ZipZoomFly customer service

[Xyron]

Anybody know any way to get better customer service from Zipzoomfly??? There is never anyone available to answer a phone. Does anyone have a direct extension I might try?

 

[rickn]

courtesy of The Manhattan Transfer

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Operator
Give me information
Information
Give me long distance
Long distance
Give me heaven...

(Two, three)
Operator
Information
Give me Jesus on the line
Operator
Information
I'd like to speak to a friend of mine
Oh prayer is the number
Faith is the exchange
Heaven is the street
And Jesus is his name
Operator
Information
Please give me Jesus on the line

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ok but seriously, they have low prices and free shipping. they gotta find some way to make money, and not having to pay for any CS employees is a good way.

 

[Xyron]

Sure, but not having good CS is the wrong way to to that. I would rather pay a little more money if I knew that when I had a problem, I could get it resolved quickly and effectively.

It is like paying a little more for good food or quality components. It justifies the means.

 

[jimmyj68]

Another good way is to mass purchase from other retailers "first" edition, buggy components and offer the product name at low prices. You don't get the latest version of the motherboard or whatever and you spend a lot of time correcting problems that have been corrected by the manufacturer in later versions. Another is as happened to me, is to offer great prices (an Antec P160 case) and not bother to mention that the case is not new. The hassle of returning the case was not worth it so I just accepted that for the price, I was still getting a very good chassis.

How did I know it wasn't new? The 5.25 drive covers were already removed in the two top slots, there was a nick on the front of the bezel and one of the bezel's top plastic catches was broken off. I will still buy from ZZF but I am very wary about the product I order. I will pay more at NewEgg where the service and product quality is almost impeccable.