ZoneAlarm Pro issues

[MoFunk]

Hello all. I am having an issue that I cant find an answer for. I upgraded from free to pro and now I get connection problems. Not every time, just every once in a while. I am on dial up using WinXp Pro. I can dial in and surf for long periods of time with no problems and then just all of a sudden I can't access the web. Sometimes I can just shut down zonealarm and I can get surfing again, but sometimes I need to reboot. It is really frustratin. I dialed in many times on Saturday with no problem, I even was on for a few hours Saturday night. I got up Sunday morning and was unable to get to the web. Does anyone have any ideas?

 

[MoFunk]

Anyone?

 

[EvilWobbles]

I upgraded from the free version to the Pro version without the problems you are describing but I did have an issue with Outlook XP after the upgrade. I was unable to send email out unless I shut down ZoneAlarm. I simply deleted the ZoneAlarm entry for Outlook and let ZoneAlarm re-create it when it detected Outlook's attempts to access the Internet. After I did that, everything started to work properly

I would delete the current programs that are allowed/denied access by ZoneAlarm and "re-train" the software. It's kind of a brute force solution, but it might save your sanity in the long run.

 

[BadThad]

Are you 100% sure it's zonealarm? I would try leaving it off for a few days to make sure it's ZA's fault. I've installed ZA on a couple hundred PC's without problem, so I'm a bit surprized....then again, I didn't deal with XP.

 

[MoFunk]

I had it off for about a week and had no issues. Once I put it back on I had problems again. Plus whenever this happens I can fix it by shutting off ZA. I still want to use this firewall so I will keep playing with it.

 

[GrumpyMan]

Before you installed the Pro version did you uninstall the 2.6 version and then clean the registry with a good regcleaner and then delete all the folders left over from the other install?

 

[MoFunk]

<< Before you installed the Pro version did you uninstall the 2.6 version and then clean the registry with a good regcleaner and then delete all the folders left over from the other install? >>



No. Should I try that now? What do you recommend as a good reg cleaner? Thanks.

 

[GrumpyMan]

I used Norton Ut to kind of clean out my system, then I used the reg cleaner. This was after I uninstalled the 2.6 version first. I can't remember the version of reg cleaner I use but do a google search, it's free an works great. Then I did a search for anything Zone Alarm and deleted those in explorer. If you go to the Zone Alarm site there is some info also.

 

[Slogun]

No need to bother with a firewall while using dialup.

 

[MoFunk]

<< No need to bother with a firewall while using dialup. >>



I like to be extra safe! I have seen my firewall block a few hack attempts and dont want to be online without it.

 

[Assimilator1]

Same here

You quite sure it isn't your ISP playing you up?
Occasionally my dialup connection just refuses to access any sites ,though I dont get disconnected ,often ICQ will still work & SETI can still acess the server

 

[MoFunk]

<< Same here

You quite sure it isn't your ISP playing you up?
Occasionally my dialup connection just refuses to access any sites ,though I dont get disconnected ,often ICQ will still work & SETI can still acess the server >>



I had thought that, but ny neighber uses the same ISP and he has no problems. I even went over there the other night when I was locked up and he was fine. So I used reg clean and deleted anything I could find with zonealarm and I reinstalled, worked great until this morning. I got the same issue, this time instead of shutting ZA down, I poked around. I then uninstalled that QOS thing that XP installs and I was surfing again. I am wondering if that had an issue with ZA pro. I didnt have to reconnect, reboot or shut down ZA. I will test it again tonight and let you all know. Wish me luck!

 

[Assimilator1]

What's QOS?

 

[MoFunk]

<< What's QOS? >>




QoS Networking Quality of Service

edit- Well so far it looks as though it was this QoS. I have had no issues since I uninstalled it. I have also noticed that my download speed is a bit faster. Not much because I am on dial up, but a tad. Also by the way, I was getting pinged pretty heavy again last night with some port scan. It was trying to hit all my ports and was blocked every time. Even though I am on dial up I still find it an ease of mind to have my firewall up! Thanks for all the input guys.