zone alarm not rembering settings....?

[aircooled]

Suddendly my Zone Alarm 3 is not remembering my settings. Every re-boot I have to re-check the "remember for next time" box and click yes for all of my apps that access the net. But it doesn't save the settings....

This is winXP. I've scanned all the disks for errors and there are none.

Any ideas???

 

[Bglad]

Unfortunately its been a long time since I've seen this but I remember there is a fix for this on the ZA website.

You need to delete a couple of files (presumeably the setup files). It will then ask you permissions again but will remember them this time. It worked for me. Check the site.

 

[Workin']

If you figure it out please post how you fixed it. I'm having the same problem.

 

[aircooled]

I searched the ZoneLabs site and found nothing (their knowledge base needs a search feature).

I did a complete uninstall, followed by deleting the registry entry and remaining folder. Then I re-installed it.

 

[RalfHutter]

Here's a trick I learned from someone here at Anandtech. It sounded stupid, but I was sick and tired of having to keep re-clicking "yes", and "remember my settings" and had tried all kinds of different ways to fix it, so I tried it and it worked!

This is a quote from Holy Cow's answer to this same question:

"i've experienced this problem as well..

The work around is that after you make changes to your application setting, make sure you shutdown zonealarm and restart it. I think it's because zonealarm save its application setting whenever a user exits the program..and if you reboot your computer, zonealarm doesn't shutdown properly, so the setting doesn't get saved."

To shut it off, right-click on the ZA systray icon and choose "Shutdown ZoneAlarm".

This method has worked 100% for me since I started doing it. To this day, if Iset a new permission for ZA and forget to follow this ritual, ZA generally forgets my setting. It didn't used to do this until the later v2.x builds, and it exibits the same behaviour on many different boxes and installs (all Win XP however, Win 2000 works fine)

 

[stevewm]

This is what ZA tech support told me to do when I had this problem.

Shutdown zonealarm completely. (I had to uninstall it before it would let me delete the files...)

Delete EVERY file in c:\windows\Internet Logs\

restart ZoneAlarm

You will have to give permissions to everything again, but it will remember them now.

She explained to me that the permissions database files get corrupted sometimes for various reasons, ZA won't remake them unless you delete them.