ZZF has been VERY good to me. I have ordered about 2500 dollars of equipment from them and not one single RMA. Now if thats good luck, i dont know but i will keep using ZZF until i have a problem. The Free 2nd Day Air is awesome especially if you live a ways away. I am in NY so it isnt too bad but i can understand someone that lives up in Maine or somewhere like that, when ground shipping takes 5 days to get to. ZZF's customer site is awesome, you can save shopping carts and many other features in it. Newegg i dont really care for sometimes. I had ordered 2 CD-RW drives 10 Norton Anti-Virus programs, and 2 Motherboards with a total weight of 12 pounds. Okay guess how much the shipping is. 64 DOLLARS. FEDEX SAID IT WAS 13 AND CHANGE. I think that is an outrage. they charge shipping on a unit base and not on weight. The Norton shipping was like 4 dollars TIMES 10!!!! 40 dollars shipping for 10 CD's is crazy. I <3 ZZF