te seals will be noticebaly broken.....

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

 

[wkabel23]

Originally posted by: Duvie
Are we talking a little box with an OEM processor or the retail box with the larger plastic container holding the hsf and the cpu off to the side???

How many times do you ppl have to hear about oem cpus coming with bent pins??? I mean there were rashes of them from outpost.com...I spend the usually less then 10 bucks to get the retail box for the fact if it is damaged in that box (which would be hard and quite noticeable) then Intel will take care of it...Nice for the 3 year warranty and holds better resale value for that reason. warranty carries with product for I have rma'd one to Intel warranty and they never asked for proof of purchase. Just the numbers on the box and to send it back with the original box is necessary.

Also you should inspect all parts out of the gate before you mod hsf's and put AS on top of the IHS.....

Did you find any of the mising pins in the box??? If not I would question whether ZZF sold you a returned product...Another reason I don't like OEM...You cannot do this with the retail boxes cause te seals will be noticebaly broken.....

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

It actually was the retail box and casing, however the casing was broken/cracked...I actually found one of the pins in the plastic casing later on but never found the other missing ones. I have contacted ZZF again and hopefully they will open their eyes.

I'm not sure where the CPU got messed up, in transit or in the warehouse but regardless ZZF needs to do something about it, IMO.

I actually was starting to like ZZF for the shipping and few buck lower prices but now I've learned Newegg is by far better even with the few dollar price increase. Seems they use the extra money @ Newegg goes to a better RMA dept.

 

[Duvie]

Here is what you should do if ZZF doesn't step up like they should...Call INtel's warranty department and let them know the situation and the failure by the retailer to deal with this....Intel in all likelihood will take this back. Hopefully then when they send you a knew one they send you knew stock and not old stuff especialy if you are oing to OC it later on.

It is ZZF's responsibility to get you the part they shipped there in one piece...For them not to take it back they are basically saying the damage happened after you opened it up which means you are a liar!!! At least what they are calling you....I assume this falls within their policy of reurning a cpu for refund??? If so I don't see they have a leg to stand on other then calling you a liar and they have no proof to confirm that.....

I think I may take a second look at my purchases from them if they handle things like this....


If Intel doesn't want it, and ZZF doesn't then by all means use the credt card company to refuse payment since ZZF did not live up to its responsibility to get you the product in one piece...This is an issue they should be dealing with their shipper....

 

[Technonut]

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

Newegg has the same policy regarding bent pins... A friend of mine RMA'ed a P4 3.2 to them with a couple of bent pins.. Newegg sent it back to him.. No bitching or moaning could get Newegg to refund his $$. They even threatened to lock his account if he disputed the charge with his CC company... :Q

 

[wkabel23]

Originally posted by: Duvie
Here is what you should do if ZZF doesn't step up like they should...Call INtel's warranty department and let them know the situation and the failure by the retailer to deal with this....Intel in all likelihood will take this back. Hopefully then when they send you a knew one they send you knew stock and not old stuff especialy if you are oing to OC it later on.

It is ZZF's responsibility to get you the part they shipped there in one piece...For them not to take it back they are basically saying the damage happened after you opened it up which means you are a liar!!! At least what they are calling you....I assume this falls within their policy of reurning a cpu for refund??? If so I don't see they have a leg to stand on other then calling you a liar and they have no proof to confirm that.....

I think I may take a second look at my purchases from them if they handle things like this....


If Intel doesn't want it, and ZZF doesn't then by all means use the credt card company to refuse payment since ZZF did not live up to its responsibility to get you the product in one piece...This is an issue they should be dealing with their shipper....

Thanks for the help Duvie, I'm planning on contacting Intel, MasterCard, and ZZF more on Monday.

And yes they are essentially saying I'm a liar. Slander/liebel lawsuit (I get the 2 mixed up) coming on? , nah, but it's very disappointing.

It was an SL6Z5 as well, I was planning a mild OC but perhaps pushing it higher if the SL6Z5 could handle it. Anyone know the stepping that most Newegg 2.8C's have?

 

[wkabel23]

Originally posted by: Technonut

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

Newegg has the same policy regarding bent pins... A friend of mine RMA'ed a P4 3.2 to them with a couple of bent pins.. Newegg sent it back to him.. No bitching or moaning could get Newegg to refund his $$. They even threatened to lock his account if he disputed the charge with his CC company... :Q

Seems online retailers like to get out of repairing/refunding their products by some BS thing like "physical damages."

Well duh! You sent it with "physical damages" and now you're not willing to do anything about it? Ugh.

It'd be interesting to contact online retailers with a hypothetical theory like BPOA (bent pins on arrival )and see if they would accept the RMA or not.

 

[Duvie]

Originally posted by: Technonut

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

Newegg has the same policy regarding bent pins... A friend of mine RMA'ed a P4 3.2 to them with a couple of bent pins.. Newegg sent it back to him.. No bitching or moaning could get Newegg to refund his $$. They even threatened to lock his account if he disputed the charge with his CC company... :Q

Well if that is neweggs policy then I guess I need to rethink them as well...Anyone else want to join the list!!!


This policy is flat out insane if it is for retail box chips...I guess we all need to peer through the plastic carefully before we break the seal to make sure all pins are there and not bent...break out the magnifying glass and hopefully the plastic makes looking at it easy....

OEMs I say you take your chance but it appears clear in many of the reports these companies do a piss porr job of packaging and are not taking this up with thier shippers....


I actually found a new place locally that will let me look at the oem chips before I purchase them...That way I can insure pins are fine plus I good look for specific stepping and fab dates....They cost about 15 bucks more then regular oem chips or about 5 more then I pay for retail but I may take that charge and gt what I am looking for....

 

[wkabel23]

Originally posted by: Duvie

Originally posted by: Technonut

Let ZZF know this is unacceptable and they should stand behind this or take the chance their name maybe tarnished in the forums....I am not talking about blackmail, just point them to this thread and they can hear me state I wont buy from them if this is how they act...OUtpst.com I believe took most of those cpus back that had bent pins....

Newegg has the same policy regarding bent pins... A friend of mine RMA'ed a P4 3.2 to them with a couple of bent pins.. Newegg sent it back to him.. No bitching or moaning could get Newegg to refund his $$. They even threatened to lock his account if he disputed the charge with his CC company... :Q

Well if that is neweggs policy then I guess I need to rethink them as well...Anyone else want to join the list!!!


This policy is flat out insane if it is for retail box chips...I guess we all need to peer through the plastic carefully before we break the seal to make sure all pins are there and not bent...break out the magnifying glass and hopefully the plastic makes looking at it easy....

OEMs I say you take your chance but it appears clear in many of the reports these companies do a piss porr job of packaging and are not taking this up with thier shippers....


I actually found a new place locally that will let me look at the oem chips before I purchase them...That way I can insure pins are fine plus I good look for specific stepping and fab dates....They cost about 15 bucks more then regular oem chips or about 5 more then I pay for retail but I may take that charge and gt what I am looking for....

Wish I had a local place like that but I'm currently in Arkansas so stores like that are very rare

I really am thinking about emailing some companies and asking them what they would do in this situation. I bet all of them would say they would refund/replace it just as good PR but when it actually happens they might not.

Anyone got a P4C for sale--cheap?

Hopefully ZZF will see the light but if not I gotta start looking again.

 

[Technonut]

My friend's 3.2 was a retail box... He packed it in the clam shell and original Newegg packaging with no bent pins to his knowledge.. Newegg contacted him, stating there were bent pins, and they simply returned the processor to him. If I recall, I think they told him to take up the matter with Intel.

AFAIK, my friend DID end up disputing the charge.. I never did ask if his Newegg account was locked as a result.

 

[wkabel23]

Originally posted by: Technonut
My friend's 3.2 was a retail box... He packed it in the clam shell and original Newegg packaging with no bent pins to his knowledge.. Newegg contacted him, stating there were bent pins, and they simply returned the processor to him. If I recall, I think they told him to take up the matter with Intel.

AFAIK, my friend DID end up disputing the charge.. I never did ask if his Newegg account was locked as a result.

You wouldn't be able to find out what did happen to your friend? I'd be interested in knowing.

 

[Technonut]

You wouldn't be able to find out what did happen to your friend? I'd be interested in knowing.

I just caught him at home, and he said that the dispute was settled in his favor. He has also placed a few recent orders from Newegg without incident.

 

[wkabel23]

Originally posted by: Technonut

You wouldn't be able to find out what did happen to your friend? I'd be interested in knowing.

I just caught him at home, and he said that the dispute was settled in his favor. He has also placed a few recent orders from Newegg without incident.

Good for him

Hopefully I can get the same result.

 

[wkabel23]

Apparently ZZF isn't quite ready to admit to their own mistakes...

From : ZipZoomFly RMA <rma@ZipZoomFly.com>
Sent : Monday, February 16, 2004 11:44 AM
To : "Warren Abel" <xxxxxxxxxxxxxxxx>
Subject : Re: Z1852891/N151968



Dear Warren,

This processor was shipped to you in a brand new condition. No way would this processor be shipped out to you with multiple bent and damaged pins as it has a safety plastic casing to protect the unit. If damaged during shipping the casing and the retail box should also be damaged. The damage looks as if it occurred due to improper installation. Our apologies, but as previously advised we will not replace this processor as the warranty does not cover physically damaged items.

If you have any other concerns or questions, please contact us here at rma@zipzoomfly.com and we would be more than happy to assist you. Our office hours are Monday - Friday 8:30 am - 5:30 pm PST.

Thank you again for shopping with ZipZoomFly and we look forward to your next visit.

Sincerely,


ZipZoomFly RMA

Sigh....

Anyone have any suggestions on who I should email/phone @ Intel and what I should say?

Thanks for the help

 

[Technonut]

Just contact your CC company and dispute the charge...

 

[wkabel23]

Originally posted by: Technonut
Just contact your CC company and dispute the charge...

Yeah, but don't you think I should contact Intel somehow first and see what they say?

 

[Technonut]

Originally posted by: wkabel23

Originally posted by: Technonut
Just contact your CC company and dispute the charge...

Yeah, but don't you think I should contact Intel somehow first and see what they say?

If you want to go that route, sure.... Personally, if I dealt with a vendor that I thought was at fault in their handling of the goods, I would not trouble Intel with it... From what I gather, either ZZF or whoever they used to ship the package is at fault. I would either check about an insurance claim from the shipper, or dispute the charge totally. I find it unlikely Intel's packaging was at fault, but who knows for sure?

 

[wkabel23]

Well, I think I'm going to have a talk with Intel before I contact MasterCard. However, I am not sure who I should e-mail. Should I just go to the e-mail technical support link?

Thanks for the help

Also, I prefer email since talking on the phone with some bonehead isn't exactly a good use of time :\

 

[wkabel23]

Against my wishes they are sending the CPU back...

Anyone want a broken P4 2.8C?

Also appears ZZF is done talking to me. I guess I shot a few too many holes in their logic so they are simply shipping it back :|


Won't be buying from ZZF ever again.

 

[CarpeDiem99]

hmmm, glad I buy my stuff from retail stores, that is horrible
sorry for your loss

 

[Tom]

I tend to agree with Zipzoomfly's e-mail you posted. If the outer packaging was not damaged then the only way the inside plastic packaging could have been damaged is if it happened at Intel.

If you had inspected things closer and returned it to them without removing it from the plastic then I bet they would have replaced it.

But given that you removed the heatpad, from their point of view your story doesn't jibe with the processor being damaged before you opened it. Plus since you screwed up the pad they probably could not return it to Intel for credit.

You have a lot better shot at getting it replaced by Intel, although, they might hassle you about the arctic silver, I don't know if they do or not.

And your credit card is more likely to side with your description, so that will probably work, and some credit cards even will pay you for accidental damage, if for example you had happened to drop the processor and bent the pins, although I'm not saying that's what happened.

 

[wkabel23]

Originally posted by: Dead Parrot Sketch

And your credit card is more likely to side with your description, so that will probably work, and some credit cards even will pay you for accidental damage, if for example you had happened to drop the processor and bent the pins, although I'm not saying that's what happened.

Yeah, I can UNDERSTAND ZZF's reaction however I disagree with it. They are essentially calling the customer a liar. I will try Intel first and then MasterCard but regardless I will never buy from ZZF again.