Here's a copy of an Email I sent to Tigerdirect.com's president today. Try to fathom what I went through... If you are not even mad after reading this, I don't know what is wrong with you.
Hello,
I have been an internet shopper for over 3 years. I have spent thousands and thousands of dollars throughout these years as an internet shopper.
Of all the purchases I have ever made through the internet, I must say that Tigerdirect was ABSOLUTE worst experience that I ever faced as a consumer.
I have bought a fan, motherboard, CPU package deal which was on the home address of your website. When I received these items and tried to install to my computer, they never worked. It kept on crashing. I have never had this problem before. I thought it was my computer's problem. I thought I could eliminate this problem by formatting my hard drive. This was a big sacrifice since my hard drive contained gigs of data.
After formatting, the new cpu & motherboard kept on crashing. After holding on to the customer service person of total of 2 hours (I timed it on my stopwatch), the problem was the the CPU & the motherboard are incompatible!!! My sales rep told me that the fan it came with is a single fan. Since I wanted a double fan, I bought a separate fan from the package deal. When I received the package, the package came with a double fan! The rep lied to me that it only comes with a single so I bought an extra useless double fan!
Why would your company advertise on your home internet address to sell incompatible items from first place???? I cannot imagine how many returns the company have received. I have spent over 10 hours reinstalling Windows, all the programs, etc. back into my hard drive.
Then even your assistant manager, Tony, couldn't even give me a money back after what I explained to him what happend to me. One of your reps even hung up the phone on me and I was polite!
I also obtained one of the company's supervisor's telephone number, Mr. Montez, which was given by one of the sales reps. I left him three messages to complaint, but he NEVER called back.
I finally received a Return Authorization # after being on the phone for 3 hours. I have been waiting for my "store credit" for over two weeks now, and I didn't get it yet. I left two emails to customer service, but they NEVER responded!!!
Could you imagine the entire senario that I went through which is written above? What would you do if you went through what I went through. This was the absolute worst experience I have ever been through buying computer parts.
I will post my experience all over the internet newsgroups. See how they will feel.
Please improve your customer service. It's incredible how unhelpful they are.
Hello,
I have been an internet shopper for over 3 years. I have spent thousands and thousands of dollars throughout these years as an internet shopper.
Of all the purchases I have ever made through the internet, I must say that Tigerdirect was ABSOLUTE worst experience that I ever faced as a consumer.
I have bought a fan, motherboard, CPU package deal which was on the home address of your website. When I received these items and tried to install to my computer, they never worked. It kept on crashing. I have never had this problem before. I thought it was my computer's problem. I thought I could eliminate this problem by formatting my hard drive. This was a big sacrifice since my hard drive contained gigs of data.
After formatting, the new cpu & motherboard kept on crashing. After holding on to the customer service person of total of 2 hours (I timed it on my stopwatch), the problem was the the CPU & the motherboard are incompatible!!! My sales rep told me that the fan it came with is a single fan. Since I wanted a double fan, I bought a separate fan from the package deal. When I received the package, the package came with a double fan! The rep lied to me that it only comes with a single so I bought an extra useless double fan!
Why would your company advertise on your home internet address to sell incompatible items from first place???? I cannot imagine how many returns the company have received. I have spent over 10 hours reinstalling Windows, all the programs, etc. back into my hard drive.
Then even your assistant manager, Tony, couldn't even give me a money back after what I explained to him what happend to me. One of your reps even hung up the phone on me and I was polite!
I also obtained one of the company's supervisor's telephone number, Mr. Montez, which was given by one of the sales reps. I left him three messages to complaint, but he NEVER called back.
I finally received a Return Authorization # after being on the phone for 3 hours. I have been waiting for my "store credit" for over two weeks now, and I didn't get it yet. I left two emails to customer service, but they NEVER responded!!!
Could you imagine the entire senario that I went through which is written above? What would you do if you went through what I went through. This was the absolute worst experience I have ever been through buying computer parts.
I will post my experience all over the internet newsgroups. See how they will feel.
Please improve your customer service. It's incredible how unhelpful they are.
Facebook
Twitter